The TSA is opening its PreCheck programme to all US citizens, having previously offered it only to those who are members of trusted traveller programmes.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The TSA is opening its PreCheck programme to all US citizens, having previously offered it only to those who are members of trusted traveller programmes.
Kuwait International Airport is installing 12 self-service check-in kiosks – the first kiosks of their kind at the airport – as part of an eight-year contract renewal with SITA.
We explore some of the less expensive, but equally effective, solutions to improve the airport experience from the likes of London Heathrow, Lufthansa, Air France-KLM and Helsinki Airport.
Automated border control SmartGate kiosks will be trialled for outbound passengers at Brisbane Airport, following high uptake among inbound travellers.
Passengers who book flights through the Singapore Airlines website can now view travel information via Google Now ahead of their journey, including flight updates, gate information and destination weather forecasts.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
Low-cost carrier Air Arabia has introduced a check-in facility in a Sharjah city mall, enabling passengers to drop off their bags and collect their boarding pass before going to the airport.
Eleven more UK airports are to adopt full body security scanners, but passengers will be able to opt for a hand-search if they don’t wish to use them.
Swedish airport operator Swedavia has updated its mobile app, which now includes real-time information on gates and boarding, as well as a travel planner tool.
Three Scan&Fly self-service bag drop units have been installed at Geneva Airport as part of a six-month trial exploring the benefits of the combined self-service bag drop.
Passengers flying with SAS and Norwegian can now make use of self-service bag drops at Copenhagen Airport thanks to the introduction of 12 new units.
The UK Home Office is exploring plans to offer inbound air travellers the option of paying an additional charge in order to skip queues at border control checkpoints.
Miami International Airport is the latest US airport to install automated passport control kiosks to offer passengers an expedited, self-service customs experience.
The TSA has announced the expansion of its PreCheck expedited screening programme to customers of Southwest Airlines, which becomes the eighth US carrier to join the programme.
FTE spoke to Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano, about the company’s investment in mobile technology to enhance the end-to-end travel experience.
A total of 24 automated border control e-gates that make use of facial recognition technology have been installed at Lisbon Airport.
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