8-10 February 2012, Kuala Lumpur, Pan Pacific KLIA
“Advancing self-service initiatives to improve the passenger experience”.
We are delighted to be returning to Kuala Lumpur for FTE Asia 2012. This will be the second in our series of shows in Asia following the highly successful Check-In Asia 2010, which was also hosted by Malaysia Airports. We rebranded the business unit to reflect our broader focus, which extended beyond solving the queues and frustrations at the check-in area, and onto almost every other touchpoint throughout the travel continuum.
Our Asia show was launched because the global event we first established in North America back in 2006 attracted strong global interest, but the distance for stakeholders in Asia-Pacific countries was too great to make it feasible for many to attend. So we decided to satisfy the undoubted demand to share knowledge and experiences in this important subject area by creating a regional version of the show.
Compared to other parts of the world, self-service take-up in Asia has been relatively slow, but the technology and methods are proven and passengers enjoy taking control of the process.
Through an outstanding conference, exhibition and social programme, Future Travel Experience Asia will provide inspiration on potential future practices, plus detailed case studies on the range of approaches available, and how to successfully implement these technologies and practices so airlines, airports, handlers, cruise operators, government agencies, rail authorities, destination partners and industry providers can make the best possible decisions regarding the evolution of passenger and baggage processing methods, and other offerings relating to improving the overall passenger experience.
