On the Ground

Features, Mobile & Wearable Technology // Jul 2014

New technology transforming the airport experience – iBeacons, interactive digital displays, wearable tech and passenger tracking

American Airlines, easyJet, Virgin Atlantic, Japan Airlines and Turkish Airlines lead the way with iBeacons

Airports and airlines are turning to iBeacons, passenger tracking solutions, interactive screens and wearable technology to improve the passenger experience.


Baggage // Jul 2014

Halifax Stanfield Airport launches common use self-service bag drop for all passengers

Halifax Stanfield Airport launches common use bag drop

Passengers flying from Halifax Stanfield International Airport can now make use of self-service bag drop regardless of which airline they are flying with.


Mobile & Wearable Technology // Jul 2014

Wi-Fi-based system to track passengers and promote personalisation across Helsinki Airport

End-to-end passenger tracking system at Helsinki Airport

Helsinki Airport has installed a new system that will allow it to track passengers via their smartphones to help identify bottlenecks and enable personal interactions.


Security & Facilitation // Jul 2014

Budapest Airport extends security Fast Track scheme to help passengers avoid queues

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Economy passengers can now make use of security Fast Track Lanes at Budapest Airport after the initiative was extended beyond premium travellers.


Lounges, Gates & Boarding // Jul 2014

Gatwick opens dedicated lounge for the ‘more laid back traveller’

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The first ‘My Lounge’ includes a games room, study area and free Wi-Fi, and aims to attract leisure travellers and the “new generation of business travellers”.


Features, Security & Facilitation // Jul 2014

Improving airport security and immigration pain points with a risk-based approach, automation and more choice

Risk-based approach will help improve airport security

Aéroports de Montréal’s Antoine Rostworowski discusses how Smart Security, automation and a single passenger token can help improve airport security and immigration.

Up in the Air

Features, Passenger Comfort // Jul 2014

Air New Zealand to ‘liberate travellers’ with Skycouch, unique IFE and four-class offer on first ever 787-9 Dreamliner

Air New Zealand’s 787-9 Dreamliner to ‘liberate travellers’

FTE spoke to Air New Zealand’s Carrie Hurihanganui about what passengers can expect onboard the 787-9 Dreamliner, which will include unique IFE and seating products.


Cabin Design // Jul 2014

Airbus announces A330neo with fourth generation IFE, mood lighting and connectivity

Airbus' new A330neo

Airbus has unveiled the A330neo, which will include LED mood lighting in the cabin, along with full connectivity, 3D IFE capabilities and more seats.


Cabin Design // Jul 2014

Boeing 777X draws upon Dreamliner features to improve in-flight experience

New Boeing 777X cabin

The new Boeing 777X – set for delivery in 2020 – will include larger windows, an improved air filtration system and a more customisable cabin architecture.


Cabin Design // Jul 2014

Space Bins to increase storage space and speed up boarding for Alaska Airlines passengers

Boeing’s Space Bins hold 48% more bags

Alaska Airlines will be the first carrier to get Boeing’s Space Bins on its Next-Generation 737 and 737 MAX aircraft, increasing storage space by 48%.


Passenger Connectivity // Jul 2014

China Eastern set for high-speed onboard connectivity trial

China Eastern set for high-speed onboard Wi-Fi trial

China Eastern Airlines will be the first Chinese carrier to offer onboard Wi-Fi, with a trial planned on two of its A330s flying between Hongqiao and Beijing.


Cabin Design // Jul 2014

FTE onboard Norwegian’s inaugural LGW-JFK service – CEO says airline will ‘revolutionise the long-haul travel experience’

FTE onboard Norwegian’s inaugural LGW-JFK service – CEO says airline will ‘revolutionise the long-haul travel experience’

FTE was onboard Norwegian’s first Dreamliner-operated LGW-JFK service, where we spoke to the airline’s CEO about how the carrier will redefine the long-haul passenger experience.

Initiatives

Initiatives, Passenger Services & Wayfinding // Jul 2014

Copenhagen Airport asks travellers to help define the airport of the future

The CPH Ideas portal

Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.

Initiatives // Jun 2014

Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations

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The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.

Features, Initiatives // May 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.

Initiatives // May 2014

United launches self-tagging and self-boarding at Boston Logan Airport

United launches self-tagging and self-boarding at Boston Logan Airport

United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.