REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Swissport’s Aspire Executive Lounges has opened its first lounge in Italy at Venice Marco Polo Airport, which is accessible to all passengers. The new lounge is being introduced as a limited time concept.
SAS is introducing a major upgrade to its Business Class product, giving business travellers and other premium customers an enhanced travel experience by rapidly expanding access to high-quality lounges.
RIX Riga Airport has committed to climate neutrality by 2035. Its updated Net Zero 2050 strategy focuses on significantly reducing all emissions from airport operations for “a green, safe, and modern airport”.
The New Terminal One at JFK has selected Plaza Premium Group to develop and operate two independent lounges, covering nearly 14,000 square feet, which aim to “create an unparalleled guest experience”.
Perth Airport has launched a project to introduce 95 additional self-service check-in kiosks in Terminal 1. This will also convert a number of the traditional check-in counters into 38 new automated bag drops.
Future Travel Experience (FTE) has announced that its flagship event, FTE Global, will relocate to Dallas-Fort Worth, Texas, on 8-10 September 2026 for a landmark edition marking the event’s 20th anniversary.
International Airlines Group, Airport Authority Hong Kong, All Nippon Airways, Schiphol, United, and Dallas Fort Worth International Airport were recognised in the FTE Global 2025 Awards ceremony.
In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.
American Airlines continues to enhance the premium customer experience with its latest plans to build a Flagship lounge and expand its Admirals Club lounge footprint at Charlotte Douglas International Airport.
Auckland Airport has unveiled plans for a significant transformation of the departure hall, which is described as “a once-in-a-generation opportunity to completely reimagine the check-in experience”.
Alaska Airlines’ passengers travelling from Seattle and Portland now have the option to verify their identity right at the automated bag drop units, as it aims to make the travel experience as seamless as possible.
Cathay is welcoming customers back to its newly redesigned flagship lounge at Beijing Capital International Airport. The aim is to place human-centric design at the heart of the elevated lounge experience.
Edinburgh Airport – part of the VINCI Airports network – has officially inaugurated one of the UK’s first airside solar farms. The 11-acre farm already provides around 27% of the airport’s energy needs.
Halifax International Airport Authority, in partnership with Halifax-based startup Maritime Robotics, has launched two custom-built passenger experience robots at Halifax Stanfield to support a seamless journey.
BER has completed the installation of modern CT scanners for security controls in T1, with 24 lanes now featuring the tech, meaning travellers no longer need to remove electronic devices or liquids from hand luggage.
RIX Riga Airport has taken significant steps to become a greener, more energy-efficient, and sustainable transport hub, with projects ranging from solar parks to electric buses. The goal is to achieve Net Zero by 2035.
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