On the Ground

Lounges, Gates & Boarding // May 2015

Departure gate experience set for transformation as airlines and airports explore digital media opportunities

Media Soluations

Ranging from Media Stations to a bespoke gate-based wireless network, new solutions are helping airlines and airports add real value at the departure gate.


Baggage // May 2015

Incheon Airport launches new self-service bag drop system

Incheon bag drop

A new self-service bag drop system has gone live at Incheon Airport and can initially be used by passengers flying with Asiana Airlines and Korean Air.


Mobile & Wearable Technology // May 2015

Eight UK airports to install beacons to deliver personalised retail offers

UK beacons

200 beacons will be rolled out across eight UK airports, which will use the Bluetooth low-energy devices to deliver targeted notifications to passengers.


Security & Facilitation // May 2015

Miami Airport opens CLEAR lanes to offer fast track security option

miami-thumb

Pre-registered CLEAR members can now make use of dedicated security lanes at Miami International Airport to skip the queues at the checkpoint.


Baggage // May 2015

Etihad prepares for Resolution 753 with baggage tracking investment

Etihad prepares for Resolution 753 with baggage tracking investment

Etihad Airways has invested in a baggage tracking system, ensuring it is well prepared for IATA’s Resolution 753, which will come into effect in June 2018.


Lounges, Gates & Boarding // May 2015

TripAdvisor and Sydney Airport partner to improve end-to-end travel experience

TripAdvisor and Sydney Airport partner to improve end-to-end travel experience

Sydney Airport has teamed up with TripAdvisor to provide travellers with targeted destination content via its website, app and at departure gates.


Initiatives // May 2015

Airport IT consolidation – natural cycle, much-needed change or the result of supplier stagnation?

Airport IT consolidation

Following a spate of recent acquisitions, FTE speaks to Amadeus and SITA to explore what consolidation in the airport IT sector means for the wider industry.

Up in the Air

Passenger Connectivity // May 2015

Air New Zealand tracking connectivity market developments but maintains focus on ‘personal interaction’

Air New Zealand

Air New Zealand’s Kerry Reeves explains why the carrier will bide its time before offering onboard Wi-Fi, and why “personal interaction” is the number one priority.


Cabin Design // May 2015

Air Canada rouge A319s to receive Business Class and IFE upgrades

Air Canada

The wide-reaching improvements include new Business Class seats, enhanced in-flight entertainment and more overhead stowage space for cabin bags.


Passenger Comfort // May 2015

Singapore Airlines reveals all about new Premium Economy product

Singapore Thumb

A 13.3-inch HD monitor, in-seat power and USB ports, a cocktail table and noise cancelling headphones are among the highlights of the Premium Economy class.


Passenger Comfort // May 2015

Alaska Airlines monetises roomier seats with Preferred Plus upgrades

NL270515-alska-airlines

Alaska Airlines passengers can now upgrade to Preferred Plus seats if MVP-level frequent flyers have not already reserved the bulkhead and exit row seats.


Passenger Connectivity // May 2015

Malindo Air launches onboard Wi-Fi for 737-900ERs

Mailindo Air

Malaysian carrier Malindo Air has launched onboard Wi-Fi and mobile services, which are being powered by Panasonic Avionics and AeroMobile.


IFE&C // May 2015

Avianca exploring all IFEC options as it firms up order for 100 A320neo Family aircraft

Avianca IFEC

Avianca’s VP Customer Experience discusses IFE, connectivity and Premium Economy, and how the new A320neos will improve the carrier’s onboard experience.


IFE&C // May 2015

JetBlue claims another first with Amazon Prime IFE streaming partnership

JetBlue Amazon Prime

JetBlue has partnered with Amazon to allow Amazon Prime members to stream content via their own device using the carrier’s free Fly-Fi service.

Initiatives

Initiatives // May 2015

Airport IT consolidation – natural cycle, much-needed change or the result of supplier stagnation?

Airport IT consolidation

Following a spate of recent acquisitions, FTE speaks to Amadeus and SITA to explore what consolidation in the airport IT sector means for the wider industry.

Initiatives // May 2015

Self-service and passenger comfort on the agenda as United invests $537m at LAX

United LAX

Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.

Initiatives // May 2015

Ryanair partners with Adobe as digital personalisation efforts continue

Adobe Ryanair partnership

Ryanair has partnered with Adobe to upgrade its digital infrastructure as part of the on-going “Always Getting Better” service improvement programme.

Features, Initiatives // Apr 2015

How social, consumer and technological developments are shaping the traveller of 2030

Oculus Rift

FTE speaks to Future Foundation and Amadeus to find out how mobile technology, virtual reality, robotics and social media will shape future traveller needs.