Redefining the end-to-end passenger experience | Independent news and events

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
A secure download area featuring conference presentations, photos, feedback forms and more will be circulated to delegates shortly.

Baggage Innovation Summit

The Conference will cover areas such as e-tags, baggage tracking, touchless and biometric bag drop, instant compensation for mishandling, home-based virtual bag drop, new approaches to loading and unloading luggage from the aircraft, and door-to-door baggage delivery services.

Headline Partner:

Platinum Sponsor:
Platinum Sponsor:
Platinum Sponsor:
Platinum Sponsor:
Platinum Sponsor:
Platinum Sponsor:
Platinum Sponsor:

GOLD Sponsor:
GOLD Sponsor:
FTE global Supporting Partner Rockwell Collins
GOLD Sponsor:
Bronze Sponsor:

Supporting Partner:
Supporting Partner:
Supporting Partner:
Supporting Partner:
Media Partner:
Media Partner:

Sunday 25th June 19.00 – 22.00

Traditional Irish Pub Icebreaker
Live Traditional Irish Music. Drink & Craic.

View the photos

Sponsored by

Like Where

Monday 26th June - Day 1

Monday 26th June 08.00 - 09.15

Travel Massive Dublin Breakfast Meeting – RDS Dublin Merrion Room

Focusing on “Travel merchandising and evolving consumer behaviour” with contributions from Datalex, Unravel, Boxever & CJ Ignition.

rimowa-electronic-tag platinum sponsor baggage innovation summit

09:30 - 10:30
Registration and Exhibition Opening
Monday 26th June 10:30 - 12:00

Opening Keynote Session

Conference chairman’s introduction

Preparing for Resolution 753 and insight into IATA’s End-to-End Baggage Capability, which will “make physically losing a bag all but impossible”

Andrew Price
Head, Global Baggage Operations
International Air Transport Association (IATA)

The airport perspective

Heathrow’s future baggage vision

Christine Druce
Head of Baggage Strategy


American Airlines’ future baggage vision

Mark Matthews
Director Customer Planning Operations
American Airlines

12:00 - 13:30
Lunch on the exhibition floor
Monday 26th June 12:45 - 13:00

Inspiration from the FTE Seminar Stage on the exhibition floor

"Elevator Pitches"


 Exhibitors have three minutes each to pitch their solutions to attendees.

The FTE Seminar Stage will host a 15-minute session each day, providing inspiration from industry providers through fast moving and exciting sessions. Our valued supplier partners, who are creating many of the concepts that will define tomorrow’s travel experience, will have the opportunity to share new concepts and observations.

Agnes Debains
Co-Founder / Marketing Leader
Jurriaan Van Straaten
Vice President Sales
Shawn Richards
Founder and CEO
Ink Aviation
Jeff Livney
Monday 26th June 13:30 - 15:00

Future approaches to tagging, injecting and tracking baggage through the system

Second Working Session


After a series of brief case study presentations, the session will move to a panel discussion led by the chairman.


Andrew Price
Head, Global Baggage Operations
International Air Transport Association (IATA)

How is Delta using technology, such as RFID and apps, to improve baggage processes, and tracking capabilities?

David Hosford
Manager of Baggage Performance Strategy
Delta Air Lines

Lessons learned from e-tags, touchless bag drop, mobile baggage reports and instant compensation efforts

Dr. Bjoern Becker
Senior Director Product Management Ground & Digital Services

Additional Panellists

Sven Lepschy
Vice President
Rimowa Electronic Tag
Tony Chapman
Senior Director, Product Management and Strategic Programmes, Global Airports
Rockwell Collins
Mark Matthews
Director Customer Planning Operations
American Airlines

Questions to Consider

  • How can we make faster progress on standards to support digital luggage developments?
  • Will this be the year of RFID?
  • How can you create a business case for e-tags and trackers?
  • How can you make a digital luggage experience possible, even at small and regional airports?
  • How can you overcome the challenges related to satisfying Resolution 753?
  • What steps do airports need to take today to prepare for the future of baggage?
  • What role will mobile play in redefining baggage processes?
  • What steps can airlines and airports take to educate passengers about the benefits of the latest baggage developments?
  • What are the alternative new approaches to injecting baggage into the system?
  • How will the bag drop of today differ to the bag drop of the future?

