Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
Melbourne Airport and Qantas have signed an agreement to take part in a Smart Security pilot, which will take place in 2015.
Aéroports de Montréal’s Antoine Rostworowski discusses how Smart Security, automation and a single passenger token can help improve airport security and immigration.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.
Air Canada passengers can now make use of the PreCheck expedited security screening programme – the first time the initiative has been extended to include an international carrier.
The TSA has opened a dedicated PreCheck enrolment centre at Dallas/Fort Worth Airport, making it easier for travellers to register for expedited security screening.
ACI and IATA have signed a Memorandum of Understanding to jointly develop Smart Security, which will be tested at Amsterdam Airport Schiphol and London Heathrow. Read full article »