Redefining the end-to-end passenger experience | Independent news and events


Conference

Generating new digital revenue opportunities at every step of the journey

26-27 June 2017 RDS, Dublin, Ireland


Headline Partner:



Platinum Sponsor:
cartrawler
Platinum Sponsor:
datalex
Platinum Sponsor:
inmarsat
Platinum Sponsor:
OpenJaw
Platinum Sponsor:
rimowa-electronic-tag
Platinum Sponsor:
samsonite
Platinum Sponsor:
sita

GOLD Sponsor:
 Boxever‎
GOLD Sponsor:
FTE global Supporting Partner Rockwell Collins
GOLD Sponsor:
GOLD Sponsor:

Supporting Sponsor:
Supporting Sponsor:
Supporting Sponsor:
Supporting Sponsor:
Media Sponsor:
Media Sponsor:

CONFERENCE Schedule:

Sunday 25th June 19.00 – 22.00

Traditional Irish Pub Icebreaker
Live Traditional Irish Music. Drink, Food & Craic.

limited places

Sponsored by

Like Where

Monday 26th June - Day 1

PLATINUM SPONSOR
ANCILLARY CONFERENCE ROOM SPONSOR
openJaw platinum sponsor ANCILLARY CONFERENCE<


Speaker Invited

09:30 - 10:30
Registration and Exhibition Opening


Speaker Invited

Monday 26th June 10:30 - 12:00

Opening Keynote Session (for all participants)

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Exclusive FTE Think Tank


How can you improve customer experience and ancillary revenues at every stage of the journey? Visions, challenges and recommendations.

Simon Lamkin
Chief Information Officer
Brussels Airlines
Max Coppin
Partner Development Manager
Google
Chris Annetts
Retail & Service Proposition Director
Heathrow
Eman Barhoumeh
Sr. Director, Product Strategy and Business Development
Expedia
Blair Koch
Chief Technology Officer
Datalex

After the success of the Airports 2025, Onboard 2025, DXB T1 Redesign and Onboard Connectivity 2025 think tank projects, FTE is now bringing together a think tank of leading industry figures committed to change, tasked with developing and delivering a presentation to set the scene for the rest of the event. This unique Think Tank team will explore and define how customer experience and ancillary revenue opportunities can be enhanced across all phases of travel: Booking, Pre-travel, Airport, In-flight, Arrival, Post-travel.

Keynote presentation


The disruptor keynote – the future of travel according to Airbnb

Aisling Hassell
Head of Global Customer Experience
Airbnb
Airlines can attend for FREE!

Free registration deadline: 28th April

Register your place today


Speaker Invited

Monday 26th June 12:00 - 13:30

Lunch on the exhibition floor


Speaker Invited

Monday 26th June 13:30 - 15:00

Inspiration from those going the extra mile to leverage cutting edge technologies to enhance customer experiences and revenue opportunities across the journey

Second Working Session

FTE-Ancillary-2-working-session-extra-mile-1138x300

Covering: Artificial intelligence, robotics, machine learning, virtual and augmented reality, big data, digitalisation and more.

Chairman


Bart Pannecoeck
Head of Travel Business Development (EMEA)
Salesforce

Format


A 10-15 minute presentation from each speaker before moving onto an intensive panel discussion.

Presenters


In 2015 Emirates launched a transformation initiative to explore big data, predictive analytics, artificial intelligence, machine learning and robotics. What have been the findings of these efforts, and which areas will it invest in to realise its vision of becoming a leading customer-centric, technology-enabled travel experience enterprise?

Christoph Mueller
Chief Digital and Innovation Officer
Emirates

AirAsia is working to quickly become a “digital airline” and expects these efforts to increase ancillary revenues by over 20%. Is this improvement really possible and how will it be achieved?

Nikunj Shanti
Chief Data & Digital Officer
AirAsia

How big a role is technology playing in Dublin Airport’s efforts to innovate and drive collaboration with its stakeholders?

Vincent Harrison
Managing Director
Dublin Airport
Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today


Speaker Invited

15:00 - 15:45
Coffee break


Speaker Invited

Monday 26th June 15:45 - 17:15

End of Day Keynote Session (for all participants)

Session sponsored by:

Chairman


Bobby-Healy-CarTrawler
Bobby Healy
Chief Technology Officer
CarTrawler

Keynote Presentation


The future of travel and ancillary according to Ryanair – from Labs to free flights

Michael O’Leary
CEO
Ryanair

Having previously revolutionised the air transport industry with a new era of airline ancillary practices and self-service passenger processing, Ryanair CEO Michael O’Leary will deliver a keynote address to give his candid views on the future of our industry.

Keynote Presentation


What will be the “next-generation travel experiences”?

Robert Boyle
Director of Strategy
International Airlines Group (IAG)

In late 2016, IAG launched global accelerator programme Hangar 51 with the aim of working with start-ups to create “next-generation travel experiences and find solutions to real business challenges through lasting and collaborative partnerships”. In a wide-reaching keynote presentation, Boyle will offer insight into the workings of Hangar 51, as well as other projects that will improve passenger experience, business performance and revenue generation opportunities.

Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today


Speaker Invited

Monday 26th June 19:30 - 22:30

Networking Party & Awards Ceremony

Location: The Guinness Storehouse

guinness-storehouse

Sponsored by:

cartrawler


FTE Ancillary and FTE Europe delegates will enjoy an unforgettable evening at the Guinness Storehouse, located onsite at the world famous St. James’s Gate Brewery in Dublin. On arrival, guests will move through the Visitor Experience and learn about the four main ingredients, and how they brew the perfect pint of Guinness. Following this, delegates will gather together in the Arrol Suite for the best hospitality, food and drink that Ireland has to offer, as well as the opportunity to enjoy a tuition on pouring the perfect pint! This memorable evening will also host the first Future Travel Experience Ancillary and Future Travel Experience Europe Innovation Awards ceremony.