15:00 - 15:45
Coffee break
Monday 26th June 15:45 - 17:15

End of Day Keynote Session (for all participants)

Session sponsored by:


Bobby Healy
Chief Technology Officer

Keynote Presentation

The future of travel and ancillary according to Ryanair – from Labs to free flights

Michael O’Leary

Having previously revolutionised the air transport industry with a new era of airline ancillary practices and self-service passenger processing, Ryanair CEO Michael O’Leary will deliver a keynote address to give his candid views on the future of our industry.

Keynote Presentation

What will be the “next-generation travel experiences”?

Robert Boyle
Director of Strategy
International Airlines Group (IAG)

In late 2016, IAG launched global accelerator programme Hangar 51 with the aim of working with start-ups to create “next-generation travel experiences and find solutions to real business challenges through lasting and collaborative partnerships”. In a wide-reaching keynote presentation, Boyle will offer insight into the workings of Hangar 51, as well as other projects that will improve passenger experience, business performance and revenue generation opportunities.

Monday 26th June 19:30 - 22:30

Networking Party & Awards Ceremony

Location: The Guinness Storehouse


Sponsored by:


FTE Ancillary and FTE Europe delegates will enjoy an unforgettable evening at the Guinness Storehouse, located onsite at the world famous St. James’s Gate Brewery in Dublin. On arrival, guests will move through the Visitor Experience and learn about the four main ingredients, and how they brew the perfect pint of Guinness. Following this, delegates will gather together in the Arrol Suite for the best hospitality, food and drink that Ireland has to offer, as well as the opportunity to enjoy a tuition on pouring the perfect pint! This memorable evening will also host the first Future Travel Experience Ancillary and Future Travel Experience Europe Innovation Awards ceremony.

Learn more about the FTE Europe awards here.

View the photos

Tuesday 27th June - Day 2

rimowa-electronic-tag platinum sponsor baggage innovation summit
Tuesday 27th June 09:00 - 10:30

Baggage Innovation Summit and On the Ground - Joint Co-creation Session

Fourth Working Session

Co-creation group topics:

Check-in – challenges and solutions

Lena Rökaas
Head of Operations
Hjalte Christofferson
Director Consultancy,
Copenhagen Optimization

Co-creation group topics led by PASSME:

The PASSME project is an EU-funded, 36-month project, focused on rethinking the airport experience to optimise process flow, reduce passenger stress and enhance their experience.

Overcoming the challenges of rolling out door-to-door baggage delivery services

Katinka Bergema
Postdoc Researcher in PASSME
TU Delft
Rebecca Price
Post-doctoral Research Fellow
TU Delft
Frithjof Wegener
PhD-Candidate/Researcher Organizational Design & Development
TU Delft
Charlotte Van Eijsden
Manager Operational Support Passenger Services
KLM Royal Dutch Airlines
Jan Van Winsen
Product Strategy Manager Customer Experience
KLM Royal Dutch Airlines

Improving aircraft boarding through fast boarding processes, and new hand luggage approaches.

Led by senior executives from:

Peter Biesslich
Air Transportation Systems Manager
DLR German Aerospace Center
Antonello Nardini
Engineering Technical Director
Optimares s.p.a.
André Castro
Design Manager Aviation
Suzanne Hiemstra-van Mastrigt
Post-doc researcher, Seat Comfort
TU Delft
Monique Limmen
Product Manager


DAA International Workshop – Virtual Terminals

Michael Martin
Senior Vice President – Technical Services
DAA International


Can an airport provide a terminal without actually building one? Can this be achieved within 18-24 months through an offsite virtual facility? Could a virtual terminal handle an additional four to five million departing and arriving passengers?

Workshop schedule

Part 1: Short presentation setting out:

  • The challenge, objective and target outcome
  • A conceptual look at a terminal – what basic purpose does it serve?
  • Set out and question the key systems and processes
  • Set out the businesses dependant on, or built around, these processes

Part 2: Breakout session

Break the attendees into groups, mixing disciplines for alternative thinking, under the following headings:

  • How do we provide our service and fulfil our operational obligations?
  • How do we generate revenue and what would our costs look like?
  • What do we need? Buildings, equipment, vehicles, etc? And how will we procure?

