On the Ground

Baggage // Jan 2015

IATA’s new baggage tracking resolution – what does it mean for airlines, airports and ground handlers?

IATA’s new baggage tracking resolution – what does it mean for airlines, airports and ground handlers?

FTE speaks to IATA’s Andrew Price about the new Resolution 753 on baggage tracking, and explores what airlines and airports need to do to prepare.


Mobile & Wearable Technology // Jan 2015

Vueling adds NFC, credit card scanning and flight change functions to app

Vueling app

Customers can now use the NFC and scanning functions to automatically enter their credit card details when booking a flight via the Vueling app.


Baggage // Jan 2015

Qatar Airways offers 12-hour advance baggage check-in for airport hotel guests

Qatar Airways - The Airport Hotel

Qatar Airways passengers who are staying at The Airport Hotel at Hamad International Airport can check-in their bags 12 hours before their departure time.


Baggage // Jan 2015

Göteborg Landvetter Airport to add new self-service bag drop units

DSG bag drop

Travellers flying from Göteborg Landvetter Airport will be able to make use of new self-service bag drops after the airport placed an order for 12 units.


Mobile & Wearable Technology // Jan 2015

Royal Jordanian aims to simplify travel with new smartphone app

Royal Jordanian launches new smartphone app

Royal Jordanian has launched a new app as part of its efforts to leverage mobile technology to simplify and streamline the travel experience for its customers.


Mobile & Wearable Technology // Jan 2015

Google Glass still has ‘huge potential’ for airlines and airports despite Google ending sales of the product

Google Glass

SITA Lab’s Renaud Irminger and Virgin Atlantic’s Tim Graham share their thoughts on what Google’s announcement means for the air transport industry.


Features, Initiatives // Jan 2015

London’s airports leading the charge on passenger experience improvements

London passenger experience

FTE looks at how Heathrow, Gatwick, London Stansted and London City airports are investing heavily in enhancing the airport experience for travellers.

Up in the Air

Passenger Comfort // Jan 2015

AirAsia X exploring ‘bed-like’ economy product as it continues to defy convention

AirAsia X exploring ‘bed-like’ economy product as it continues to defy convention

Azran Osman Rani, CEO of AirAsia X, discusses how the carrier is exploring a Skycouch-style seating option and shares his thoughts on in-flight connectivity.


Passenger Connectivity // Jan 2015

Gogo receives FCC approval to operate 2Ku connectivity system

Gogo receives FCC approval to operate 2Ku connectivity system

Gogo has confirmed that it has received regulatory approval from the FCC to operate its 2Ku in-flight connectivity solution on 1,000 aircraft.


Cabin Design // Jan 2015

Qantas’ first refurbished international A330 provides Business and Economy enhancements

Qantas’ first refurbished international A330 provides Business and Economy enhancements

The newly reconfigured international A330 offers lie-flat seats in Business Class, slimline seats in Economy and a new in-flight entertainment system.


IFE&C // Jan 2015

ANA extends in-flight entertainment offering by 40%

ANA extends in-flight entertainment offering by 40%

Japan’s All Nippon Airways (ANA) will offer more than 350 in-flight entertainment channels from February 2015 – 40% more than in March 2014.


Features, Passenger Comfort // Jan 2015

The FTE Year of Innovation begins – onboard experience recommendations for 2015 inspired by FTE’s recent travels

FTE year of innovation

Following extensive travel during the festive season, the FTE team offers some thoughts on how airlines can improve the onboard experience in 2015.


IFE&C // Jan 2015

Alaska Airlines launches wireless IFE on 737s

Alaska Airlines wireless IFE

Alaska Airlines has partnered with Gogo to offer wireless in-flight entertainment, which is already available on 50 of its 737s.


Passenger Connectivity // Jan 2015

Virgin America completes fleet-wide rollout of ATG-4 connectivity service

Virgin America - Gogo Wi-Fi service

Virgin America has become the first airline to offer Gogo’s ATG-4 Wi-Fi service across its entire fleet of 53 Airbus A320 Family aircraft.

Initiatives

Features, Initiatives // Jan 2015

London’s airports leading the charge on passenger experience improvements

London passenger experience

FTE looks at how Heathrow, Gatwick, London Stansted and London City airports are investing heavily in enhancing the airport experience for travellers.

Features, Initiatives // Jan 2015

Recommendations for airports and airlines to improve baggage, security, immigration, arrivals and more in 2015

NL080115-fte-yearinnovation

FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.

Initiatives // Dec 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Top 10 ‘On the Ground’ passenger experience stories of 2014

Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.

Initiatives // Dec 2014

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

Gatwick Airport investing in bag drop

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.