Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.
As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.
IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.
Five new e-passport gates have been installed at London City Airport, taking the total number of automated border control gates at the airport to 11.
Self-service access control e-gates have been installed at the entrance to the departures hall at Larnaca International Airport in Cyprus.
Heathrow Airport’s CEO, CIO, COO and T2 Operations and Programme Director discuss how the airport smoothly transferred 26 airlines into the new Terminal 2.
The 2014 SITA/ACI Airport IT Trends Survey reveals that improving passenger processes is airports’ main priority, with the ‘connected traveller’ impacting investment.
Nassau Lynden Pindling International Airport has announced the purchase of 20 Border Xpress Automated Passport Control kiosks, which will go live in February 2015.
FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.