Part 3: Round-up

Drawing the operational/financial/commercial/IT and facilities strands together to conclude what a virtual ‘terminal’ would look like – perhaps even a ‘pop up’ terminal – low on infrastructure and quick to create. Also, we’ll look at the actions required to mitigate or overcome any obstacles to delivery – in particular security and regulation.

Part 4: Output (circulated post workshop)

A brief opportunities and constraints document covering:

  • Overview of how one would operate a virtual ‘terminal’
  • Indicative order of magnitude revenue potential
  • Indicative order of magnitude costs – procure and operate
  • How fast could a ‘terminal’ be established
  • Key changes required to enable this

10:30 - 11:30
Coffee break
Tuesday 27th June 11:30 - 13:00

What if we didn’t have to deal with baggage, and other passenger processes, at the airport at all?

Fifth Working Session

Chair’s presentation

The latest developments from the EU-funded PASSME project – reducing the end-to-end air travel process by 60 minutes and enhancing the passenger experience, predominantly through off-airport innovations

Katinka Bergema
Postdoc Researcher in PASSME
TU Delft

Bringing bag drop to the passenger’s doorstep – lessons learned from the introduction of virtual bag drop in London, and what future opportunities this enables

Paul Mewett
Executive Vice President - Business Development & Global Strategy

Door-to-door: the only luggage innovation where you meet outstanding user experience, faster turnaround, airport efficiency and higher margins.

Sven De Laaf
Shareholder & General Management – Strategic Innovation
Travel Light
Tuesday 27th June 13:00 - 14:15

Lunch on the exhibition floor

Tuesday 27th June 13:45 - 14:00

Inspiration from the FTE Seminar Stage on the exhibition floor

"Just a thought"

Exhibitors have a five-minute platform to share observations and ideas that can drive industry progression – no product pitches allowed.

The FTE Seminar Stage will host a 15-minute session each day, providing inspiration from industry providers through fast moving and exciting sessions. Our valued supplier partners, who are creating many of the concepts that will define tomorrow’s travel experience, will have the opportunity to share new concepts and observations.

Alex Gervash
Founder & CEO
Simon Dempsey
Like Where

3 Principles for a successful Digital Customer Experience

Chris Rourke
CEO of User Vision
User Vision
Tuesday 27th June 14:15 - 15:45

If you can’t remove processes from the terminal, what are the best ways of driving efficient and innovative passenger experiences at the airport?

Sixth Working Session


Daniel Coleman
Future Travel Experience

What is the easyJet vision for the airport of the future, and what role will new technology play in enhancing the passenger experience on the ground?

Marianne Thomson
Customer Experience Manager
Tara Rogers
Ground Operation System Specialist

Managing Dublin Airport growth in US Preclearance  – a story of partnership, self-service and technology.

Gary McLean
Head of Operations
Dublin Airport

SITA Single token and Smart Path – experiences of tomorrow

Peter Ball
Business Development Manager – Baggage

How is Schiphol leveraging technology and innovation to support efficiency, capacity and customer experience efforts?

Suzanne Niedenzu
Sr. Manager Commercial & Group IT Services
Schiphol Amsterdam Airport

15:45 - 16:15
Coffee break
Tuesday 27th June 16:15 - 17:15

Closing Keynote Session and Event Wrap-up

(for all participants)

Customer Experience Leaders’ Discussion

Leadership insights on delivering outstanding customer experiences for digitally empowered consumers from all over the world.


Joe Leader
Airline Passenger Experience Association (APEX)


Stephen Kavanagh
Aer Lingus
Niall MacCarthy
Managing Director
Cork Airport
Tuesday 27th June 17:15
Conference close

Wednesday 28th June - Day 3

rimowa-electronic-tag platinum sponsor baggage innovation summit
Wednesday 28th June 12:30 - 14:00

Dublin Airport Tours


Guided Tours 

Dublin Airport will facilitate guided tours for Future Travel Experience Europe delegates. The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the new 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

(Please note: These tours will take place in an operational airport environment and as a result tour timings may differ slightly to those listed.)

Vital Event Information

Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Future Travel Experience Europe 2018
- June 2018
RDS, Dublin, Ireland

Get the latest FTE Europe news & updates sent to your inbox