Learn more about the FTE Europe awards here.


FTE ANCILLARY WILL BE CO-LOCATED WITH FTE EUROPE

FTE EUROPE CONFERENCE AGENDAS TO BE LAUNCHED VERY SOON

Find out more    

Tuesday 27th June - Day 2


Speaker Invited

Tuesday 27th June 09:00 - 10:30

How can we enhance customer experiences and revenue opportunities during the airport phase of travel?

Fourth Working Session

Chair


Charlotte Turner
Managing Editor
The Travel Retail Business

Presenter


MAG: digital disruption to enhance the customer airport experience and grow revenue

Baron Frankal
Director of Group Strategy
Manchester Airports Group

Exclusive launch

 


The Brand Airline Retailer Technology Airport (B.A.R.T.A.) initiative on airport-airline retailing – defining a business model for stakeholder collaboration to increase airport retailing revenues, creating bigger profits for all.

The revolutionary B.A.R.T.A. initiative will bring together Budapest Airport, Wizz Air, Heinemann Duty Free, SSP Group, FLIO and L’Oréal Travel Retail (who are all present at Budapest Airport) to create a first-of-its-kind duty free/travel retail business model, with the aim of Budapest becoming a key test site for the B.A.R.T.A. initiative. This groundbreaking cooperation will harness digital technology and form new commercial relationships between all stakeholders to drive passenger spending both at the airport and on-board.

Kam Jandu
Chief Commercial Officer
Budapest Airport
Davit Mamulaishvili
Head of Revenue Development
Wizz Air
Nick Inkster
CEO Western Europe, Middle East, Asia Pacific and Nordics
SSP Group
Stephan Uhrenbacher
CEO
FLIO
Baptiste Beau
Strategic Business Development Director
L’Oréal Travel Retail
Senior Executive
 
Heinemann Duty Free
Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today


Speaker Invited

10:30 - 11:30
Coffee break


Speaker Invited

Tuesday 27th June 11:30 - 13:00

How can we enhance customer experiences and revenue opportunities during the inflight phase of travel?

Fifth Working Session

Format


A 10-minute presentation from each speaker before moving onto an intensive panel discussion.

Session will cover topics including:

  • Seatback self-service
  • Onboard concierges
  • Commercial partnerships
  • Wearable-based sales & service
  • Bespoke, personalised offers

Chairman’s presentation


The future of onboard service and inflight merchandising in the connected era – latest trends and examples

Raymond Kollau
Founder
Airline Trends

Presenters


JetBlue has done great things in recent years to enhance almost every aspect of its inflight offer. Where will it go next and how does it plan to use initiatives like a “fully connected in-seat experience” to help drive new ancillary revenue streams?

Mike Stromer
Vice President - Tech Products
JetBlue Airways

What lessons have been learnt from XL Airways’ efforts in IFE content streaming and rental of tablets/VR headsets, and does the airline now plan to use its streaming platform to sell destination-related ancillaries or other merchandising propositions onboard? 

Vincent Tomasoni
Head of Product & Ancillaries Revenues
XL Airways France
Mathieu Guillot
Customer Marketing Manager
XL Airways France

The business case for an inflight shopping portal – from duty free to destination sales

Andrea Pernkopf
New Product and Marketing Director
Lufthansa Group
Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today


Speaker Invited

Tuesday 27th June 13:00 - 14:15

Lunch on the exhibition floor


Speaker Invited

Tuesday 27th June 14:15 - 15:45

The secrets of innovation - inspiration from inside and outside of the industry

Sixth Working Session

Format


Each speaker will deliver a five-minute presentation sharing their organisation’s approach to innovation. Following this, the session will move to an intensive panel discussion.

Chairman


Colin-Lewis-OpenJaw
Colin Lewis
CMO
OpenJaw

Panellists:


John Hurley
Chief Technology Officer
Ryanair
Jo Hickson
Head of Innovation
TUI UK&I
Cathal Corcoran
Chief Information Officer (CIO)
Gatwick Airport
Kristin Thayer
Global Travel Partnerships
Uber
Max Coppin
Partner Development Manager
Google
Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today


Speaker Invited

15:45 - 16:15
Coffee break


Speaker Invited

Tuesday 27th June 16:15 - 17:00

Closing Keynote Session and Event Wrap-up

(for all participants)

Customer Experience Leaders’ Discussion


Leadership insights on delivering outstanding customer experiences for digitally empowered consumers from all over the world.

Chairman


Ryan Ghee
Editor
Future Travel Experience

Panellists


Stephen Kavanagh
CEO
Aer Lingus
Niall MacCarthy
Managing Director
Cork Airport
Joe Leader
CEO
Airline Passenger Experience Association (APEX)
Pat Byrne
Executive Chairman
CityJet
Airlines can attend for FREE!

Free registration deadline: Friday 28th April

Register your place today

Tuesday 27th June 17:00
Conference close

Why Dublin?


As well as being home to forward thinking air transport industry organisations likes Ryanair, Aer Lingus and daa, Dublin is an incubator for start-ups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Please visit our exclusive mini-site here to be inspired on what you might do outside of show hours.

Vital Event Information

Generating new digital revenue opportunities at every step of the journey

Event
Future Travel Experience Ancillary 2017
Date
- June 2017
Location
RDS, Dublin, Ireland

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