On the Ground

Check-in & Validation, Features // Aug 2014

The future of airport common use – ‘The drive to change is very strong’

he future of airport common use - David Kershaw

David Kershaw explores the future of airport common use and the potential impact of the Cloud, self-service processing technologies and a differentiated charging model.


Mobile & Wearable Technology // Aug 2014

United partners with Uber to simplify end-to-end travel experience

United partners with Uber

United Airlines has partnered with transportation service Uber to make it easier for passengers to view and book onward travel through the carrier’s app.


Lounges, Gates & Boarding // Aug 2014

SkyTeam aims to improve passenger wellbeing in Heathrow’s Exclusive Lounge

SkyTeam Exclusive Lounge, Heathrow

As well as a wellness centre, oxygen bar and massage chairs, the SkyTeam Exclusive Lounge now includes yoga mats with a video tutorial.


Immigration & Arrivals // Aug 2014

Tampa International Airport installs APC kiosks to expedite customs processing

Tampa customs kiosks

Tampa International Airport has become the latest North American airport to install Automated Passport Control kiosks to reduce waiting times at the customs checkpoint.


Check-in & Validation, Features // Aug 2014

Biometric technology – the key enabler of a single passenger token and improved passenger tracking?

Biometric technology key to the single passenger token

FTE spoke to Air France-KLM and Human Recognition Systems to find out what role biometrics can play in creating a single passenger token and enhancing tracking.


Immigration & Arrivals // Aug 2014

U.S. CBP launches Mobile Passport Control to enable customs processing via smartphones and tablets

Mobile Passport Control

U.S. Customs and Border Protection has launched the Mobile Passport Control app, which is being trialled at Hartsfield-Jackson Atlanta International Airport.

Up in the Air

Crew Empowerment, Features // Aug 2014

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

FTE looks at how Spring Airlines and Iberia have already made use of Google Glass in-flight, and speaks to Vuzix and SITA about how airlines can make the most of wearable tech.


Crew Empowerment, Personalisation & Ancillaries // Aug 2014

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.


Passenger Connectivity // Aug 2014

AirAsia starts trials of in-house developed onboard Wi-Fi solution

AirAsia starts trials of in-house developed onboard Wi-Fi solution

After five years of development, AirAsia is trialling its own onboard connectivity service, with a permanent rollout scheduled for late-2014.


Passenger Comfort // Aug 2014

Aer Lingus unveils new transatlantic A330 Business Class cabin with lie flat seats, 16-inch IFE monitors and free Wi-Fi

Aer Lingus unveils new transatlantic A330 Business Class cabin with lie flat seats, 16-inch IFE monitors and free Wi-Fi

Aer Lingus has released details about its new A330 Business Class product, which will be available from March 2015 on transatlantic services.


Passenger Comfort // Aug 2014

Indian budget carrier SpiceJet rolls out new ‘SpiceMAX’ seating

Indian budget carrier SpiceJet rolls out new ‘SpiceMAX’ seating

SpiceJet has introduced a new class of seating called ‘SpiceMAX’, which provides passengers with more legroom and personal space for a small charge.


Cabin Design, Passenger Comfort // Aug 2014

Finnair reveals plans for A350 XWB passenger experience

Finnair reveals plans for A350 XWB passenger experience

Finnair, the European launch customer for the A350 XWB, has revealed its cabin design for the aircraft, which it says will “create a special customer experience”.

Initiatives

Initiatives // Aug 2014

CPH to merge domestic and international traffic to enhance passenger experience

Copenhagen Airport

Copenhagen Airport will bring together international and domestic passengers in 2015, which will help to simplify the airport experience for domestic travellers.

Initiatives, Passenger Services & Wayfinding // Jul 2014

Copenhagen Airport asks travellers to help define the airport of the future

The CPH Ideas portal

Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.

Initiatives // Jun 2014

Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations

NL050614-heathrow-t2-thumb

The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.

Features, Initiatives // May 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.