On the Ground

Features, Mobile & Wearable Technology // Feb 2015

Facebook: How airlines and airports can use apps, mobile tech and social media to optimise the travel experience

Lee McCabe, Head of Travel at Facebook

Facebook’s Head of Travel explains how airlines and airports can exploit the opportunities presented by mobile technology, apps and social media.


Mobile & Wearable Technology // Feb 2015

Real-time updates, disruption management and wireless entertainment among passengers’ mobile priorities

NL260215-sita-report

A report released by SITA highlights how passengers, airlines and airports are planning to make use of mobile technology over the next three years.


Mobile & Wearable Technology // Feb 2015

Brussels Airport aims to cut queues with passenger tracking sensors

Brussels Airport aims to cut queues with passenger tracking sensors

Data collecting sensors, which track passengers via their electronic devices, have been installed in the new Connector facility to help optimise processing.


Mobile & Wearable Technology // Feb 2015

Jet Airways and Bangalore Airport partner on mobile boarding pass trial

Jet Airways has launched a trial of mobile boarding passes

Jet Airways, the Bureau of Civil Aviation Security of India and Bangalore International Airport Limited have launched a mobile boarding pass pilot.


Baggage // Feb 2015

Delta makes 20-minute baggage reclaim promise to domestic passengers

Delta Air Lines makes domestic ‘Bags on Time’ promise

Delta Air Lines has made a promise that domestic passengers’ checked bags will be ready for collection on the baggage carousel within 20 minutes of arrival.


Baggage // Feb 2015

BA extends ‘Carousel Collection’ baggage service to all domestic passengers at LCY

British Airways work with AirPortr

All of British Airways’ domestic passengers arriving at London City Airport can now opt to have their bags collected from the reclaim belt while they continue their journey.


Baggage, Features // Feb 2015

Collaborating to simplify the passenger experience – Iberia, Aena and Siemens partner on new check-in and bag drop solution

Iberia, Aena and Siemens partner on new bag drop solution

FTE spoke to Iberia and Siemens to find out how the new self-service system differs to other solutions and why they have pursued a one-step process.

Up in the Air

Passenger Connectivity // Feb 2015

Thomson Airways facing ‘critical’ connectivity decisions for 737 MAX fleet

Thomson Airways - 737 MAX fleet

The leisure carrier has just a matter of weeks to decide which connectivity solution to invest in – a decision that could have a major impact on future operations.


Cabin Design // Feb 2015

Why innovative cabin lighting is increasingly important for both airlines and passengers

STG Aerospace cabin lighting

FTE spoke to STG Aerospace to find out why aircraft cabin lighting solutions are now higher up airlines’ lists of priorities than ever before.


Personalisation & Ancillaries // Feb 2015

JetBlue becomes first airline to accept Apple Pay

JetBlue becomes first airline to accept Apple Pay

JetBlue Airways has started the roll out of Apple Pay, which allows passengers to pay for onboard products via their iPhone 6, iPhone 6 Plus or Apple Watch.


Passenger Comfort // Feb 2015

Air Astana launches lie-flat economy seating option

Air Astana launches lie-flat economy seating option

Air Astana has introduced an Economy Sleeper Class, which combines three economy class seats and includes a mattress, pillow, duvet and amenity kit.


Cabin Design // Feb 2015

Icelandair launches Northern Lights inspired onboard experience

Icelandair Boeing 757 Hekla Aurora

Icelandair has introduced its new Hekla Aurora aircraft, which is inspired by the Aurora Borealis and features a one-of-a-kind onboard lighting display.


Crew Empowerment // Feb 2015

Singapore Airlines plans to personalise onboard service with new tablet-based solution

Singapore Airlines Tablets

Singapore Airlines has teamed up with TCS to introduce a mobile solution, which will offer benefits in terms of efficiency and passenger experience.


Passenger Comfort // Jan 2015

AirAsia X exploring ‘bed-like’ economy product as it continues to defy convention

AirAsia X exploring ‘bed-like’ economy product as it continues to defy convention

Azran Osman Rani, CEO of AirAsia X, discusses how the carrier is exploring a Skycouch-style seating option and shares his thoughts on in-flight connectivity.

Initiatives

Initiatives // Feb 2015

Innsbruck Airport is first to adopt cloud-based Airport Common Use Service

Innsbruck Airport - Cloud service

Innsbruck Airport will implement Amadeus’ Airport Common Use Service (ACUS), which is a complete cloud-based common use solution.

Initiatives // Feb 2015

Hawaiian Airlines is first US carrier to achieve Fast Travel Platinum status

Hawaiian Airlines achieves Fast Travel platinum status

IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.

Initiatives // Feb 2015

New technology, ‘coopetition’ and the ‘3Us’ – aiming for the optimal customer experience

New technology, ‘coopetition’ and the ‘3Us’ – aiming for the optimal customer experience

BT roundtable explores how new technology, ‘coopetition’ and the so-called ‘3Us’ can help to optimise the end-to-end passenger experience.

Features, FTE Event News, Initiatives // Feb 2015

FTE Europe 2015 in pictures – the airport of the future, next-generation cabin design, connectivity, wearable technology and personalisation

FTE Europe 2015 in pictures – the airport of the future, next-generation cabin design, connectivity, wearable technology and personalisation

Virgin Atlantic, Ryanair, Heathrow, Airbus, SAS, United Airlines, Istanbul New Airport, Thomson Airways and more share passenger experience plans.