FTE Ancillary & Retailing 11-13 June 2024, Dublin

Conference

Headline Partner
Headline Partner

Hear from the most inspirational speakers from inside and outside of the industry

The FTE Ancillary & Retailing conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking. We will do all this through our overarching event theme for 2024 of “Customer-Centric Innovation” which will permeate through every aspect of the show.

FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to our Business Model Transformation Think Tank in 2021, but optimising commercial performance has never been more important and the time is right to bring the world’s airlines, airports, OTAs and their partners together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means, and innovative new approaches at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.

View the FTE EMEA Conference Agenda

EMEA-conference-2019
EMEA-conference-2019
EMEA-conference-2019
EMEA-conference-2019

Through our theme “Tomorrow’s customer” we will deep dive on the needs of travellers going forward and how the sector should adapt to that and leverage technologies like AI, blockchain and the metaverse to take commercial performance to the next level. We need to provide more choice to passengers at every step of the journey, which requires more joined-up thinking from all travel stakeholders, and this show will provide the perfect open platform for those discussions to take place under one roof between airlines, airports, OTA’s, operators, brands and business partners from retail, food & beverage, travel services, media and many more.

Significant disruption in travel is underway, and our conferences will provide critical insights and learnings to our attendees on future trends and successful transformation strategies to help you be ready for tomorrow's world, and customer.

Carefully Curated Content & Unique Formats

FTE conferences deliver a memorable learning experience by providing insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also focus in on dedicated topics for specific areas of interest. Our conference sessions utilise diverse formats, ranging from case studies and panel sessions to co-creation roundtables and elevator pitches. Most importantly the content is shaped carefully by the FTE Ancillary & Retailing advisory board, and our Content Director – Eric Leopold - who are perfectly placed to ensure the topics we cover are the most pertinent to the audience that represents their peers.

The agenda for FTE Ancillary & Retailing Conference 2024 is currently being developed, but to give you an idea of the overall quality and areas of focus, please review the FTE Ancillary & Retailing Conference agenda from our 2023 event
Thursday May 11th 09:30 - 10:15

Pre-event exclusive inspirational webinar for FTE Dublin attendees

PRE-EVENT WEBINAR
Baggage innovation group meeting

Jamie is the Irish Growth Lead for Stripe, a financial infrastructure platform. He helps companies of all sizes use Stripe to launch new business models, enter new markets, and accelerate their growth. Jamie is a former Ireland rugby captain and start-up investor and mentor. He holds an MBA and a degree in Medical Engineering.




FTE Ancillary & Retailing Conference Agenda 2023

Tuesday 23rd May 2023

Tuesday 23rd May 13:00 - 17:00

FTE Digital, Innovation & Startup Hub Live (open to Corporate Partners only)

The members-only FTE Digital, Innovation & Startup Hub Live event will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here.

Tuesday 23rd May 14:00 - 16:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Dublin Airport welcomes members to this face-to-face gathering, and to learn from one another and collaborate on game-changing proof of concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

Tuesday 23rd May 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Odeon.

NOW FULLY BOOKED

 

Tuesday 23rd May 18:00 - 20:30

The FTE Dublin Ice Breaker – The Odeon

The Odeon provides the perfect backdrop for us to kick off the show. Originally, the Harcourt Street Railway Terminus, designed by George Wilkinson, it opened in 1850 operating as Dublin City centres main station until the line’s closure in 1959. This lovingly restored building has fast become the hot spot venue for evening drinks in the capital. We invite delegates to join us for the very best of Ireland’s famous drinks, food, and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.

Wednesday 24th May 2023

Wednesday 24th May 08:00 - 09:00

Airline Breakfast Workshop

Wednesday 24th May 09:00 - 09:30

Opening Keynote for all participants

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader

CEO

APEX/IFSA

Opening Keynote Interview:
Sir Tim Clark

President

Emirates

Sir Tim Clark Keynote speaker image

An exclusive interview with the President of Emirates on his legacy and his future vision for the group, and the industry at large.

Wednesday 24th May 09:30 - 10:30

What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?

Welcome Address:
Eric Leopold

Founder

Threedot

Moderator’s Presentation:

What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?

