On the Ground

Features, Initiatives // Oct 2014

From iPads and apps to preparing for irregular operations – how GTAA is prioritising the passenger

GTAA prioritising the passenger with apps, iPads and upgrades

Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.


Security & Facilitation // Oct 2014

Melbourne Airport, Qantas, ACI and IATA partner on Smart Security pilot

Melbourne Airport and Qantas sign up to Smart Security

Melbourne Airport and Qantas have signed an agreement to take part in a Smart Security pilot, which will take place in 2015.


Lounges, Gates & Boarding // Oct 2014

Brussels Airlines partners with Microsoft on new lounge concept

Brussels Airlines partners with Microsoft on lounge concept

Guests can borrow Surface Pro 3 tablets, watch movies, book nap boxes, and enjoy Belgian food and drink in the new ‘The Loft’ at Brussels Airport.


Immigration & Arrivals // Oct 2014

Automated Passport Control kiosks coming to Nassau

Automated Passport Control kiosks coming to Nassau

Nassau Lynden Pindling International Airport has announced the purchase of 20 Border Xpress Automated Passport Control kiosks, which will go live in February 2015.


Check-in & Validation, Features // Oct 2014

DCS upgrade lays foundations for Cathay Pacific to take passenger self-service to the next level

Cathay Pacific to take airport self-service to next level

FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.


Initiatives // Oct 2014

Qantas gains Fast Travel Platinum status as Narita Airport studies benefits

IATA Fast Travel: Qantas Platinum status, NAA studies benefits

Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.

Up in the Air

Crew Empowerment // Oct 2014

‘A fantastic onboard product needs to be complemented by fantastic customer service. That’s what we intend to achieve’

Aer Lingus reveals new service standards strategy

Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.


IFE&C, Passenger Connectivity // Oct 2014

Virgin Atlantic launches onboard Wi-Fi and next-gen IFE on new 787 Dreamliner

Virgin Atlantic offers Wi-Fi and next-gen IFE on Dreamliner

Virgin Atlantic’s new 787 Dreamliner has entered service and passengers can make use of Panasonic’s eXConnect Ku-band Wi-Fi service, plus Vera Touch 2 IFE.


Passenger Comfort // Oct 2014

Qantas to retrofit domestic and international A330s with new Business Suites

Qantas to install new Business Suites on A330s

Qantas will retrofit its A330 fleet with new Business Suites, which for the first time will allow passengers to recline from take-off through to landing.


Crew Empowerment // Oct 2014

Etihad’s ‘flying butlers’ undertake specialist training at London’s Savoy hotel

Etihad’s ‘flying butlers’ undertake training at The Savoy

Etihad Airways has put 13 crew members through a specially tailored training course with The Savoy Hotel as part of their preparations to become ‘flying butlers’.


IFE&C // Oct 2014

Air NZ releases ‘The Most Epic Safety Video Ever Made’

Air NZ: ‘The Most Epic Safety Video Ever Made’

Featuring star members of the cast from all three films from The Hobbit Trilogy, watch Air New Zealand’s ‘The Most Epic Safety Video Ever Made’.


Cabin Design, Features, IFE&C // Oct 2014

Asia’s airlines turn to onboard Wi-Fi, wireless IFE, unique cabin design and wearable tech to improve the passenger experience

How Asia’s airlines are improving the passenger experience

FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.

Initiatives

Features, Initiatives // Oct 2014

From iPads and apps to preparing for irregular operations – how GTAA is prioritising the passenger

GTAA prioritising the passenger with apps, iPads and upgrades

Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.

Initiatives // Oct 2014

Qantas gains Fast Travel Platinum status as Narita Airport studies benefits

IATA Fast Travel: Qantas Platinum status, NAA studies benefits

Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.

Features, Initiatives // Oct 2014

Airport terminal of 2030 to be defined by flexible infrastructure, display developments, integrated e-commerce and ‘Generation Y’

Defining the airport terminal of 2030

FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.

Features, Initiatives // Sep 2014

London Stansted transformation continues with self-service ‘Smart Gates’, premium fast track and automated border control

Steve Foster Stanstead

FTE took a tour of London Stansted Airport to find out how the £260 million transformation project is helping to improve the passenger experience.