REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
MWAA, United, Publicis Sapient and Nagarro discuss how they are leveraging agentic AI – systems capable of autonomously taking actions in complex environments – to accelerate innovation and digital transformation.
Greater Orlando Aviation Authority is transforming MCO’s security checkpoint with an immersive 3D experience in partnership with Synect, as part of a content-first and tech-focused strategy.
Dallas Fort Worth International Airport has completed the move of six prefabricated module structures that have come together to create the framework for the first phase of the airport’s new Terminal F.
All Nippon Airways is implementing an AI-based turbulence prediction service developed by BlueWX Company. The collaboration aims to enhance flight safety, passenger comfort and operational reliability.
Pittsburgh International Airport is introducing a new digital self-service lost and found tool designed to give travellers more control, clarity, and convenience when recovering misplaced items, enhancing CX.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Americas Innovate Awards, which will be at the epicentre of FTE Global in Long Beach, California, on 9 to 11 September 2025.
Albert Van Veen, Vice President, Innovation and Chief Information Officer, shares how YVR is leveraging digital twins and AI to reimagine airport operations and CX, plus biometrics & digital identity, and much more.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2025 will be packed with the most innovative solutions, products and services to enhance end-to-end CX, business performance and sustainability.
United Airlines has opened its fourth club at Denver International Airport. The new United Club offers a modern Colorado-inspired design and improved amenities designed to provide an elevated experience.
Journey Robotics has been selected for International Airlines Group’s IAGi Accelerator Program. A 12-week program will validate Journey Robotics’ autonomous baggage handling system.
Qantas has collaborated with Australian brand July to launch next-gen trackable luggage through Apple’s Find My network or Google’s Find Hub. This is part of the airline’s efforts to enhance the digital travel experience.
Perth Airport has opened a sensory room within T1 International to assist neurodivergent travellers. The facility provides a calming environment, featuring reduced noise levels and soft lighting.
Heathrow has launched a new experiential retail campaign in collaboration with retail partner Avolta. The campaign aims to elevate CX through immersive beauty activations and exclusive retail offers.
Poland’s new CPK Airport has entered its next phase, following approval for the design of its new passenger terminal. Construction begins in 2026, with the airport scheduled to be operational by the end of 2032.
Schiphol Group has welcomed the opening of Wingstop in Schiphol Plaza, as it aims to offer “surprising and high-quality food concepts”. It is the first Dutch location for social media phenomenon Wingstop.
Glasgow Airport has opened a new dining experience – Sanfords American Diner. The opening is part of a wider £3.7 million investment programme aimed at transforming the airport’s F&B and retail offering.
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