Elizabeth Paul, Manager, Aviation Technology and Innovation, PANYNJ, explains how the New York airport system is being transformed through smart technology, innovation and collaboration.
![PANYNJ transforming New York’s airport system with “smart technology, innovation and collaboration”](https://www.futuretravelexperience.com/wp-content/uploads/2023/05/PANYNJ-featured-image-768x403.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Elizabeth Paul, Manager, Aviation Technology and Innovation, PANYNJ, explains how the New York airport system is being transformed through smart technology, innovation and collaboration.
Greater Toronto Airports Authority is enhancing the passenger experience at Toronto Pearson International Airport with a suite of digital innovations to deliver “a more customer-centric and reliable experience”.
Sydney Airport has launched tripsim, a brand-new travel companion to help travellers stay connected while overseas. Tripsim offers data bundles for over 150 countries without the need to swap out a physical SIM card or change phone numbers.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
Boston Logan Airport has welcomed the opening of a new lounge by Airport Dimensions, which has partnered with JPMorgan Chase & Co. on the Chase Sapphire Lounge by The Club, “setting a new trend in airport lounge hospitality”.
Perth Airport is looking to partner with a world-class operator for its first hotel development, as part of efforts to “make it easier for all passengers to seamlessly connect between regional, domestic and international destinations”.
The Newcastle Airport Terminal Expansion begins this month, with completion scheduled for mid to late 2024. The $110 million project includes significant upgrades, “providing a world-class passenger experience for the region”.
TUI has started offering a home pick-up baggage service in collaboration with Bagpoint. The service is available for all flights booked via TUI that depart from Amsterdam Airport Schiphol and for which online check-in is possible.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
The inaugural Aviation & Robotics Summit took place in Pittsburgh, the “robotics capital of the world”, on 18-20 April 2023.
Delta Sky Club has opened a new nature-inspired lounge on the upper level of the recently-expanded G Concourse at Minneapolis-Saint Paul International Airport, “delivering a full suite of amenities and signature hospitality”.
The new Western Sydney Airport has selected Amadeus as its strategic airport systems technology partner to “co-create the digital customer experience of the future”, including bag drop, boarding and biometrics services.
London Gatwick Airport has unveiled a new brand identity and refreshed vision focused on delivering a personalised passenger experience, as well as plans to simplify the airport journey and accelerate automation.
Qatar Airways has opened the new Al Mourjan Business Lounge at Hamad Airport. Accessible for passengers travelling in the Premium cabin, the lounge offers a range of facilities to “provide passengers with an immersive experience”.
An innovative, dedicated transit solution has been approved, connecting San José Mineta International Airport and Diridon Station – the city’s two largest transportation hubs – enhancing the customer experience and connectivity.
Airport Dimensions has opened a new airside AMBAAR Club lounge at Porto Alegre International Airport in Brazil as part of its ongoing collaboration with AMBAAR Lounge, providing a “sophisticated and welcoming atmosphere” for travellers.
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