Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Global 2017

Redefine your passenger experience and business performance strategies in Vegas

6-8 September 2017 Mandalay Bay Resort, Las Vegas

Headline Partner:

Headline Partner:



Supporting Partner:

FTE global Supporting Partner ACC Airports Consultants Council
Supporting Partner:

FTE global Supporting Partner AAAE
Supporting Partner:

FTE global Supporting Partner Airport Terminal Of The Future
Platinum Sponsors:

FTE global Supporting Partner Rimowa- Electronic Tag
Platinum Sponsors:

FTE global Supporting Partner Rockwell Collins
Platinum Sponsors:

Platinum Sponsors:

Platinum Sponsors:

FTE global Silver Sponsor Gemalto
Silver Sponsors:

FTE global Silver Sponsor Gemalto

Event Theme Announced: “Achieving personalisation for the passenger of tomorrow”

Future Travel Experience Global 2017

FTE Global 2016 took place in Las Vegas, with 613 delegates and 50 exhibitors in attendance. View our highlights video to see what makes the show unique:

Read the FTE Global 2016 round-up View the photo gallery

Future Travel Experience Global is firmly established as the world's leading meeting place where the most progressive airlines, airports, vendors, OEMs, government agencies, destination partners and various other travel industry stakeholders come together to reveal their latest customer experience plans and visions, and collectively define the end-to-end passenger experience of the future.

At the 12th FTE Global show, we are pulling out all the stops to inspire our delegates. In addition to delivering even more insight from industry leaders, technology giants, disruptors, academia and start-ups, we are planning to shake up the show with a greater variety of formats for our education and networking efforts, which will help to keep the event fresh and engaging.

More than 750 travel industry leaders are expected to descend upon Las Vegas for FTE Global 2017, which will include 'On the Ground', 'Up in the Air', 'Terminal Design & Delivery' and the new 'Labs and Start-up Symposium’ conference tracks, as well as an inspiring exhibition. The show will also host the 7th Future Travel Experience Awards ceremony, McCarran International Airport and Technovation Centre tours, industry briefings, and an unforgettable social and networking programme.


Early opening keynote speech preview:

“ANA's endeavour to redefine its business to impact all 7 billion people on Earth.”

The specifics are under embargo, but delegates can expect a dynamic presentation from those behind a truly ground-breaking All Nippon Airways project.


Hyperloop Transportation Technologies CEO keynote:

Dirk Ahlborn, CEO of Hyperloop Transportation Technologies and Founder & CEO of JumpStarter, is confirmed to speak at FTE Global 2017. Hyperloop first gained public attention when entrepreneur Elon Musk published a white paper describing a futuristic mode of transport that would transport people from Los Angeles to San Francisco in around thirty minutes. Musk handed the concept to the public and Hyperloop Transportation Technologies rose to the challenge.

Does your organisation have a transformation story or future vision to tell?

Contact our team with your ideas

Inspirational disruptor keynotes in recent years have included:


Inspirational disruptor keynotes in recent years have included:


Conference Streams

On the Ground

Redefining the passenger experience on the ground – focusing on the latest developments and future trends relating to each of the key travel touch points and technologies.

Up in the Air

Shaping the future onboard passenger experience – exploring the next generation of in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment and in-flight personalisation.

Terminal Design

Following the huge popularity of the first FTE Terminal Design & Delivery Summit in 2016, it returns in 2017 to provide inspirational insight to help those designing the terminals of the future get customer experiences right.

Labs & Start-up Symposium/Showcase

New for 2017


Many airlines and airports have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This stream will bring together the protagonists in this space to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years. We will also get the best ideas from start-ups, and how to work with them, through this new conference stream as well as via our new Awards, and exhibition showcase area, dedicated to them.

