On the Ground

Initiatives // Nov 2014

Exploring IATA’s new five-year Common Use Strategy

IATA Common Use Strategy

IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.


Mobile & Wearable Technology // Nov 2014

Emirates launches iPhone app with mobile boarding passes and push notifications

Emirates launches iPhone app with mobile boarding pass

Emirates has released its long-awaited app for iPhone, which includes Passbook integration, real-time updates and flight booking functionality.


Initiatives // Nov 2014

Abu Dhabi Airports unveils dedicated VIP Terminal for all passenger classes

Abu Dhabi Airports unveils dedicated VIP Terminal

Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.


Immigration & Arrivals // Nov 2014

London City Airport adds five e-passport gates to expedite immigration processing

London City Airport installs five new e-passport gates

Five new e-passport gates have been installed at London City Airport, taking the total number of automated border control gates at the airport to 11.


Lounges, Gates & Boarding // Nov 2014

Renovated passenger lounges unveiled by Bangkok Airways

bangkok airways

The Boutique Lounge and Blue Ribbon Club Lounge at Chiang Mai and Suvarnabhumi airports offer a relaxing environment and complimentary Wi-Fi.


Security & Facilitation // Nov 2014

Hermes Airports installs access control e-gates in Larnaca

Hermes Airports invests in access control e-gates

Self-service access control e-gates have been installed at the entrance to the departures hall at Larnaca International Airport in Cyprus.


Initiatives // Nov 2014

CEOs of IAG, Virgin Atlantic and Dubai Airports talk passenger experience, Google Glass, airport security and service quality

CEOs of IAG and Virgin Atlantic talk passenger experience

Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.

Up in the Air

Cabin Design // Nov 2014

Stretching our innovation ambitions: the future of onboard experience

Mike Lemmon, Design Director, Artefact

Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.


Personalisation & Ancillaries // Nov 2014

GuestLogix CEO: Airlines are still a long way away from taking advantage of personalisation to boost onboard ancillary revenues

Video: GuestLogix CEO talks in-flight ancillary revenues

Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.


IFE&C // Nov 2014

Airberlin launches onboard Wi-Fi and wireless IFE on short- and medium-haul flights

Airberlin wireless

Airberlin has equipped the first two aircraft with onboard Wi-Fi as it starts a fleet-wide rollout, and is also introducing wireless in-flight entertainment.


Cabin Design // Nov 2014

KLM unveils new 777-200 Economy and World Business Class cabins

KLM unveils new 777-200 Economy and World Business Class cabins

Increased passenger comfort is at the heart of KLM’s new-look 777-200 economy and business class cabins, which include a next-gen IFE system.


Passenger Connectivity // Nov 2014

Verizon teams up with Gogo and JetBlue on free in-flight Wi-Fi offers

Verizon Wireless’ “Connection Day” promo

Verizon Wireless has declared 26 November – the day before Thanksgiving – “Connection Day” and will offer free onboard Wi-Fi to air travellers.


Passenger Connectivity // Nov 2014

SriLankan Airlines introduces first Wi-Fi equipped A330-300

SriLankan Airlines introduces first Wi-Fi equipped A330-300

SriLankan Airlines has partnered with OnAir to equip one of its A330-300s with onboard Wi-Fi and mobile services, marking its first e-enabled aircraft.


Personalisation & Ancillaries // Nov 2014

New technology and personalisation vital to boosting in-flight ancillary revenues

New technology and personalisation vital to in-flight sales

Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.

Initiatives

Initiatives // Nov 2014

Exploring IATA’s new five-year Common Use Strategy

IATA Common Use Strategy

IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.

Initiatives // Nov 2014

Abu Dhabi Airports unveils dedicated VIP Terminal for all passenger classes

Abu Dhabi Airports unveils dedicated VIP Terminal

Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.

Initiatives // Nov 2014

CEOs of IAG, Virgin Atlantic and Dubai Airports talk passenger experience, Google Glass, airport security and service quality

CEOs of IAG and Virgin Atlantic talk passenger experience

Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.

Immigration & Arrivals, Initiatives // Nov 2014

JetBlue’s new T5i at JFK Airport offers ‘unique way to welcome people to New York’

JetBlue opens expanded arrivals concourse at JFK Airport

JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.