Abu Dhabi International Airport installs smart passenger flow and queue management tech


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More than 450 sensors have been installed in 19 areas across the two terminals at Abu Dhabi International Airport. 

Abu Dhabi International Airport has implemented smart passenger flow and queue management technologies to help boost efficiency across check-in, security, immigration and baggage-claim in Terminals 1 and 3. The new technologies will dynamically manage airport resources and, in turn, increase capacity and boost passenger satisfaction.

The project included installation of sensors, provision of infrastructure, and integration between the Passenger Flow Management system and different airport and airline operational systems. It entailed the design and implementation of a Desk Planner module that enables the airport to forecast “desk demand” for security and immigration areas.

More than 450 sensors have been installed in 19 areas across the two terminals, enabling real-time monitoring. The system provides queue management efficiency and incident management, as well as allocating resources based on the predictive analytics of passenger flow and volume. An application accessible on mobile, tablet and desktop devices will feed directly to the Airport Management Centre and other digital channels for airport operations’ staff and stakeholders.

Abdul Majeed Al Khoori, acting CEO of Abu Dhabi Airports, said: “This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency. With the implementation of this smart technology, we are enabled to increase operational efficiency by receiving real-time data on passenger flows. The intelligence that the system is delivering has already proven its value by providing actionable information and real time inputs during recent Low Visibility Operations.

“As a regional hub for aviation, Abu Dhabi International Airport is truly embracing a progressive model for the airport of the future. Improving customer service whilst maintaining the highest standards in safety, security and operational efficiency, through innovative solutions is one of our key goals at Abu Dhabi Airports.”

The project was executed as collaboration between Abu Dhabi Airports and Dubai Technology Partners LLC (DTP), jointly with Xovis.

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