REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Riyadh Air has unveiled its first premium airport lounge at King Khalid International Airport, blending Saudi hospitality, circadian lighting and seamless technology to create a restorative, design-led pre-flight experience.
Melbourne Airport has deployed the Veovo Intelligent Airport Platform to unify operational data, improve coordination and decision-making, and provide a scalable foundation for managing growing passenger volumes.
Shannon Airport has begun a €15m terminal upgrade, combining energy-efficient design and electrification with redesigned arrivals areas to cut emissions and enhance passenger flow, as part of a wider €40m investment.
On 9-11 February 2026, the FTE Baggage Innovation Working Group gathered in Orlando for three days of inspiration-filled sessions, collaborative discussions, valuable networking, and exclusive tours, hosted by Orlando International Airport.
The New Terminal One at JFK has launched Enhanced Passenger Processing, a next-generation biometric system to speed up international arrivals for a more efficient, secure travel experience.
Sydney Airport has appointed Grimshaw and Mott MacDonald as lead consultants for its T2-T3 terminal link project, part of a $6 billion capital programme to deliver a more efficient, resilient, and world-class passenger experience.
Heathrow is ramping up its carbon-cutting programme with an ambitious target of 5.6% Sustainable Aviation Fuel by 2026. The airport’s incentive programme, backed by £80 million, will help airlines reduce emissions.
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
Sunshine Coast Airport has launched a cutting-edge outbound baggage facility as part of its $170m terminal transformation. The new system enhances baggage handling capacity, security, and operational efficiency.
Louis Armstrong New Orleans International Airport (MSY) has unveiled the newly renovated The Club MSY lounge, reimagining the space with a blend of New Orleans heritage and modern design for an elevated CX.
Vantage Group, Iberia, Threedot, MUC, Icelandair, LHR, LOT Polish Airlines, AMS, Kinetic Consultancy, FRA and KEF share their insights into the key trends and technologies that will shape ancillary & retailing strategies in 2026 and beyond.
We are delighted to announce that aviation media and events leader Max Gosney has joined FTE as our new Managing Director, bringing 15 years’ industry expertise and a track record in shaping aviation dialogue and innovation.
Austin-Bergstrom International Airport has unveiled the West Infill expansion, featuring a new TSA checkpoint, upgraded infrastructure and passenger-focused enhancements under the Journey With AUS program.
Tampa International Airport has unveiled the final design for its new Airside D, a state-of-the-art terminal set to open in 2029. The 16-gate facility will provide enhanced amenities and innovative passenger services.
JFK T4 has welcomed two local F&B brands, bringing authentic New York flavours into the airport experience. The openings highlight a wider push to support diverse small businesses through innovative concession partnerships.
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