Rohit Talwar

CEO

Fast Future

New Airline Perspective:

What will NEOM Airlines in Saudi Arabia do to deliver real innovation – pioneering ideas and exceeding boundaries in a world inspired by imagination?

Klaus Goersch

CEO

NEOM Airlines

Session Sponsored by:

10:30 - 11:30

Coffee and networking in the exhibition hall

Wednesday 24th May 11:30 - 12:40

What will tomorrow’s customer expect from the travel retail eco-system, and how do we evolve our approaches to ensure we deliver for them whilst creating better efficiencies and margins?

OPTION 2

Format:

The moderator will set the scene and then each speaker will talk for 5-10 minutes on what they believe tomorrow’s passengers will be looking for from the travel retail eco-system and how they are evolving their own approaches. After everyone has voiced their opinion, the panel will share their ideas for the future on how the travel retail eco-system should evolve in what they deliver, and how we must collaborate better to achieve that with new approaches.

Moderator:
Peter Mohn

Owner & CEO

m1nd-set

Panellists:
Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Martin Jones

CEO

CAVU

James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Benjamin Ritschel

Vice President Digital Strategy & Core Services

Fraport

More speakers to be announced

Wednesday 24th May 11:31 - 13:00

Special Presentation: Adopting a customer-centric mindset to unlock value in a fragmented market.

OPTION 2 continued

Martin Jones

CEO

CAVU

The process of booking travel can often be a challenging experience, with a fragmented journey that can lead to missed opportunities for airports and airlines to provide personalised solutions to their customers.

Join CAVU CEO, Martin Jones who will explore how optimising and centralising the booking journey through a deeper understanding of passengers and their needs can unlock significant value.

Discover how this strategy helped Manchester Airport Group, which operates Manchester, East Midlands, and Stansted Airports, to increase revenue and growth, enhance the customer experience, and achieve operational efficiencies.

Wednesday 24th May 11:32 - 11:50

Special Presentation: LATAM’s ancillary growth story fuelled by customer centricity and technology excellence

OPTION 1

LATAM’s ancillary growth story fuelled by customer centricity and technology excellence

Ricard Vilà
Ricard Vilà

Chief Digital Officer

LATAM Airlines

Wednesday 24th May 11:50 - 12:10

Special Presentation: What’s next for Lufthansa in its digital retailing journey?

OPTION 1 continued

Join us for an exciting keynote where you’ll discover how Lufthansa Group is leading the way in modern airline retailing. Say goodbye to outdated processes and technologies that have reached their limits and find out how true modern airline retailing will benefit customers and create new opportunities for all players in the value chain. Learn about Lufthansa Group’s commitment to the IATA goal of achieving 100% Offer & Order by 2030, and how they’re driving the ONE Order initiative within all their airline brands.

Dr-Jost-Daft
Dr Jost Daft

Head of Order Transformation

Lufthansa Group

Wednesday 24th May 12:10 - 13:00

Navigating the tech landscape and airlines’ journey to becoming fully-fledged digital retailers

Option 1 continued

CONTEXT

If you started an airline today, would you need to support any legacy process, like e-tickets?
How can airlines sell any product they want through any channel? How do we transition away from legacy approaches to retailing? What is the future of the tech stack? All-in-one or best-of-breed? Open or close? Monolithic of modular?

Moderator:
Sinead Finn

Founder

affinnity

Panellists:
Ursula Silling

CEO

Branchspace

Georg Haraldsson

Chief Information Officer

PLAY Airlines

Chris-Phillips
Chris Phillips

Vice President of Global Sales

ATPCO

Dr-Jost-Daft
Dr Jost Daft

Head of Order Transformation

Lufthansa Group

Ricard Vilà
Ricard Vilà

Chief Digital Officer

LATAM Airlines

13:00 - 14:30

Lunch and networking in the exhibition hall

Wednesday 24th May 13:15 - 14:15

Start-up pitch session

Opening Presentation:

How Royal Air Maroc’s Open Innovation Program is giving startups the opportunity to engage with leading players in the aviation industry, and potentially sign commercial contracts with the airline

