Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Advisory Board

Since our launch in 2006, Future Travel Experience (FTE) has become the renowned independent hub, through our online media and international events, where the world’s most progressive airlines, airports, vendors, government agencies, destination partners and various other travel industry stakeholders share their transformation plans and visions, and collectively define the end-to-end passenger experience of the future. We pride ourselves on being independent, future thinking and passenger focused, and we are proud to have created a unique ecosystem in which the most progressive minds from our industry come together to collaboratively solve industry challenges and to be inspired on what they will do next.

We take our role as an industry change catalyst very seriously. To ensure that our events and media meet the specific needs of the air transport industry, as well as the wider travel sector, we have created our first Advisory Board. This Board includes some of the industry’s most pioneering minds and each member will work closely with us over the next 12 months to help guarantee that FTE events continue to provide more value and inspiration than any other show in the marketplace.

Eash Sundaram

Eash Sundaram - Executive Vice President Innovation & Chief Information Officer, JetBlue Airways and Chairman of the Board, JetBlue Technology Ventures

Eash Sundaram serves as JetBlue’s Executive Vice President Innovation & Chief Information Officer, and the Chair of JetBlue Technology Ventures, a wholly owned subsidiary of JetBlue Airways. He is a member of the Executive Leadership Team and responsible for systems and technologies and innovation for the airline. He oversees strategy, vision and implementation of technology solutions that align with the value airline’s business model to offer consistent service and maximise investment.

Rossen Dimitrov

Rossen Dimitrov - Chief Guest Experience Officer

Rossen has more than 20 years of experience in the aviation industry and has worked with multiple global airlines. From 2011-2013 he was Director of Inflight Services at WestJet, before venturing overseas to lead the Customer Experience team at Qatar Airways. He was named to the Future Travel Experience Power List, ranking #4 in 2015 and #3 in 2016. Rossen returned to WestJet in 2017 as Chief Guest Experience Officer. Leading a team of over 4,300 WestJetters, he is responsible for WestJet's Inflight, Catering, Contact Centre, Onboard Product Development and Guest Experience teams. As WestJet expands our international network with the addition of up to 20 Boeing 787-9 Dreamliner aircraft, Rossen will be a key member of the team designing the travel experience for our guests. His extensive experience will also help as our Boeing 737 MAX aircraft, complete with elevated Plus service, take flight.

Max Coppin

Max Coppin - Partner Development Manager, Google

With over a decade’s experience in the industry, Max Coppin coordinates Google’s engagement with a range of Android Partners. Max is currently working with a number of in-flight entertainment providers and other travel partners to bring Android and the Google experience to the end-to-end passenger experience. Max was also a key member of the FTE Onboard Connectivity 2025 Think Tank.

Samuel Ingalls

Samuel Ingalls - Assistant Director of Aviation, Information Systems, McCarran International Airport

Samuel Ingalls has been with the administration at McCarran International Airport for more than two decades, having worked to usher in many innovative systems during that period. In recognition of the success of various McCarran projects, Samuel was named a Computerworld – Smithsonian Laureate for technological innovation in the transportation industry. Samuel plays a leadership role in the industry, with work on behalf of Airports Council International (ACI), the International Air Transport Association (IATA) and Airlines For America (A4A). In that regard, he has served as the elected airport representative of IATA’s Passenger Experience Management Group, having chaired the Common Use Working Group (CUWG), involving more than 100 airlines, airports and vendors from around the world. He is published frequently and speaks around the world on aviation technology.

Steven Greenway

Steven Greenway - Deputy Chief Executive Officer, U-FLY Alliance

Steven Greenway is the Deputy CEO of U-FLY Alliance, the world’s first airline alliance of independent low cost carriers (LCCs). Steven provides extensive experience in commercial strategy, brand development, operational management and start-ups. Prior to joining U-FLY Alliance, Steven was co-founder of Scoot, Singapore Airlines’ long-haul LCC, spearheading its commercial function, joint ventures, and strategic direction in his role as Head of Commercial. An aviation industry veteran, Steven boasts 20 years’ experience.

Simon Lamkin

Simon Lamkin - Chief Information Officer, Brussels Airlines

Simon is a top airline executive with a vast experience in the aviation industry. He joined Brussels Airlines in 2016 after a successful career at easyJet, where he was the Head of IT Operations Systems. During his time at easyJet, he was responsible for many innovations, including the introduction of Windows tablets in the cockpit, “Halo” – an internet-based mobile boarding solution, and a fully automated bag drop solution across many European airports.

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