On the Ground

Check-in & Validation, Features // Oct 2014

Asia’s airports and airlines embrace self-service, roaming agents and mobile technology to improve the passenger experience on the ground

Self-service gains traction with Asian airports and airlines

FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.


Mobile & Wearable Technology // Oct 2014

New easyJet passport scanning function contributes to ‘20-second mobile check-in process’

NL161014-nftw-easyjet

A new passport scanning function has been added to easyJet’s iOS and Android apps, helping passengers save time during the mobile check-in process.


Mobile & Wearable Technology // Oct 2014

Dubai Airports launches app with 3D maps and bespoke flight info

Dubai Airports App offers 3D maps and bespoke flight info

The new smartphone app from Dubai Airports includes detailed 3D terminal maps, tailored flight updates and a flight tracker tool.


Baggage // Oct 2014

Heathrow Airport and AdP to roll out ICM self-service bag drop units

Heathrow Airport and AdP to roll out self-service bag drop units

ICM Airport Technics has signed a framework agreement with Heathrow Airport and been awarded a contract by Aéroports de Paris for the roll out of its bag drop units.


Baggage // Oct 2014

Hamburg Airport rolls out self-service bag drop for Lufthansa and easyJet passengers

Hamburg Airport rolls out self-service bag drop

New common use self-service check-in kiosks and bag drop units have been installed in Terminal 1 to help reduce queues at the manned check-in counters.


Passenger Services & Wayfinding // Oct 2014

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis Airport adds new customer service ‘robot’

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

Up in the Air

Cabin Design, Features, IFE&C // Oct 2014

Asia’s airlines turn to onboard Wi-Fi, wireless IFE, unique cabin design and wearable tech to improve the passenger experience

How Asia’s airlines are improving the passenger experience

FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.


Cabin Design // Oct 2014

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Air China unveils four-class 747-8 Intercontinental with cultural cabin design

Air China has taken delivery of its first 747-8 Intercontinental, which is configured in a four-class layout and has a culturally inspired cabin interior.


Cabin Design // Oct 2014

Thomson Airways aims to ‘revolutionise holiday travel’ with onboard family booths, connected crew and bespoke IFE

Thomson adds family booths, connected crew and bespoke IFE

Family Booths, Duo-seating, iPad-equipped crew, an onboard snack bar and destination-related bookings via the IFE system are among the many innovations.


Passenger Connectivity // Oct 2014

Nok Air launches free Wi-Fi on one 737-800 ahead of wider rollout

Nok Air offers free Wi-Fi on 737-800 ahead of wider rollout

Thai low-cost carrier Nok Air has switched on its free Wi-Fi on one of its 737-800s, and a wider rollout is planned once the service has been fine-tuned.


Passenger Connectivity // Oct 2014

ANA to expand onboard Wi-Fi offering on international and domestic aircraft

ANA to expand onboard Wi-Fi offering in 2015

All Nippon Airways has announced that its ANA Wi-Fi Service will be available on around 60 international and 100 domestic aircraft by the end of 2015.


Passenger Connectivity // Oct 2014

Etihad completes connectivity rollout across 777 fleet

Etihad completes connectivity rollout across 777 fleet

Etihad Airways – winner of the ‘Best Up in the Air Experience’ at the FTE Awards 2014 – now offers Wi-Fi, mobile services and live TV on all 24 of its Boeing 777s.

Initiatives

Features, Initiatives // Oct 2014

Airport terminal of 2030 to be defined by flexible infrastructure, display developments, integrated e-commerce and ‘Generation Y’

Defining the airport terminal of 2030

FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.

Features, Initiatives // Sep 2014

London Stansted transformation continues with self-service ‘Smart Gates’, premium fast track and automated border control

Steve Foster Stanstead

FTE took a tour of London Stansted Airport to find out how the £260 million transformation project is helping to improve the passenger experience.

FTE Event News, Initiatives // Sep 2014

United to install 6,000 iPads as part of passenger-focused Newark Liberty Terminal C revamp

United to offer 6,000 iPads as part of Newark Liberty revamp

United is working with OTG to install 10,000 power points and 6,000 iPads, which passengers can use to track their flight and make F&B and retail purchases.

Features, Initiatives // Sep 2014

‘The entire end-to-end airport experience needs a major overhaul’

040914-lead-thumb-new

FTE spoke to Kiran Merchant, CEO of DY Consultants, who explained exactly what airports must consider when planning and building new airport terminals.