On the Ground

Initiatives // Nov 2014

Exploring IATA’s new five-year Common Use Strategy

IATA Common Use Strategy

IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.


Mobile & Wearable Technology // Nov 2014

Emirates launches iPhone app with mobile boarding passes and push notifications

Emirates launches iPhone app with mobile boarding pass

Emirates has released its long-awaited app for iPhone, which includes Passbook integration, real-time updates and flight booking functionality.


Initiatives // Nov 2014

Abu Dhabi Airports unveils dedicated VIP Terminal for all passenger classes

Abu Dhabi Airports unveils dedicated VIP Terminal

Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.


Immigration & Arrivals // Nov 2014

London City Airport adds five e-passport gates to expedite immigration processing

London City Airport installs five new e-passport gates

Five new e-passport gates have been installed at London City Airport, taking the total number of automated border control gates at the airport to 11.


Lounges, Gates & Boarding // Nov 2014

Renovated passenger lounges unveiled by Bangkok Airways

bangkok airways

The Boutique Lounge and Blue Ribbon Club Lounge at Chiang Mai and Suvarnabhumi airports offer a relaxing environment and complimentary Wi-Fi.


Security & Facilitation // Nov 2014

Hermes Airports installs access control e-gates in Larnaca

Hermes Airports invests in access control e-gates

Self-service access control e-gates have been installed at the entrance to the departures hall at Larnaca International Airport in Cyprus.


Initiatives // Nov 2014

CEOs of IAG, Virgin Atlantic and Dubai Airports talk passenger experience, Google Glass, airport security and service quality

CEOs of IAG and Virgin Atlantic talk passenger experience

Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.

Up in the Air

Personalisation & Ancillaries // Nov 2014

New technology and personalisation vital to boosting in-flight ancillary revenues

New technology and personalisation vital to in-flight sales

Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.


IFE&C // Nov 2014

Why airlines should take note of SA Tourism’s bold new Oculus Rift project

Airlines should take note of SA Tourism Oculus Rift project

FTE explores how airlines and tourism authorities can use wearable technology, like Oculus Rift, to create a new source of in-flight entertainment and revenue.


Passenger Connectivity // Nov 2014

Emirates President reveals desire to offer free, high-speed onboard Wi-Fi

Emirates President shares vision to offer free onboard Wi-Fi

Sir Tim Clarke speaks of his plans for Emirates to offer free, high-quality onboard Wi-Fi, while recognising the current “slew of technical limitations”.


IFE&C // Nov 2014

Southwest partners with Beats Music to offer personalised in-flight experience

Southwest Airlines partners with Beats Music

A partnership between Southwest Airlines and Beats Music means passengers can now access bespoke playlists on their own electronic devices.


Personalisation & Ancillaries // Nov 2014

Thai AirAsia X launches onboard Sky Ticket service

Thai AirAsia X launches onboard Sky Ticket service

Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.


IFE&C // Nov 2014

Dragonair to offer wireless IFE as part of A320 passenger experience upgrade

Dragonair to offer wireless IFE on A320s

Hong Kong-based Dragonair will introduce its new StudioKA wireless IFE system on its A320s, and upgrade the Business and Economy Class products.


Cabin Design // Nov 2014

Air Canada to expand new International Business Class to all 777-300ERs

Air Canada to add International Business Class to 777-300ERs

All 25 of Air Canada’s 777-300ERs will be equipped with the new International Business Class and Premium Economy product from Q4 2015.

Initiatives

Initiatives // Nov 2014

Exploring IATA’s new five-year Common Use Strategy

IATA Common Use Strategy

IATA’s Common Use Working Group has released its five-year Common Use Strategy, which is based on a clear vision up to the year 2020.

Initiatives // Nov 2014

Abu Dhabi Airports unveils dedicated VIP Terminal for all passenger classes

Abu Dhabi Airports unveils dedicated VIP Terminal

Any passenger, regardless of ticket class or airline, can pay to use the VIP Terminal, which includes dedicated check-in, baggage and immigration facilities.

Initiatives // Nov 2014

CEOs of IAG, Virgin Atlantic and Dubai Airports talk passenger experience, Google Glass, airport security and service quality

CEOs of IAG and Virgin Atlantic talk passenger experience

Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.

Immigration & Arrivals, Initiatives // Nov 2014

JetBlue’s new T5i at JFK Airport offers ‘unique way to welcome people to New York’

JetBlue opens expanded arrivals concourse at JFK Airport

JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.