FTE spoke to Iberia and Siemens to find out how the new self-service system differs to other solutions and why they have pursued a one-step process.
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.
Virgin Atlantic, Ryanair, Heathrow, Airbus, SAS, United Airlines, Istanbul New Airport, Thomson Airways and more share passenger experience plans.
Travellers flying from Göteborg Landvetter Airport will be able to make use of new self-service bag drops after the airport placed an order for 12 units.
Bulgaria’s Varna and Burgas airports have installed automated border control e-gates to help expedite the immigration process for e-passport holders.
FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.
Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.