On the Ground

Features, Initiatives // Apr 2014

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.


Baggage // Apr 2014

Lufthansa launches home-printed bag tag with RFID

Lufthansa launches home-printed bag tag with RFID

Lufthansa has developed a new home-printed bag tag, along with an RFID-enabled holder, which can initially be used on the Frankfurt-Tokyo Narita route.


Security & Facilitation // Apr 2014

TSA opens PreCheck enrolment centre at DFW Airport to promote faster screening

TSA opens PreCheck enrolment centre at DFW Airport to promote faster screening

The TSA has opened a dedicated PreCheck enrolment centre at Dallas/Fort Worth Airport, making it easier for travellers to register for expedited security screening.


Mobile & Wearable Technology // Apr 2014

UK airport introduces personalised, Twitter-based flight update service for passengers

UK airport introduces personalised, Twitter-based flight update service for passengers

Leeds Bradford Airport is making use of the real-time capabilities of Twitter by proactively notifying passengers of flight and gate updates via direct messages.


Features, Initiatives // Apr 2014

Turkish Airlines outlines plan to use new technology and personal hospitality to create world’s best passenger experience

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

Up in the Air

Crew Empowerment, Personalisation & Ancillaries // Apr 2014

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

Delta Air Lines cabin crew will be equipped with Nokia Lumia 1520 phablets, which will replace the smaller Lumia 820 devices currently used onboard.


IFE&C // Apr 2014

Aerolineas Argentinas becomes first Latin American carrier to offer wireless IFE

Aerolineas Argentinas becomes first Latin American carrier to offer wireless IFE

Passengers will soon be able to stream content and place F&B orders via their own personal electronic devices when flying with Aerolineas Argentinas.


Passenger Comfort // Apr 2014

Allegiant installs more spacious ‘Giant Seats’

Allegiant installs more spacious ‘Giant Seats’

Passengers flying with Allegiant can now pay extra for a wider seat with more legroom thanks to the introduction of new ‘Giant Seats’ on its Boeing 757s.


Cabin Design // Apr 2014

New Thai Airways cabin increases passenger comfort and reflects national culture

New Thai Airways cabin increases passenger comfort and reflects national culture

Thai Airways has worked with Priestmangoode to design a bespoke cabin that offers passengers more space and reflects elements of Thai culture and lifestyle.


Features, IFE&C // Apr 2014

Singapore Airlines outlines IFE, Wi-Fi and Customer Experience Management plans

Singapore Airlines outlines IFE, Wi-Fi and Customer Experience Management plans

Singapore Airlines’ Wilson Yong details the rollout schedule for next gen IFE and Wi-Fi solutions, as well as plans for a Customer Experience Management system.

Initiatives

Features, Initiatives // Apr 2014

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.

Features, Initiatives // Apr 2014

Turkish Airlines outlines plan to use new technology and personal hospitality to create world’s best passenger experience

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

Turkish Airlines’ Senior Vice President Ground Operations explains how the airline is making use of new technology and “true Turkish hospitality” to improve the passenger experience.

Initiatives // Apr 2014

French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience

French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience

Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’, which includes special events to help improve the airport experience for passengers. 

Features, Initiatives // Apr 2014

Amadeus makes surprise move into airport common use – should the competition be worried?

CUPPS compliant solution

FTE spoke to Amadeus’ Head of Airport IT about ACUS – the new cloud-based system that Amadeus says could redefine the airport common use market.