REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Adelaide Airport has welcomed the opening of a Plaza Premium Lounge in its Domestic Terminal. The new lounge aims to redefine comfort and convenience for travellers flying within Australia, setting a new benchmark.
The Chicago Department of Aviation and Midway Partnership have marked another milestone in the ongoing modernisation of Midway International Airport with the openings of two new retail concessions.
Brisbane Airport has opened a brand-new screening point, featuring CT technology, as part of its Domestic Terminal transformation, delivering a smoother, more streamlined security experience for travellers.
SITA, working with easyJet, has launched a new ‘Agent App’ as part of efforts to reimagine how airports can serve passengers. The mobile tool allows ground crew to assist travellers anywhere in the terminal.
Zurich Airport and its partner companies have introduced the Sunflower Lanyard, enabling travellers with invisible disabilities to discreetly indicate that they may need more time or special consideration.
Aeroporti di Roma has launched Virtual Assistant – an advanced AI-powered digital companion designed to enhance the travel experience at FCO by providing real-time information and personalised support.
Air France has opened a new lounge at Chicago O’Hare International Airport. This is a first for the airline, which now offers an elegant space to enjoy a moment of French-style tranquillity and refinement.
Plaza Premium Group has expanded its Southeast Asia footprint with Plaza Premium First and Plaza Premium Lounge openings at Cambodia’s new Techo International Airport, aiming to redefine airport hospitality.
The Port Authority of New York and New Jersey and JFK Millennium Partners have unveiled three iconic local brands for JFK’s new Terminal 6 – P.J. Clarke’s, For Five Coffee and Brooklyn Brewery – opening in 2026.
Perth Airport has released its Preliminary Draft Major Development Plan for its new terminal project. The smart terminal will feature technology that improves the customer experience and operational efficiency.
Honolulu’s Daniel K. Inouye International Airport has introduced a new biometric arrivals system with SITA and U.S. CBP, cutting queues and transforming passenger processing with faster, more secure entry.
Western Sydney International Airport is entering the next phase of its operational readiness program, testing systems, technology and procedures as preparations intensify ahead of its 2026 opening.
In this interview, Nicholas Donovan, Head of Aviation Services, shares how Melbourne Airport is on a journey to transform efficiency and create more seamless customer experiences through technology and digital advancements.
A key session at FTE Global 2025 focused on ‘Smarter Signage Starts Here: Strategy, Content & Systems that Deliver’. Watch the full video, featuring DFW Airport, Synect, Burns Engineering Group, and Faith Group.
Pittsburgh International Airport has performed a ribbon-cutting ceremony to commemorate its state-of-the-art new terminal ahead of its opening later this fall. The terminal blends innovation with regional identity.
Taiwan’s Kaohsiung International Airport is partnering with SITA to deploy next-gen passenger processing systems that make check-in faster, boarding more efficient, and airport operations more resilient.
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