Hermes Airports adopts interactive self-service kiosks at Larnaka and Pafos


During the official ceremony held to mark the installation of the BorderXpress kiosks, Vassiliki Anastassiadou, Minister of Transport, Communications and Works, tested the kiosks.

Hermes Airports, the Cyprus Police and the Ministry of Transport, Communications and Works have announced the deployment of 74 interactive kiosks across Larnaka and Pafos international airports.

Through the BorderExpress kiosks, designed by Vancouver Airport Authority’s Innovative Travel Solutions, each departing or arriving passenger in Cyprus will be able to scan his or her identity card or passport as part of the passport control procedure.

Each passenger will receive a receipt which must then be presented at a predefined checkpoint. At this stage, BorderXpress kiosks will be used only by EU citizens in arrivals, whereas at the exit immigration control all nationalities will be able to use the kiosks.

In total, 74 BorderXpress interactive kiosks have been installed at both international airports of Cyprus. At Larnaka Airport there are 44 automatic machines, of which 18 are located in the departures area and 26 in the arrivals area. At Pafos Airport there are 30 machines, of which 14 are located in the departures area and 16 in the arrivals area.

The installation was made possible thanks to the close cooperation of Vancouver Airport Authority and the representatives of the Cyprus Police and Hermes Airports.

Eleni Kaloyirou, Chief Executive Officer, Hermes Airports, said: “Since day one of our operations at Larnaka and Pafos airports, customer service was and remains to be, one of our main strategic priorities. Our goal was and still is to be in position to offer an enhanced customer service, viewed through a holistic approach which includes the travelling experience of our passengers from the beginning to the end of their journey.”

Craig Richmond, President and Chief Executive Officer of Vancouver Airport Authority, commented: “As the demand for air travel continues to increase, airports around the world must embrace and implement innovative technologies to solve critical passenger processing challenges. BorderXpress kiosks will increase efficiencies and improve the overall passenger experience at Larnaka and Pafos airports while enhancing safety and security levels within the European Union.”