More ‘Lab and Start-up Symposium’ Details

New session formats for 2017

At FTE Global 2017, new session formats will complement the in-depth conference sessions and inspirational keynotes that FTE events are renowned for. There will be rooms dedicated to each session format, which will be allocated to the four conference streams at different times during the three-day programme, helping us take education and engagement to a whole new level.

Attendees can expect each stream to feature the following formats:





Sponsors and Exhibitors

Showcasing the air transport industry’s most pioneering vendors

Platinum Sponsors

Platinum Sponsors

Platinum Sponsors

Platinum Sponsors

Platinum Sponsors

Silver Sponsors

What else is happening at FTE Global 2017?

Travel & Accommodation

The Mandalay Bay Resort

6 - 8 September 2017, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2017, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Why attend FTE Global?

Read what others are saying about FTE Global...

“FTE Global gives us a lot of opportunities to explore products and services that we otherwise don’t have time to do. The exhibition has been very good, and the panellists in the conference sessions have been perfect. FTE Global is the reference event for the industry.”

Pedro Casimiro, Ground Product and Ground Processes Manager, Brussels Airlines

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the FTE Collaboration Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“In my position I’m looking at trends and early stage concept development, so for me this event is perfect.”

Jens Andreas Huseby, Senior IT Advisor IT Strategy, Architecture & Innovation, Avinor

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr Joachim Schneider, Vice President Product Management, Lufthansa

“I was very impressed with the quality of the keynote speakers. The conference sessions have been very relevant, with technology and connectivity being pertinent themes.”

Noel Schroder, Strategic Vendor Manager, Business Performance Group, Air New Zealand

“There have been some very interesting insights in the conference sessions about where technology in the industry is heading. The networking opportunities have been excellent, and the social events were very enjoyable.”

Naohiko Yuzawa, Manager Security Products Marketing Electronics Department, All Nippon Airways

“This event makes us think about the future. The speakers have all been excellent and have made us think about things from a different perspective.”

Doug Caines, Vice President Business Development, Customer Service & Operations, North America & Asia Pacific, British Airways

“FTE has had all of the major players here this year – the key industry leaders are here. The topics addressed in the conference sessions have been timely and interesting and I have certainly learned a lot.”

John Craig, Chief Engineer, Cabin & Network Systems, Commercial Airplanes, Boeing

“There are very few events where airlines can get together and talk about what they’re doing. Here at Future Travel Experience, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

“The conference has been very useful. I really enjoyed the Uber presentation – I was impressed with the way they came up with new ways to do things, new solutions, using existing technologies. The JetBlue Technology Ventures presentation was also very clever. The Artificial Intelligence workshop was another highlight – Those workshops are really powerful, especially because we had the right mix of people.”

David Blackwell, Executive General Manager Customer Service, Adelaide Airport

“It’s been very well put together. The topics have been very thought provoking and I’ve really enjoyed it.”

Ben Asmar, Head of Customer Experience & Business Transformation, Virgin Australia

“It’s been very valuable to be here. This industry has been quite isolated, but now the dialogue regarding collaboration is happening and this event is a great platform for it. ”

Heather Martin, Vice President, Design, Smart Design Worldwide

“The engagement was up to a new level. The keynotes, especially the one from Zappos, were really great, highlighting things from outside of our industry. The connections I’ve made here are going to be really valuable.”

Sveinn Akerlie, CIO & Head of WOW labs, WOW air

“It has been an excellent event. You can see that it is really growing. There has been fantastic engagement between airports and airlines here at FTE Global”

Rossen Dimitrov, Senior Vice President Customer Experience, Qatar Airways

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. There have been some very interesting speakers, who have been very forward-thinking with their presentations. It is very good that the event is all about collaboration. I will take some nice concepts home with me.””

Maria Rosario C. Jocson, Assistant Vice President, Center for Customer Management, Marketing Department, Philippine Airlines

Vital Event Information

Future Travel Experience Global 2017 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Future Travel Experience Global 2017
- September 2017
Mandalay Bay Resort, Las Vegas, United States

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