REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Midway International Airport has welcomed Gameway, a new video gaming lounge offering premium gaming stations and immersive entertainment, as part of a wider concessions investment programme.
Budapest Airport has laid the foundation stone of its new terminal, officially marking the beginning of an ambitious €1 billion programme of expansion and modernisation works to transform the passenger experience.
LaGuardia Gateway Partners has opened the Capital One Landing at the airport’s Terminal B. The chef-led dining destination blends premium F&B, design and inclusive access to further elevate the airport passenger experience.
American Airlines is expanding digital self-service options for checked baggage, enabling prepayment at booking, automated refunds and faster bag drop via kiosks to streamline the airport journey.
Riyadh Air has unveiled its first premium airport lounge at King Khalid International Airport, blending Saudi hospitality, circadian lighting and seamless technology to create a restorative, design-led pre-flight experience.
American Airlines is opening a new Admirals Club lounge at Chicago O’Hare, offering more space and upgraded amenities. The 10,000-square-foot lounge will feature unique offerings to elevate the travel experience.
Qantas has launched a major refresh of its regional lounge network, starting with upgrades at seven lounges across Australia. The significant investment will offer improved amenities and better technology for travellers.
Miami International Airport has launched TSA PreCheck Touchless ID at concourses D, E, and H, offering eligible travellers a faster, touchless identity verification process using cutting-edge biometric technology.
The New Terminal One at JFK has launched Enhanced Passenger Processing, a next-generation biometric system to speed up international arrivals for a more efficient, secure travel experience.
Sydney Airport has appointed Grimshaw and Mott MacDonald as lead consultants for its T2-T3 terminal link project, part of a $6 billion capital programme to deliver a more efficient, resilient, and world-class passenger experience.
Heathrow is ramping up its carbon-cutting programme with an ambitious target of 5.6% Sustainable Aviation Fuel by 2026. The airport’s incentive programme, backed by £80 million, will help airlines reduce emissions.
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
Sunshine Coast Airport has launched a cutting-edge outbound baggage facility as part of its $170m terminal transformation. The new system enhances baggage handling capacity, security, and operational efficiency.
Louis Armstrong New Orleans International Airport (MSY) has unveiled the newly renovated The Club MSY lounge, reimagining the space with a blend of New Orleans heritage and modern design for an elevated CX.
Vantage Group, Iberia, Threedot, MUC, Icelandair, LHR, LOT Polish Airlines, AMS, Kinetic Consultancy, FRA and KEF share their insights into the key trends and technologies that will shape ancillary & retailing strategies in 2026 and beyond.
We are delighted to announce that aviation media and events leader Max Gosney has joined FTE as our new Managing Director, bringing 15 years’ industry expertise and a track record in shaping aviation dialogue and innovation.
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