On the Ground

Initiatives // Jul 2015

$4 billion investment to transform LaGuardia Airport into a ‘globally renowned’ hub

LaGuardia Airport

New York’s LaGuardia Airport will be completely rebuilt in a $4 billion redevelopment programme designed to improve operations and the passenger experience.


Baggage // Jul 2015

Baggage delivery service launched at Gatwick Airport

Baggage Gatwick

Passengers arriving at or departing from Gatwick Airport can make use of the AirPortr luggage delivery service, which is designed to offer “luggage freedom”.


Initiatives // Jul 2015

Dedicated family area unveiled in Dubai Airport’s Concourse B

Dubai kids zone

The new family area and kids zone features interactive games, television screens, a climbing area and social seating for families.


Passenger Services & Wayfinding // Jul 2015

New language capabilities make Frankfurt Airport’s info kiosks more accessible

Frankfurt information

Frankfurt Airport’s information kiosks now offer Arabic, Japanese, Korean, Russian and Spanish languages, as well as English, German and Mandarin.


Initiatives // Jul 2015

Social media becoming vital ‘day of travel’ tool as airports and airlines leverage real time benefits

Airports, airlines leverage real time social media benefits

London City Airport, Athens International Airport, Dubai Airport, KLM and Transavia are among those using social media to simplify the travel experience.


Immigration & Arrivals // Jul 2015

San Francisco International Airport introduces Mobile Passport Control

San Francisco Airport introduces Mobile Passport Control

SFO has become the fifth US airport to offer Mobile Passport Control, which allows passengers to submit their customs declaration via their mobile device.


Baggage // Jul 2015

Geneva Airport doubles the number of self-service bag drop units

Geneva Airport doubles the number of self-service bag drop units

High uptake of self-service bag drop has convinced Geneva Airport to install three additional units, which can be used by seven airlines’ passengers.

Up in the Air

IFE&C // Jul 2015

Can pre-flight downloads really change the wireless IFE game?

Can pre-flight downloads change the wireless IFE game?

Transavia, Lufthansa Systems, Skycast Solutions and Piksel offer their thoughts on the future of the fast-changing in-flight entertainment market.


Passenger Comfort // Jul 2015

Air Malta launches free in-flight massages for economy class passengers

Air Malta offers free in-flight massages in economy class

Air Malta has launched The Sky Spa, which offers economy class passengers free hand, feet and neck massages onboard selected flights.


Cabin Design // Jul 2015

SWISS ups the standard across all classes with new-look 777-300ER

SWISS ups the standard with new-look 777-300ER

First, Business and Economy Class passengers will benefit from the new-look cabins, with the latter able to make use of a self-service F&B kiosk.


Cabin Design // Jul 2015

BA preparing for introduction of four-class 787-9 Dreamliner

BA prepared for introduction of four-class 787-9 Dreamliner

British Airways has confirmed that its new Boeing 787-9 Dreamliner will feature four classes, including a new eight-seat first class cabin.


Passenger Connectivity // Jul 2015

Virgin America chooses ViaSat to deliver high-speed connectivity onboard new A320s

Virgin America

The “Exede in the Air” service will be installed on 10 A320s, while Virgin America will also become the first airline to deploy a hybrid Ku/Ka-band antenna.


Personalisation & Ancillaries // Jul 2015

5 ways for airlines to boost in-flight ancillary revenues

NL070715-ancillary-revenue

Find out how seatback self-service, in-flight concierges, commercial partnerships and smartwatch-based sales can help to increase in-flight sales.


Passenger Connectivity // Jul 2015

AirAsia extends connectivity offer with in-flight Twitter access

AirAsia

AirAsia’s onboard instant messaging package, provided by roKKi, now includes access to the Twitter app, as well as WeChat, WhatsApp, LINE and KakaoTalk.

Initiatives

Initiatives // Jul 2015

$4 billion investment to transform LaGuardia Airport into a ‘globally renowned’ hub

LaGuardia Airport

New York’s LaGuardia Airport will be completely rebuilt in a $4 billion redevelopment programme designed to improve operations and the passenger experience.

Initiatives // Jul 2015

Dedicated family area unveiled in Dubai Airport’s Concourse B

Dubai kids zone

The new family area and kids zone features interactive games, television screens, a climbing area and social seating for families.

Initiatives // Jul 2015

Social media becoming vital ‘day of travel’ tool as airports and airlines leverage real time benefits

Airports, airlines leverage real time social media benefits

London City Airport, Athens International Airport, Dubai Airport, KLM and Transavia are among those using social media to simplify the travel experience.

Initiatives // Jul 2015

Passengers with reduced mobility to benefit from new Munich Airport vehicles

PRMs to benefit from new Munich Airport vehicles

The introduction of a new-generation transportation and boarding platform will make the boarding process more comfortable for those with reduced mobility.