Keflavik Airport can now display real-time queuing times at key passenger touch points and optimise resource allocation during busy periods.
The addition of four new carriers to the TSA PreCheck programme brings the total number of participating airlines to 16.
The SITA Passenger IT Trends Survey highlights an upward trend in passenger satisfaction, with self-service adoption also on the rise.
TSA Administrator Peter Neffenger outlines how inspiration from European airports and closer collaboration with US airports will help drive improvements.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
Computed tomography (CT) security screening equipment, an automatic tray return system and a new body scanner machine are being trialled at Changi Airport.
The common-use early check-in counters and lounge enable passengers flying with any of the 23 participating airlines to check-in hours before departure.
The new automatic tray return systems improve the ambience in the security screening area and allow up to four people to load trays at the same time.
The removal of borderless travel within the Schengen Area would require airports to redesign terminals and harm the passenger experience, says ACI EUROPE.
Sicco Santema, Coordinator of the PASSME project, explains why changes to baggage, boarding and passenger devices can help to create an expedited experience.