On the Ground

Initiatives // Dec 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.


Check-in & Validation // Dec 2014

Beijing Capital International Airport implements SITA common-use technology

Beijing International

Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.


Initiatives // Dec 2014

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

Gatwick Airport investing in bag drop

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.


Features, Initiatives // Nov 2014

Middle East airports upping the stakes in battle for passenger loyalty on the ground

Middle East

Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.


Mobile & Wearable Technology // Nov 2014

Sydney Airport equips roaming customer service agents with iPad Minis

Sydney ambassadors

Sydney Airport’s team of ‘Airport Ambassadors’ will now carry iPad Minis, so they can provide passengers with real-time information on the go.


Mobile & Wearable Technology // Nov 2014

Miami Airport launches app with real-time flight tracking

Miami Airport launches app with real-time flight tracking

The new app is available on iPhone and Android devices and includes a flight tracker, plus information on airport retail, parking and ground transportation.


Security & Facilitation // Nov 2014

San Antonio Airport invests in virtual assistants to help cut security queues

San Antonio Airport invests in virtual assistants

Two “avatars” have been introduced in Terminal A with the aim of helping to ensure passengers know what to expect when they reach the security checkpoint.

Up in the Air

Cabin Design, IFE&C // Dec 2014

Top 10 ‘Up in the Air’ passenger experience stories of 2014

Top 10 ‘Up in the Air’ passenger experience stories of 2014

Luxury onboard apartments, Big Data and self-scaling onboard Wi-Fi all feature on this year’s 10 most popular ‘Up in the Air’ stories. Find out what else made the list.


Passenger Comfort // Dec 2014

American Airlines’ $2bn investment to include upgraded cabin experience

American Airlines In-flight

One year after closing its merger with US Airways, American Airlines is looking ahead to 2015 and beyond with more than $2 billion in investments, which will include fully lie-flat seats, international WiFi, and more inflight entertainment options.


IFE&C // Dec 2014

Air France and Orange test Wi-Fi onboard short and medium-haul flights

Air France, Orange WiFi

Air France and Orange will offer Wi-Fi access onboard two Airbus A320s on short and medium-haul networks during a three-month trial phase, from summer 2015. This will allow passengers to surf the internet, read their emails, watch live TV, or enjoy their favourite series.


IFE&C // Dec 2014

JAL first airline in Asia to adopt Thales AVANT IFE technology

JAL first airline in Asia to adopt Thales AVANT IFE technology

Japan Airlines’ new B787-8 has been equipped with the Thales AVANT in-flight entertainment system, making it the first airline in Asia to carry the state-of-the-art technology.


Cabin Design // Nov 2014

Stretching our innovation ambitions: the future of onboard experience

Mike Lemmon, Design Director, Artefact

Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.


Personalisation & Ancillaries // Nov 2014

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

Video: GuestLogix CEO talks in-flight ancillary revenues

Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.


IFE&C // Nov 2014

Airberlin launches onboard Wi-Fi and wireless IFE on short- and medium-haul flights

Airberlin wireless

Airberlin has equipped the first two aircraft with onboard Wi-Fi as it starts a fleet-wide rollout, and is also introducing wireless in-flight entertainment.

Initiatives

Initiatives // Dec 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.

Initiatives // Dec 2014

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

Gatwick Airport investing in bag drop

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.

Features, Initiatives // Nov 2014

Middle East airports upping the stakes in battle for passenger loyalty on the ground

Middle East

Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.

Initiatives // Nov 2014

Exploring IATA’s new five-year Common Use Strategy

IATA Common Use Strategy

IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.