On the Ground

Check-in & Validation, Features // Oct 2014

DCS upgrade lays foundations for Cathay Pacific to take passenger self-service to the next level

Cathay Pacific to take airport self-service to next level

FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.


Initiatives // Oct 2014

Qantas gains Fast Travel Platinum status as Narita Airport studies benefits

IATA Fast Travel: Qantas Platinum status, NAA studies benefits

Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.


Immigration & Arrivals // Oct 2014

Aruba Airport to install APC kiosks to expedite outbound processing

Aruba Airport to install Automated Passport Control kiosks

Aruba Airport Authority has confirmed the purchase of Automated Passport Control (APC) kiosks, bringing the technology outside of the US and Canada for the first time.


Passenger Services & Wayfinding // Oct 2014

San Antonio Airport offers digital library for departing passengers

San Antonio Airport offers digital library for passengers

Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.


Baggage, Check-in & Validation // Oct 2014

Airports Authority of India partners with SITA on baggage reconciliation system

AAI partners with SITA on baggage reconciliation system

SITA’s BagManager solution will be rolled out at 38 Indian airports, while 25 of the country’s airports now have common use processing infrastructure.


Check-in & Validation, Features // Oct 2014

Asia’s airports and airlines embrace self-service, roaming agents and mobile technology to improve the passenger experience on the ground

Self-service gains traction with Asian airports and airlines

FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.

Up in the Air

Cabin Design, Features, IFE&C // Oct 2014

Asia’s airlines turn to onboard Wi-Fi, wireless IFE, unique cabin design and wearable tech to improve the passenger experience

How Asia’s airlines are improving the passenger experience

FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.


Cabin Design // Oct 2014

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Air China has taken delivery of its first 747-8 Intercontinental, which is configured in a four-class layout and has a culturally inspired cabin interior.


Cabin Design // Oct 2014

Thomson Airways aims to ‘revolutionise holiday travel’ with onboard family booths, connected crew and bespoke IFE

Thomson adds family booths, connected crew and bespoke IFE

Family Booths, Duo-seating, iPad-equipped crew, an onboard snack bar and destination-related bookings via the IFE system are among the many innovations.


Passenger Connectivity // Oct 2014

Nok Air launches free Wi-Fi on one 737-800 ahead of wider rollout

Nok Air offers free Wi-Fi on 737-800 ahead of wider rollout

Thai low-cost carrier Nok Air has switched on its free Wi-Fi on one of its 737-800s, and a wider rollout is planned once the service has been fine-tuned.


Passenger Connectivity // Oct 2014

ANA to expand onboard Wi-Fi offering on international and domestic aircraft

ANA to expand onboard Wi-Fi offering in 2015

All Nippon Airways has announced that its ANA Wi-Fi Service will be available on around 60 international and 100 domestic aircraft by the end of 2015.


Passenger Connectivity // Oct 2014

Etihad completes connectivity rollout across 777 fleet

Etihad completes connectivity rollout across 777 fleet

Etihad Airways – winner of the ‘Best Up in the Air Experience’ at the FTE Awards 2014 – now offers Wi-Fi, mobile services and live TV on all 24 of its Boeing 777s.

Initiatives

Initiatives // Oct 2014

Qantas gains Fast Travel Platinum status as Narita Airport studies benefits

IATA Fast Travel: Qantas Platinum status, NAA studies benefits

Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.

Features, Initiatives // Oct 2014

Airport terminal of 2030 to be defined by flexible infrastructure, display developments, integrated e-commerce and ‘Generation Y’

Defining the airport terminal of 2030

FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.

Features, Initiatives // Sep 2014

London Stansted transformation continues with self-service ‘Smart Gates’, premium fast track and automated border control

Steve Foster Stanstead

FTE took a tour of London Stansted Airport to find out how the £260 million transformation project is helping to improve the passenger experience.

FTE Event News, Initiatives // Sep 2014

United to install 6,000 iPads as part of passenger-focused Newark Liberty Terminal C revamp

United to offer 6,000 iPads as part of Newark Liberty revamp

United is working with OTG to install 10,000 power points and 6,000 iPads, which passengers can use to track their flight and make F&B and retail purchases.