Mohamed El Mehdi Driouiche
Mohamed El Mehdi Driouiche

Vice President Digital & IT

Royal Air Maroc

Mohamed Amine Briuni
Mohamed Amine Briuni

Head of Digital Strategy & Governance

Royal Air Maroc

Ola Barramou
Ola Barramou

Innovation & Culture Lead

Royal Air Maroc

Fatima Zahra El Mernissi
Fatima Zahra El Mernissi

Digital Strategy Manager

Royal Air Maroc

Startup pitches from:
Pawtrip
SimpleVisa
shabstec

Sponsored By:

Wednesday 24th May 14:30 - 15:30

The FTE EMEA Metaverse, NFT & Crypto Symposium

OPTION 1

Metaverse-FTE-emea-2023

Format: Following a scene-setting case study, our industry experts will discuss their experiences of rolling out metaverse environments and crypto/NFT initiatives for their organisations and share the lessons learned along the way, plus potential use cases for these exciting new technologies.

Moderator:
Rohit Talwar

CEO

Fast Future

Opening Case Study:

How is Lufthansa leveraging the metaverse with VR & XR to champion new product offerings to the world, and what other use cases are there for the metaverse across its business?

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

Bastian Schütz

Product & Business Development

Meta Reality Labs

Camillo Stark

Deputy Managing Director (AR/VR Labs)

MSM.digital

The Future of Retailing:

How Flybondi is revolutionizing the customer experience by providing retail attributes to airline tickets. Flybondi has become the first airline to fully tokenize its inventory. Leveraging the decentralizing attributes of blockchain to enable more customer flexibility, reduce servicing costs and introduce a multiplier effect to its sales and distribution strategy. Every Flybondi ticket is now an NFTicket.

Manuel Jose Alvarez

Data & Business Intelligence

Flybondi

Juan Pablo Lafosse

CEO

TravelX

How is airBaltic implementing new blockchain solutions as for example Planies NFT for the aviation industry to enhance the customer experience?

Arturs Garais

Web3 Project Lead

airBaltic

Wednesday 24th May 14:30 - 15:30

The FTE APEX Lounge Innovation Forum

OPTION 2

Moderator:
Dr. Joe Leader

CEO

APEX/IFSA

Scene Setting Presentation:

Rediscover your passengers through the lens of social data insight – The Beyond Airport Lounge Report

John Moriarty

Founder & CEO

Beyond

Panellists:
Neil Tolefree

Head of Network Development EMEA

Airport Dimensions (Part of Collinson Group)

Güçlü-Batkin
Güçlü Batkin

CEO

TAV Operation Services

María Estela Espinoza
María Estela

Espinoza, Customer Experience Director

LATAM Airlines

( speaker Invited)
15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 24th May 16:30 - 17:30

Day 2 Closing Session

Moderator
Dr. Joe Leader

CEO

APEX/IFSA

PRESENTATION:

What can we expect of tomorrow’s customer, and how can the travel sector embrace new technologies like AR, VR, and AI to better serve their needs?

Russell-Pert
Russell Pert

Director, Head of Industry, Financial Services and Travel

Meta

CONTRIBUTIONS FROM:

daa: Thinking BIG in airports.

Kenny Jacobs

CEO

daa

Keynote interview

Wednesday 24th May 17:30 - 18:45

Networking Reception & FTE and APEX Awards Ceremonies

networking-reception-and-fte-apex-awards-ceremony-images

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side, we are delighted to have revealed the FTE Airline & Airport Digital & Innovation Power Lists EMEA 2023 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy, and six will be Highly Commended, during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition, 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & Retailing Awards 2023, with one in each category being honoured as the best of 2023 at the ceremony.

Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Networking Reception Sponsored By:

Wednesday 24th May 21:00 - 23:00

‘Summer in Dublin’ Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Thursday 25th May 2023

Thursday 25th May 08:30 - 09:00

Registration & Exhibition Opens

The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.

Thursday 25th May 09:00 - 09:30

Opening Keynote

OPTION 1

How is Alaska Airlines using innovation to take itself to the next level?

Charu Jain

Senior Vice President Merchandising & Innovation

Alaska Airlines

Thursday 25th May 09:00 - 09:30

Opening Keynote

Option 2

How will BEOND – the new only all-premium airline worldwide of its kind – deliver an experience like no other and succeed in such a competitive marketplace?

