On the Ground

FTE Event News, Initiatives // Apr 2016

Future Travel Experience Europe 2016 in pictures – ‘Passenger Experience 2025’

FTE Europe 2016 Report

A round-up of the highlights and key discussion points from Future Travel Experience Europe 2016, which explored the theme “Passenger Experience 2025”.


Initiatives // Apr 2016

Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

John Hurley and Ryan Ghee

John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.


Initiatives // Apr 2016

€10m investment to create more passenger-friendly Dublin Airport T1

Terminal 1 at Dublin Airport

The renovation work will help create a more passenger-friendly, intuitive and aesthetically pleasing Terminal 1 at Dublin Airport.


Check-in & Validation // Apr 2016

Three New Zealand airports announce common use passenger processing investment

NZ airports announce common use passenger processing investment

Wellington Airport and the CUTE clubs at Auckland and Christchurch airports have invested in Rockwell Collins’ ARINC vMUSE solution.


Immigration & Arrivals // Apr 2016

E-gates go live as Curaçao Airport plans for future growth

automated border control e-gates

New automated border control e-gates are now live at Curaçao International Airport in both the arrivals and departures terminals at the Caribbean airport.


Baggage // Apr 2016

Samsonite leverages Bluetooth beacons for new baggage tracking solution

Samsonite leverages Bluetooth beacons for new baggage tracking solution

Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.


Mobile & Wearable Technology // Apr 2016

‘Democratisation’ of bots creates huge customer service opportunity for airlines

NL140416-lead

FTE speaks to Fred Warren, Creative Director, Connected Digital Services, Microsoft, about how airlines can use bots to improve the customer experience.

Up in the Air

Passenger Connectivity // Apr 2016

Evaluating the in-flight connectivity landscape – Ka, Ku or both?

Evaluating the connectivity landscape – Ka, Ku or both?

FTE speaks to ViaSat, Inmarsat, GEE, Rockwell Collins, Gogo and Thales about the latest developments in the in-flight connectivity market.


Cabin Design // Apr 2016

Much-needed collaboration lays foundations for next-generation cabin design

Collaboration lays foundations for next-generation cabin design

Airbus, Zodiac Aerospace and the ZAL TechCenter highlight a shift in mindset and offer insight into the aircraft cabin of the future.


IFE&C // Apr 2016

The future of in-flight entertainment – embedded, wireless, BYOD, immersive or a selection of all?

The future of IFE – embedded, wireless, BYOD, immersive or all?

FTE takes a look at the latest IFE concepts and products from Panasonic Avionics, Skylights, Lumexis, Zodiac, BAE, Arconics, Bluebox and more.


IFE&C // Mar 2016

Air France-KLM takes a lead on exploring short-haul entertainment and connectivity options

IFEC Solutions

FTE speaks to Joost Blom, Air France-KLM’s Project Manager – Product Innovation Inflight, about the airline’s short, medium and long haul IFEC plans.


IFE&C // Mar 2016

‘The IFEC industry is undergoing a transformative revolution’ – APEX CEO

Highlighting the vast array of IFE options on offer today

Joe Leader, CEO of the Airline Passenger Experience Association (APEX), shares his thoughts on the future of in-flight entertainment and connectivity.


Cabin Design // Mar 2016

Airbus aims for more spacious cabin with new ‘Airspace by Airbus’ design

Airspace by Airbus

Larger overhead storage bins, spacious lavatories, wider seats and aisles, and unobstructed under-seat foot space feature in Airbus’ new cabin design.


Passenger Connectivity // Mar 2016

Air Canada opts for Gogo’s 2Ku for long-haul connectivity

Michael Small, President & CEO, Gogo

Air Canada will install Gogo’s 2Ku satellite technology on its wide-body fleet, starting with its Boeing 777 aircraft, before moving on to the 787s.

Initiatives

FTE Event News, Initiatives // Apr 2016

Future Travel Experience Europe 2016 in pictures – ‘Passenger Experience 2025’

FTE Europe 2016 Report

A round-up of the highlights and key discussion points from Future Travel Experience Europe 2016, which explored the theme “Passenger Experience 2025”.

Initiatives // Apr 2016

Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

John Hurley and Ryan Ghee

John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.

Initiatives // Apr 2016

€10m investment to create more passenger-friendly Dublin Airport T1

Terminal 1 at Dublin Airport

The renovation work will help create a more passenger-friendly, intuitive and aesthetically pleasing Terminal 1 at Dublin Airport.

Initiatives // Apr 2016

‘Digital acceleration and innovation’ at the heart of Ryanair’s ‘Always Getting Better’ Year 3 plans

Ryanair’s reveals plans for Year 3 of ‘Always Getting Better’

Auto check-in, new app features, simplified payment and a new Leisure Plus bundle fare feature in Ryanair’s customer experience improvement plans.