On the Ground

Immigration & Arrivals // Mar 2015

Technology driving major efficiency benefits at airport immigration checkpoints

New technology driving airport immigration efficiency

The rollout of Automated Passport Control, Mobile Passport Control, preclearance and digital departure cards is helping to expedite passenger processing.

Baggage // Mar 2015

Baggage mishandling rate shows slight increase as airlines and airports plan self-service investments

SITA 2015 Baggage Report

The SITA 2015 Baggage Report shows that 7.3 bags per 1,000 were mishandled in 2014, with almost half due to transfer mishandling.

Immigration & Arrivals // Mar 2015

Brisbane Airport trials app-based Digital Departure Card

Brisbane Digital Departure Card

Brisbane Airport is trialling a Digital Departure Card, which removes the need for international passengers to hand write the traditional Outgoing Passenger Card.

Lounges, Gates & Boarding // Mar 2015

Emirates unveils new luxury lounge at LAX

Emirates lounge

Emirates’ premium passengers flying from Los Angeles can make use of the new Emirates Lounge, which is the result of a $6.2 million investment by the carrier.

Lounges, Gates & Boarding // Mar 2015

Airberlin adds premium gate amenities at Nuremberg Airport

Airberlin Exclusive Waiting Area

The new Exclusive Waiting Area at Nuremberg Airport includes leather sofas, complimentary F&B, newspapers and magazines, and power outlets.

Pre-travel // Mar 2015

Flight search and payment developments helping airlines simplify pre-travel experience


FTE looks at how JetBlue and Virgin America are using Apple Pay and Visa Checkout, and how a new Google Flights feature is simplifying the flight search process.

Check-in & Validation // Mar 2015

Qantas rolling out auto check-in across domestic network

Qantas check-in

Qantas is introducing a “three-click” Auto Check-in service on its domestic network following a successful trial over the last three months.

Up in the Air

Cabin Design // Mar 2015

Creating a unique cabin environment – airlines investing in distinctive design and customer service

Cabin environment

FTE explores how the likes of Airbus, Thai Airways, Icelandair, Emirates, Thomson Airways and Etihad are creating unique in-flight experiences.

Cabin Design // Mar 2015

JetBlue to extend premium ‘Mint’ cabin to two Caribbean routes

JetBlue’s premium Mint cabin

JetBlue will introduce its “Mint Experience” on services to Aruba and Barbados, making it the first US carrier to offer lie-flat seats on services to the Caribbean.

Passenger Connectivity // Mar 2015

Air China and GEE successfully trial live in-flight TV

Air China and GEE successfully trial live in-flight TV

Passengers onboard one of Air China’s Boeing 777s were able to watch a live broadcast by Xinhua News Agency in the latest Ku-band connectivity trial.

Passenger Comfort // Mar 2015

Hawaiian Airlines adds slimline seats as part of 717 cabin overhaul


Hawaiian Airlines has completed the retrofit on the first of 18 Boeing 717 aircraft, which now boasts an island-inspired cabin interior and slimline seats.

Passenger Connectivity // Mar 2015

Rockwell Collins signs MoU with OneWeb for aircraft and passenger connectivity services

Rockwell connectivity

Rockwell Collins has signed an MoU with OneWeb Ltd to be the exclusive developer and provider of satcom terminals for OneWeb’s high-speed broadband service.

IFE&C // Mar 2015

Onboard re-accommodation and live sport set to thrive as IFC investments continue


Panasonic Avionics’ David Bruner tells FTE that improved connectivity will drive uptake of live onboard television and real-time in-flight re-accommodation.

Passenger Connectivity // Mar 2015

Delta to equip 250 aircraft with high-speed 2Ku connectivity service

Delta Airlines WiFi

Delta has become the third airline to sign up to Gogo’s 2Ku service, which will enable the carrier to expand its Wi-Fi coverage area to over-water routes.


Initiatives // Mar 2015

Abu Dhabi Airports aims to cut queues and improve experience with latest CEP upgrades

Abu Dhabi Airports

Abu Dhabi Airports has installed new walkways and security scanners, and simplified the transfer process as part of its Capacity Enhancement Programme (CEP).

Initiatives // Mar 2015

FTE in Paris: 14 solutions that can help to improve the airport experience today

FTE in Paris

From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.

Initiatives // Mar 2015

Ryanair reveals next wave of passenger plans: Customer charter, personalisation, native apps, lower fees and in-flight improvements

Ryanair reveals next wave of passenger plans: Customer Charter, personalisation, native apps, lower fees and in-flight improvements

Ryanair CEO Michael O’Leary and Chief Marketing Officer Kenny Jacobs outline how the LCC plans to enhance the passenger experience over the next 12 month.

Initiatives // Feb 2015

Innsbruck Airport is first to adopt cloud-based Airport Common Use Service

Innsbruck Airport - Cloud service

Innsbruck Airport will implement Amadeus’ Airport Common Use Service (ACUS), which is a complete cloud-based common use solution.