Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Abu Dhabi, Dubai, Hamad and King Abdulaziz international airports are all making huge investments with the aim of creating a best-in-class experience.
The Boutique Lounge and Blue Ribbon Club Lounge at Chiang Mai and Suvarnabhumi airports offer a relaxing environment and complimentary Wi-Fi.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Guests can borrow Surface Pro 3 tablets, watch movies, book nap boxes, and enjoy Belgian food and drink in the new ‘The Loft’ at Brussels Airport.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
Ranging from thinkpods and recreation areas, to free city tours and yoga rooms, airports and airlines are helping passengers stay calm and productive in the terminal. Read full article »