Sunday 25th June 19.00 – 22.00
Traditional Irish Pub Icebreaker
Live Traditional Irish Music. Drink, Food & Craic.
Monday 26th June - Day 1
Exclusive FTE Think Tank
How can you improve customer experience and ancillary revenues at every stage of the journey? Visions, challenges and recommendations.
After the success of the Airports 2025, Onboard 2025, DXB T1 Redesign and Onboard Connectivity 2025 think tank projects, FTE is now bringing together a think tank of leading industry figures committed to change, tasked with developing and delivering a presentation to set the scene for the rest of the event. This unique Think Tank team will explore and define how customer experience and ancillary revenue opportunities can be enhanced across all phases of travel: Booking, Pre-travel, Airport, In-flight, Arrival, Post-travel.
The disruptor keynote – the future of travel according to Airbnb
Second Working Session
Covering: Artificial intelligence, robotics, machine learning, virtual and augmented reality, big data, digitalisation and more.
A 10-15 minute presentation from each speaker before moving onto an intensive panel discussion.
In 2015 Emirates launched a transformation initiative to explore big data, predictive analytics, artificial intelligence, machine learning and robotics. What have been the findings of these efforts, and which areas will it invest in to realise its vision of becoming a leading customer-centric, technology-enabled travel experience enterprise?
AirAsia is working to quickly become a “digital airline” and expects these efforts to increase ancillary revenues by over 20%. Is this improvement really possible and how will it be achieved?
How big a role is technology playing in Dublin Airport’s efforts to innovate and drive collaboration with its stakeholders?
Session sponsored by:
The future of travel and ancillary according to Ryanair – from Labs to free flights
Having previously revolutionised the air transport industry with a new era of airline ancillary practices and self-service passenger processing, Ryanair CEO Michael O’Leary will deliver a keynote address to give his candid views on the future of our industry.
What will be the “next-generation travel experiences”?
In late 2016, IAG launched global accelerator programme Hangar 51 with the aim of working with start-ups to create “next-generation travel experiences and find solutions to real business challenges through lasting and collaborative partnerships”. In a wide-reaching keynote presentation, Boyle will offer insight into the workings of Hangar 51, as well as other projects that will improve passenger experience, business performance and revenue generation opportunities.
Location: The Guinness Storehouse
FTE Ancillary and FTE Europe delegates will enjoy an unforgettable evening at the Guinness Storehouse, located onsite at the world famous St. James’s Gate Brewery in Dublin. On arrival, guests will move through the Visitor Experience and learn about the four main ingredients, and how they brew the perfect pint of Guinness. Following this, delegates will gather together in the Arrol Suite for the best hospitality, food and drink that Ireland has to offer, as well as the opportunity to enjoy a tuition on pouring the perfect pint! This memorable evening will also host the first Future Travel Experience Ancillary and Future Travel Experience Europe Innovation Awards ceremony.
Learn more about the FTE Europe awards here.
Tuesday 27th June - Day 2
Fourth Working Session
MAG: digital disruption to enhance the customer airport experience and grow revenue
The Brand Airline Retailer Technology Airport (B.A.R.T.A.) initiative on airport-airline retailing – defining a business model for stakeholder collaboration to increase airport retailing revenues, creating bigger profits for all.
The revolutionary B.A.R.T.A. initiative will bring together Budapest Airport, Wizz Air, Heinemann Duty Free, SSP Group, FLIO and L’Oréal Travel Retail (who are all present at Budapest Airport) to create a first-of-its-kind duty free/travel retail business model, with the aim of Budapest becoming a key test site for the B.A.R.T.A. initiative. This groundbreaking cooperation will harness digital technology and form new commercial relationships between all stakeholders to drive passenger spending both at the airport and on-board.
Fifth Working Session
A 10-minute presentation from each speaker before moving onto an intensive panel discussion.
Session will cover topics including:
The future of onboard service and inflight merchandising in the connected era – latest trends and examples
JetBlue has done great things in recent years to enhance almost every aspect of its inflight offer. Where will it go next and how does it plan to use initiatives like a “fully connected in-seat experience” to help drive new ancillary revenue streams?
What lessons have been learnt from XL Airways’ efforts in IFE content streaming and rental of tablets/VR headsets, and does the airline now plan to use its streaming platform to sell destination-related ancillaries or other merchandising propositions onboard?
The business case for an inflight shopping portal – from duty free to destination sales
Sixth Working Session
Each speaker will deliver a five-minute presentation sharing their organisation’s approach to innovation. Following this, the session will move to an intensive panel discussion.
(for all participants)
Customer Experience Leaders’ Discussion
Leadership insights on delivering outstanding customer experiences for digitally empowered consumers from all over the world.
Generating new digital revenue opportunities at every step of the journey
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