New York’s LaGuardia Airport will be completely rebuilt in a $4 billion redevelopment programme designed to improve operations and the passenger experience.
The new family area and kids zone features interactive games, television screens, a climbing area and social seating for families.
The opening of the new passenger screening checkpoint at Austin-Bergstrom International Airport follows the introduction of one-stop customs processing.
Paul Griffiths, CEO of Dubai Airports, discusses Dubai World Central, the Internet of Things, beacons and the importance of the passenger experience.
The switchover to central security at Amsterdam Airport Schiphol is now complete, with a total of five central checkpoints now in operation.
A cinema has opened at Vilnius Airport, where passengers can watch Lithuanian short feature films, documentaries and cartoons while they wait for their flight.
Phase 2 of London Stansted Airport’s £80 million investment is now complete, bringing about a number of improvements to the passenger experience.
Abu Dhabi Airports has installed new walkways and security scanners, and simplified the transfer process as part of its Capacity Enhancement Programme (CEP).
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
Virgin Atlantic, Ryanair, Heathrow, Airbus, SAS, United Airlines, Istanbul New Airport, Thomson Airways and more share passenger experience plans.