FTE spoke to Aéroports de Lyon’s Olivier Althuser about how a focus on improving customer service and facilities has contributed to increased satisfaction among passengers. Read full article »
United Airlines is preparing to open the renovated Boarding Area E at San Francisco International Airport T3, offering passengers a variety of amenities. Read full article »
Finavia’s Johanna Metsälä and Sea-Tac Airport’s Tami Kuiken explain how creating a unique airport experience has resulted in an increase in passenger satisfaction.
Virgin Galactic Commercial Director Stephen Attenborough discusses the passenger experience onboard SpaceShipTwo and how the company aims to take long-haul travel above the Earth’s atmosphere. Read full article »
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
Turkish Airlines has opened the new Istanbul Arrivals Lounge at Istanbul Ataturk Airport, providing a dedicated facility for passengers to refresh after their flight. Read full article »
Friends and family can now wish passengers a personalised goodbye, as Brisbane Airport becomes the first in Australia to allow visitors to publicly share SMS messages on its digital LED screens. Read full article »
Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class. Read full article »
Travellers at Scotland’s busiest airport can now check in their bags in just 30 seconds with the launch of its latest state-of-the-art facility, the UK’s first multi-airline bag drop. Read full article »
Melbourne Airport is introducing state-of-the-art self-service technology for its passengers as part of a $1 billion expansion.