On the Ground

Baggage, Features // Aug 2014

Passenger empowerment central to travel experience improvements among US airports and airlines

How US airports and airlines are empowering travellers

FTE explores how a number of major US airlines and airports are using self-tagging, home-printed bag tags, self-boarding and APC kiosks to simplify the travel experience.


Baggage // Aug 2014

Hawaiian Airlines starts 60-day trial of home-printed bag tags

Hawaiian bag tags

Travellers flying from Seattle and Oakland with Hawaiian Airlines can print their own bag tags as part of the online check-in process during the pilot project.


Immigration & Arrivals // Aug 2014

Passengers surprised with live Cirque du Soleil show in tribute to The Beatles at McCarran International

Southwest Airlines flight from San Francisco to Las Vegas

Passengers flying from San Francisco to Las Vegas were treated to a surprise performance by the cast of Cirque du Soleil’s ‘Love’ in the baggage reclaim hall.


Baggage // Aug 2014

United rolls out self-tagging at Chicago O’Hare

United Airlines’ introduction of self-tagging

United Airlines passengers flying from Chicago O’Hare can now tag their own bags upon arrival at the airport as the carrier continues the rollout of self-tagging.


Pre-travel // Aug 2014

Ryanair launches Business Plus with bigger bag allowance, queue jump and ‘premium’ seating

Kenny Jacobs, Ryanair’s Chief Marketing Officer

Ryanair’s new Business Plus includes more flexibility on ticket changes, a 20kg checked bag allowance, priority boarding and fast track through security.


Check-in & Validation // Aug 2014

Cebu Pacific equips agents with tablets for roaming check-in

Cebu Pacific

Agent Xpress allows roaming agents to check-in passengers and print their boarding passes remotely, helping to reduce queues in the check-in hall.

Up in the Air

Crew Empowerment, Features // Aug 2014

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

FTE looks at how Spring Airlines and Iberia have already made use of Google Glass in-flight, and speaks to Vuzix and SITA about how airlines can make the most of wearable tech.


Crew Empowerment, Personalisation & Ancillaries // Aug 2014

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.


Passenger Connectivity // Aug 2014

AirAsia starts trials of in-house developed onboard Wi-Fi solution

AirAsia starts trials of in-house developed onboard Wi-Fi solution

After five years of development, AirAsia is trialling its own onboard connectivity service, with a permanent rollout scheduled for late-2014.


Passenger Comfort // Aug 2014

Aer Lingus unveils new transatlantic A330 Business Class cabin with lie flat seats, 16-inch IFE monitors and free Wi-Fi

Aer Lingus unveils new transatlantic A330 Business Class cabin with lie flat seats, 16-inch IFE monitors and free Wi-Fi

Aer Lingus has released details about its new A330 Business Class product, which will be available from March 2015 on transatlantic services.


Passenger Comfort // Aug 2014

Indian budget carrier SpiceJet rolls out new ‘SpiceMAX’ seating

Indian budget carrier SpiceJet rolls out new ‘SpiceMAX’ seating

SpiceJet has introduced a new class of seating called ‘SpiceMAX’, which provides passengers with more legroom and personal space for a small charge.


Cabin Design, Passenger Comfort // Aug 2014

Finnair reveals plans for A350 XWB passenger experience

Finnair reveals plans for A350 XWB passenger experience

Finnair, the European launch customer for the A350 XWB, has revealed its cabin design for the aircraft, which it says will “create a special customer experience”.

Initiatives

Initiatives // Aug 2014

CPH to merge domestic and international traffic to enhance passenger experience

Copenhagen Airport

Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.

Initiatives, Passenger Services & Wayfinding // Jul 2014

Copenhagen Airport asks travellers to help define the airport of the future

The CPH Ideas portal

Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.

Initiatives // Jun 2014

Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations

NL050614-heathrow-t2-thumb

The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.

Features, Initiatives // May 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.