REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Melbourne Airport has enhanced accessibility with the formal launch of its ‘Airport Assist’ service, which integrates with existing airline support processes to ensure human-centric help at all stages of the passenger journey.
Metropolitan Washington Airports Authority has announced the first concessions selected for Concourse E, which is currently under construction at Dulles International Airport, for an enhanced CX.
Around 80 solar film modules are now generating renewable energy on a 27m-high chimney at Cologne Bonn Airport’s combined heat and power plant, as a central component of its sustainability activities.
Swissport’s Aspire Executive Lounges has opened its first lounge in Italy at Venice Marco Polo Airport, which is accessible to all passengers. The new lounge is being introduced as a limited time concept.
SAS is introducing a major upgrade to its Business Class product, giving business travellers and other premium customers an enhanced travel experience by rapidly expanding access to high-quality lounges.
Aspire Executive Lounges has announced the opening of its latest airport lounge at YUL Montreal-Trudeau International Airport, in partnership with American Express, for an elevated customer experience.
FTE Global, renowned as the “CES of Aviation”, took place in Long Beach, California, on 9 to 11 September 2025 where it was, once again, co-located with APEX/IFSA Global EXPO. Take a look at our round-up of the key highlights.
Winners of the FTE Americas Innovate Awards – the industry’s definitive innovation competition for the region – were announced at FTE Global – the “CES of Aviation” – in Long Beach, California, on 11 September 2025.
Future Travel Experience (FTE) has announced that its flagship event, FTE Global, will relocate to Dallas-Fort Worth, Texas, on 8-10 September 2026 for a landmark edition marking the event’s 20th anniversary.
International Airlines Group, Airport Authority Hong Kong, All Nippon Airways, Schiphol, United, and Dallas Fort Worth International Airport were recognised in the FTE Global 2025 Awards ceremony.
In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.
American Airlines continues to enhance the premium customer experience with its latest plans to build a Flagship lounge and expand its Admirals Club lounge footprint at Charlotte Douglas International Airport.
Auckland Airport has unveiled plans for a significant transformation of the departure hall, which is described as “a once-in-a-generation opportunity to completely reimagine the check-in experience”.
Alaska Airlines’ passengers travelling from Seattle and Portland now have the option to verify their identity right at the automated bag drop units, as it aims to make the travel experience as seamless as possible.
Cathay is welcoming customers back to its newly redesigned flagship lounge at Beijing Capital International Airport. The aim is to place human-centric design at the heart of the elevated lounge experience.
Edinburgh Airport – part of the VINCI Airports network – has officially inaugurated one of the UK’s first airside solar farms. The 11-acre farm already provides around 27% of the airport’s energy needs.
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