Tero-Taskila
Tero Taskila

CEO

BEOND

Thursday 25th May 09:30 - 10:30

Airline distribution and payment with NDC and beyond

OPTION 1

Context:

The key to retailing is unrestricted and unlimited access to content. What are today’s and tomorrow’s solutions to make travel content accessible? How can airlines sell more than flights? What are the trends on forms of payment?

Moderator:
Glenn Morgan

Partner

Threedot

Panellists:
Stéphane Ormand

VP Distribution

Air France KLM

Roland Jaggi
Roland Jaggi

CCO

Aegean Airlines

Christian Hylander

VP Global Strategy, Travel & Entertainment Industry

Mastercard

Thursday 25th May 09:30 - 10:30

Innovative new approaches to commercial success around the airport experience and more

OPTION 2

Moderator:
Martijn Steur

Managing Director

Kinetic Consultancy

PRESENTERS

The future of retail places and how rapidly changing consumer expectations are shaping this future

Ibrahim Ibrahim

Managing Director

Portland Design

The elements and value of a comprehensive Customer Experience Vision for a successful Commercial Program – Case Study EWR Terminal A

Elisabeth Sailer

Chief Commercial Officer

Munich Airport International

10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 25th May 11:30 - 11:50

Special Segment

OPTION 1

Joe Leader, CEO, APEX/IFSA interviews Shai Weiss, CEO, Virgin Atlantic

SHAI-WEISS-fte-emea-2023-speaker-graphic

Session Sponsored By:

Thursday 25th May 11:50 - 12:45

Revenue Management and Offer Creation with AI

OPTION 1 continued

CONTEXT

How to construct the right offer for customers at time of shopping? How to push messages about ancillary services (bags, meals, etc.) at the right time and for the right people? How to monitor and differentiate from the competition?

Moderator:
Ursula Silling

CEO

Branchspace

Panellists:
Paul Carroll

Chief Revenue & Network Officer

AirAsia

Simon C. Pitt

CCO

PNG Air

Alex-Mans
Alex Mans

Founder & CEO

Flyr

Matt Klein

EVP & Chief Commercial Officer

Spirit Airlines

Andrew Murphy

Chief Business Officer

CarTrawler

Thursday 25th May 11:50 - 12:45

The FTE APEX Commercialising Inflight Symposium – Case Studies & Debate

OPTION 3

The FTE APEX Commercialising Inflight Symposium

Format:

Case studies followed by panel discussion

Moderator:
Dr. Joe Leader

CEO

APEX/IFSA

Presenters:

How is easyJet’s new wireless engagement portal enabling new entertainment and spending opportunities to passengers?

William Kramer

Transformation & Continuous Improvement Lead- Inflight Retail

easyJet

How is Inmarsat empowering its airline customers to drive dynamic new revenue creation inflight through connectivity?

Lucinda Pike

Sales Director Europe

Inmarsat

Additional Panellists:
Georg Haraldsson

Chief Information Officer

PLAY Airlines

Jonas von Kruechten

Head of Strategy and Business Development

AERQ & APEX Board Member

More speakers to be announced

12:45 - 13:45

Lunch break on the exhibition floor

Thursday 25th May 13:45 - 15:00

The FTE APEX Commercialising Inflight Symposium – The Workshop

fte-ema-img-01
Moderated by:
Dr. Joe Leader

CEO

APEX/IFSA

Jonas von Kruechten

Head of Strategy and Business Development

AERQ & APEX Board Member

Job Heimerikx

CEO and Founder

AirFi & APEX Board Member

David Kondo

Head of Airport Customer Experience

Finnair & APEX Board Member

Jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.

A single chair is placed at the front of the space. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderators introduce the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderators summarize the discussion.

15:00 - 15:45

Coffee break in the exhibition hall

Thursday 25th May 15:46 - 16:45

Workshop: How will ChatGPT, and applications like it, help us reimagine air transport?

