On the Ground

Mobile & Wearable Technology // Feb 2016

American Airlines partners with Uber to simplify end-to-end travel experience

American Airlines says its partnership with Uber is part of its strategy to simplify the end-to-end travel experience.

Passengers can search for, request and book their Uber ride using the American Airlines app, which also provides directions to their Uber pick-up location.


Initiatives // Feb 2016

JetBlue startup lab sets sights on Internet of Things, artificial intelligence, big data, virtual reality and machine learning

NL120216-jetblue

JetBlue Technology Ventures has been launched to help “shape the future travel experience” and will invest in and partner with early stage startups.


Mobile & Wearable Technology // Feb 2016

New MIA app provides travellers with personalised travel assistant

NL110216-mia-airport

The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.


Initiatives // Feb 2016

Dubai International’s Concourse D edges closer to opening with successful operational readiness trial

NL120216-concourse-d

Concourse D features 32 gates, nine lounges and seating for 8,000 passengers, and will increase the airport’s capacity to 90 million annual passengers.


Lounges, Gates & Boarding // Feb 2016

Lufthansa and Fraport team up to explore digital retail services

The “Lounge Shopping” service enables Lufthansa passengers to browse Frankfurt Airport’s duty free and travel retail offer

The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.


Features, Initiatives // Feb 2016

Airports turn to entertainment and escapism to help improve the passenger experience

lead2-thumb

FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.


Lounges, Gates & Boarding // Feb 2016

Gatwick Airport to reap passenger experience and operational benefits from redeveloped Pier 5

gatwick-thumb

The £80 million Pier 5 redevelopment has seen gate areas extended, arriving and departing passenger flows separated, and the number of aircraft stands increased.

Up in the Air

IFE&C // Feb 2016

Exclusive: Four major airlines set to trial immersive cinema IFE headsets

NL090216-skytheatre

David Dicko, CEO of Skylights, reveals to FTE that four major airlines in Europe and the Middle East have agreed to trial the SkyTheater immersive headset.


Passenger Connectivity // Feb 2016

SWISS’ trial of in-flight phone calls raises passenger experience questions

SWISS’ trial of in-flight phone calls raises passenger experience questions

SWISS will trial in-flight phone calls on its new Boeing 777-300ER, but has vowed to keep a close eye on how the service impacts the passenger experience.


IFE&C // Feb 2016

Air France and Orange launch IFEC trial on short- and medium-haul routes

NL090216-airfrance

The in-flight connectivity service is being trialled on two of Air France’s A320s and also offers access to live TV, movies, TV series and games.


IFE&C // Feb 2016

ANA launches Wi-Fi and live TV on domestic services

NL090216-ANA-wifi

All Nippon Airways (ANA) has partnered with Panasonic Avionics to make on board Wi-Fi and live TV available on its Japanese domestic routes.


IFE&C // Feb 2016

Deaf and hard of hearing passengers to benefit from Gogo closed captioning agreement

NL090216-GOGO

Gogo will provide closed captioning on its IFE streaming content, having reached an agreement with the National Association of the Deaf.


IFE&C // Feb 2016

Jet Airways to offer IFE streaming on Boeing 737 NGs

NL090216-airtime

Indian carrier Jet Airways has partnered with GEE to introduce IFE content streaming on its fleet of Boeing 737 Next Generation aircraft.


Cabin Design // Jan 2016

Rising airline profits present perfect opportunity to reverse ‘less’ trajectory in economy class

uniqlo

Teague’s Devin Liddell tells FTE that he thinks “economy class is finally going to get some design love” thanks to rising airline profits and a change of direction.

Initiatives

Initiatives // Feb 2016

JetBlue startup lab sets sights on Internet of Things, artificial intelligence, big data, virtual reality and machine learning

NL120216-jetblue

JetBlue Technology Ventures has been launched to help “shape the future travel experience” and will invest in and partner with early stage startups.

Initiatives // Feb 2016

Dubai International’s Concourse D edges closer to opening with successful operational readiness trial

NL120216-concourse-d

Concourse D features 32 gates, nine lounges and seating for 8,000 passengers, and will increase the airport’s capacity to 90 million annual passengers.

Features, Initiatives // Feb 2016

Airports turn to entertainment and escapism to help improve the passenger experience

lead2-thumb

FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.

Features, Initiatives // Jan 2016

easyJet places artificial intelligence at the heart of its growth and customer plans

NL280116-easyJet

Alberto Rey-Villaverde, easyJet’s Head of Data Science, explains how the LCC will leverage artificial intelligence to make improvements across the business.