The FTE Europe Innovation Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. The awards ceremony will take place during the Networking Party at the co-located FTE Europe & FTE Ancillary 2018, where the winners of the “Most Innovative Airline” and “Most Innovative Airport” will be announced.
Use of new technology to improve customer experiences
Use of new technology to enhance business performance
Product and service differentiation efforts
Efforts to streamline the travel experience
Pioneering approaches to customer service
Most Innovative Airline 2017 – Lufthansa
Michael Prade, Director Product Management Airport Touchpoints & Lounges, Lufthansa, was presented with the award by Brenda Flinter, Senior Manager, Corporate Communications & Media Relations, SITA and Renaud Irminger, Director, SITA Lab.
Most Innovative Airport 2017 – Amsterdam Airport Schiphol
Suzanne Niedenzu, Senior Manager Commercial & Group IT Services, Schiphol Group, was presented with the award by Renaud Irminger, Director, SITA Lab and Brenda Flinter, Senior Manager, Corporate Communications & Media Relations, SITA.
Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.
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