OPTION 2

Led by:
Rohit Talwar

CEO

Fast Future

Thursday 25th May 15:46 - 16:45

Day of Travel: How do we better commercialise, and remove friction

OPTION 3

What do customers expect and experience in the real world? Deliver the right offer at the right time during the day of travel, at the airport or on board the aircraft. Assuming the travel experience is designed for a smooth delivery, what else can be done to delight travellers? Thinking outside of the box: baggage that travels by itself? Travel restrictions that take care of themselves? Finding an airline seat even when flights are full?

Moderator:
Eric Leopold

Founder

Threedot

Panellists:
Martin White

Director, Ancillary Products

Spirit Airlines

bobby-healy
Bobby Healy

Co-Founder

Meili

Jennifer-Koontz
Jennifer Koontz

Assistant Vice President

European Airport Properties & Relations

Chris Gwilliam

Senior Vice President, Global Business Development

Airport Dimensions 

Randel Darby

CEO and Founder

AirPortr

More speakers to be announced soon.

Thursday 25th May 16:45 - 17:15

Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink

Mesfin Tasew

Group Chief Executive Officer

Ethiopian Airlines

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.

2023 video highlights
2022 video highlights
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“We have had a wonderful experience. This is our first time exhibiting at FTE Dublin. The quality of people that we have met has been superb. It is one of the first events we have been to where there is a real social aspect to it. What FTE puts on outside of the actual conferences and exhibition is really engaging.”

Mike Bathard, Managing Director, beSIM Global

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“We very much enjoy coming to Dublin for FTE EMEA and FTE Ancillary & Retailing. We have had a good event, speaking to exactly the right people. It is everything we hoped for. The social events are of paramount importance. In the exhibition we have serious talks about business and our vision, then the social events really give a different aspect to the event – you are able to converse with people on a different level in a more relaxed atmosphere.”

Jasper Quak, Managing Director, BAGTAG

“I have been very happy being here. We have had a good audience with lots of nice meetings and relevant people. The social aspect of the event has been very nice – the opportunities have been there to meet people, and everyone has been in good spirits. The conference content has been well tailored. Will we attend again? The immediate answer is yes.”

Christian Baillet, CEO, SimpleVisa

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“We are very humbled and proud to have won the FTE EMEA Startup Innovation Award here, which is a great milestone for us. We have met a number of interesting people here and had many good conversations. Our priority has been to meet the many airlines here, which is our channel to market. We have had some good conversations and now our job is to transform those conversations into real business. We’re very pleased to have been here at the event and pleased with the quality of visitors we saw. Another nice element has been to network with our start-up peers. It’s also very good from the perspective of airline and airport contacts – it’s nice to have a broad ecosystem here. We as SimpleVisa would be most pleased to come back to the Future Travel Experience events.”

Christian Baillet, CEO SimpleVisa

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

“FTE Dublin 2023 has been great. We have been able to speak with a lot of existing customers plus prospective ones. I think most importantly, what is very good about FTE is it creates a forum where we can discuss with airlines and other technology vendors the future of real customer experiences. It is very nice to meet people in an unconstrained social environment, connect and forge relationships that will hopefully lead to partnerships in the near future.”

Alex Mans, Founder & CEO, FLYR Labs

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“The experience here at FTE Dublin has been great. We arrived on the first night and had the FTE Ice Breaker – there was great music and lots of people talking to each other, which was very friendly. The conference sessions were very good as well. We have had a lot of people visiting the exhibition booth – everyone is very interested in new technology and I think we will get a lot out of it.”

Brad Stein, VP Global Solutions Consulting, PolyAI

“This is our first FTE event, so it has been such an exciting experience for us. The decision-makers are here at the event – it is nice to have meetings with people who can actually do things. It was very easy to arrange meetings beforehand – the app was super great. People are actually really active in the app, which I found refreshing. There has been a great energy here. It has been very much worth it.”

Lauren Koenig, Chief Marketing Officer, CELITECH

“It has been a great experience for us. It is our first time attending and exhibiting as CAVU here at FTE Dublin. We have had a great time and the networking has been great with some very valuable meetings and hopefully some good conversations to continue from them. We are really pleased with our stand location. We have had some great walk-ups and scheduled meetings – the team have had a very busy few days, so we are very happy.”

Paige Smith, Business Development Manager, CAVU

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

Co-located with FTE EMEA

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