“It was a very informative exhibition showcasing good products of the future. Some of the things we want to focus on are these relevant passenger products.
There were good case studies of innovative practices from other airlines and I found the topics very relevant. It was interesting to see examples of collaboration with immigration services as well.”
Masrini Abdullah, Manager Traffic Operations, Royal Brunei Airlines
“Well managed, good accommodation, punctual running. It was a useful conference experience and the exhibition helped us to understand the products through physically being there.”
Keiichi Ueda, Senior Manager Corporate Planning, Tokyo International Airport Terminal (TIAT)
“There were more important decision-makers and more airlines than 2010, which is important for a company trying to break into the region. Good contacts have been made as well.”
Michael Seidler, Senior Sales manager, PrehKeyTec GmbH
“Great show. There were products and ideas I have never seen before which made this a real eye-opener, and the leading experts made the show very informative.”
Ada Tse, Senior Manager – Communications & Marketing, ACI Asia-Pacific
“Informative and interesting with very relevant attendees and topics.”
Anna Woodward, Airport Customer Strategy Manager, British Airways
“I found FTE Asia 2012 to be of great value when thinking of the linkage between technology and the customer.”
Mark Tyler, Manager – Customer Intel & Analytics, Sydney Airport Corporation Limited
“It was a great conference with access to key players in industry. I am very pleased to have participated.”
Renaud Irminger, Director of SITA Lab
“I would say FTE 2012 was great as there were so many initiatives and innovations. It was very, very useful for airport operators and airlines also. I would recommend this event to airport operators and airlines in order to update and accommodate future travel behaviour.”
Pontas Parlindungan, Ground Service Analyst, PT. Garuda Indonesia
“This was an excellent opportunity to meet senior players from across the aviation sector in Asia and the Middle East. The case studies presented provided very practical insights into how airports and airlines are transforming every stage of the passenger journey. Malaysia Airports did a fantastic job in hosting us and overall, this was time very well spent.”
Rohit Talwar, CEO, Fast Future Research
“The environment is great as we’re all very focused on the subject area. Bringing everyone together allows us to address specific issues and understand how different airports and airlines are thinking and how we can go about solving problems that we face.”
Abhilash Chacko, Head of ICS Commercial, Abu Dhabi Airports Company
Damian Hickey, Regional Vice President, South Asia & India Sales & Relationship Management, SITA
“FTE Asia is a very good opportunity for us to get information from various partners and it has proved to be extremely interesting and useful for us to be here.”
Takeshi Tokunaga, Senior Manager, Passenger Service Planning, All Nippon Airways
“Having an event in Asia helps to keep all of the airports and airlines abreast of what others are doing and there has been a lot of talk about collaboration throughout the week, which I think is very important.”
Steve Lee, CIO & Director Technology, Changi Airport Group
“I think it’s critical to include the Asian market by holding this kind of event in the region. I have to say that the presentations we have seen here have been very sharp and they’re some of the highest quality that I have seen.”
Thomas Jeske, Senior Manager, Operational Management, Station Systems, Deutsche Lufthansa AG
“There’s a lot going on in this region and it’s great to get a view from Asia. For us to be able to hear directly from the Asian carriers and airports and to get a taste of the Asian flavour has been very useful.”
David Kershaw, Director, ARINC Global Product Management
“In Iran we don’t yet have any self-service options in our airports but FTE Asia has given us a good vision for future developments. It’s also provided us with a good opportunity to network and talk to other airports from around Asia.”
Rasool Poostforoushan, Deputy Director General of Airports Facilitation & Equipment, Iran Airports Company
“It’s a huge benefit to have an FTE event in Asia because the challenges here are different to those in North America and elsewhere. For instance, when you speak to airlines here, they predominantly fly internationally where as in the US it’s largely domestic, so they need to deal with things like border control and security at a different level, which is exactly what this event has addressed.”
Todd Grace, Strategy Manager – Airports, Strategic Development, Air New Zealand
“In terms of self-service, people in this part of the world traditionally want to see real people behind the counter but this week we’ve been able to hear airlines, airport authorities and other authorities on the benefits of self-service and how they plan to move forward and this has given me a better insight.”
V. Loganathan, Regional Head, Customer Experience, AirAsia
“Attending FTE Asia has been beneficial in terms of benchmarking so we can compare how we manage our airports and how we can further improve the end-to-end passenger process.”
Azua Kamarudin, Senior Manager, Continuous Improvement Management, Malaysia Airports
“We attended FTE Asia because we had two new products and we’ve received a lot of enquiries and got some strong new leads which we’ll now be following up. The quality has been very high. Personally, I’ve also gained a lot of knowledge from the presentations and I’ve gained a lot of understanding on how the industry works and the trends for the future.”
Connie Yee, Director of Marketing, Iris
“For us, Asia is a new market. We’re well known in Europe and the US but we’re new to Asia and we’re extremely happy with the contacts we have now made at FTE Asia.”
Lars Rosenberger, Business Manager, Airports & Airlines, Kaba
