REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Winners of the FTE Americas Innovate Awards – the industry’s definitive innovation competition for the region – were announced at FTE Global – the “CES of Aviation” – in Long Beach, California, on 11 September 2025.
Future Travel Experience (FTE) has announced that its flagship event, FTE Global, will relocate to Dallas-Fort Worth, Texas, on 8-10 September 2026 for a landmark edition marking the event’s 20th anniversary.
International Airlines Group, Airport Authority Hong Kong, All Nippon Airways, Schiphol, United, and Dallas Fort Worth International Airport were recognised in the FTE Global 2025 Awards ceremony.
In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.
American Airlines continues to enhance the premium customer experience with its latest plans to build a Flagship lounge and expand its Admirals Club lounge footprint at Charlotte Douglas International Airport.
Halifax International Airport Authority, in partnership with Halifax-based startup Maritime Robotics, has launched two custom-built passenger experience robots at Halifax Stanfield to support a seamless journey.
BER has completed the installation of modern CT scanners for security controls in T1, with 24 lanes now featuring the tech, meaning travellers no longer need to remove electronic devices or liquids from hand luggage.
RIX Riga Airport has taken significant steps to become a greener, more energy-efficient, and sustainable transport hub, with projects ranging from solar parks to electric buses. The goal is to achieve Net Zero by 2035.
Chicago O’Hare International Airport has started construction of the transformative $1.3 billion new Concourse D, which is scheduled to open in late 2028. The project aims to redefine the travel experience.
Vancouver International Airport has partnered with SSP Canada, a division of SSP Group, to enhance the food and beverage offering with the opening of popular local brand, Romer’s Fresh Kitchen & Bar.
American Airlines is further enhancing CX with the opening of a Provisions by Admirals Club lounge at Charlotte Douglas International Airport. The lounge provides an innovative grab-and-go concept.
Aurrigo is accelerating its ‘Ramp Ready’ project at East Midlands Airport – a member of Manchester Airports Group. This will see Aurrigo deploy two of its Auto-Cargo autonomous vehicles and one eight-passenger Auto-Shuttle.
VINCI Airports has launched a new terminal project at Las Américas International Airport in the Dominican Republic. The terminal, scheduled to open in 2028, will feature cutting-edge technologies.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
Ahead of their participation at FTE Global 2025, Aena, Alaska Airlines, Vienna Airport, Gerald R. Ford Airport Authority, and Synaptic Aviation share their ‘Pilot Stories’ and the secrets to a successful innovation strategy.
In this interview, Larry Krauter, CEO, CVG Airport, discusses the importance of a collaborative approach to transformation, CVG’s exciting plans for its expanded exhibition Pavilion at FTE Global, and much more.
Get Future Travel Experience news & updates sent to your inbox
