“It’s the first time that I’ve been to a show in Asia that has brought all of the key travel industry stakeholders together. I’ve been very impressed with both the quality of people here and the quality of presentations in the conference. We had many visitors to our stand to see our new PENTA device, which helps in reducing the number of peripherals in CUSS/at check-in/security check points and gates and also reduce huge INAD fees borne by the airlines and now have many strong leads to follow up”.
Pascal Thomas, International Sales Director, Desko
“The environment is great as we’re all very focused on the subject area. Bringing everyone together allows us to address specific issues and understand how different airports and airlines are thinking and how we can go about solving problems that we face.”
Abhilash Chacko, Head of ICS Commercial, Abu Dhabi Airports Company
“Based on the interaction we’ve had I think it’s very clear that there’s a lot that we can share and a lot that we can learn. There’s a lot of innovation happening in the Asian market that the rest of the world can learn from us and it’s great to have a forum so that we can share that.”
Damian Hickey, Regional Vice President, South Asia & India Sales & Relationship Management, SITA
“Check-In Asia is a very good opportunity for us to get information from various partners and it has proved to be extremely interesting and useful for us to be here.”
Takeshi Tokunaga, Senior Manager, Passenger Service Planning, All Nippon Airways
“Having an event in Asia helps to keep all of the airports and airlines abreast of what others are doing and there has been a lot of talk about collaboration throughout the week, which I think is very important.”
Hee Kwang Lee, CIO & Director Technology, Changi Airport Group
“I think it’s critical to include the Asian market by holding this kind of event in the region. I have to say that the presentations we have seen here have been very sharp and they’re some of the highest quality that I have seen.”
Thomas Jeske, Senior Manager, Operational Management, Station Systems, Deutsche Lufthansa AG
“There’s a lot going on in this region and it’s great to get a view from Asia. For us to be able to hear directly from the Asian carriers and airports and to get a taste of the Asian flavour has been very useful.”
David Kershaw, Director, ARINC Global Product Management
“In Iran we don’t yet have any self-service options in our airports but Check-In Asia has given us a good vision for future developments. It’s also provided us with a good opportunity to network and talk to other airports from around Asia.”
Rasool Poostforoushan, Deputy Director General of Airports Facilitation & Equipment, Iran Airports Company
“It’s a huge benefit to have a Check-In event in Asia because the challenges here are different to those in North America and elsewhere. For instance, when you speak to airlines here, they predominantly fly internationally where as in the US it’s largely domestic so they need to deal with things like border control and security at a different level, which is exactly what this event has addressed.”
Todd Grace, Strategy Manager – Airports, Strategic Development, Air New Zealand
“In terms of self-service, people in this part of the world traditionally want to see real people behind the counter but this week we’ve been able to hear airlines, airport authorities and other authorities on the benefits of self-service and how they plan to move forward and this has given me a better insight.”
V. Loganathan, Regional Head, Customer Experience, AirAsia
“Attending Check-in Asia has been beneficial in terms of benchmarking so we can compare how we manage our airports and how we can further improve the end-to-end passenger process.”
Azua Kamarudin, Senior Manager, Continuous Improvement Management, Malaysia Airports
“We attended Check-In Asia because we had two new products and we’ve received a lot of enquiries and got some strong new leads which we’ll now be following up. The quality has been very high. Personally, I’ve also gained a lot of knowledge from the presentations and I’ve gained a lot of understanding on how the industry works and the trends for the future.”
Connie Yee, Director of Marketing, Iris
“For us, Asia is a new market. We’re well known in Europe and the US but we’re new to Asia and we’re extremely happy with the contacts we have now made at Check-In Asia.”
Lars Rosenberger, Business Manager, Airports & Airlines, Kaba
