REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The TSA has opened a dedicated PreCheck enrolment centre at Dallas/Fort Worth Airport, making it easier for travellers to register for expedited security screening.
Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.
Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’, which includes special events to help improve the airport experience for passengers.
Passengers flying from Gatwick Airport will soon be able to rent a ‘Business Workbox’ at the departure gate, where they can work as they wait for their flight.
In response to the high number of passengers travelling with smartphones and tablets, United Airlines is installing hundreds of charging stations across US airports.
FTE spoke to Air France-KLM’s Manuel van Lijf about the new eTag and eTrack – a permanent bag tag and a tracking device – which could improve the baggage process across the industry.
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Japan Airlines’ new Sakura Lounges at Tokyo Haneda Airport will open this week, offering passengers authentic Japanese hospitality as part of their travel experience.
Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
A number of airlines and airports have already registered an interest in participating in the groundbreaking “Straight Through Travel” project – sign-up now.
Spanish carrier Vueling has embraced wearable technology and has partnered with Sony to offer a smartwatch-based boarding pass on the Smartwatch 2.
Hartsfield-Jackson Atlanta International Airport is the latest US airport to opt for Automated Passport Control (APC) BorderXpress kiosks to expedite the customs process.
Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ arrivals service at Munich and Frankfurt airports.
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