Redefining the end-to-end passenger experience | Independent news and events

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
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On the Ground Conference

Europe’s most progressive air transport event of 2017

26-27 June 2017 RDS, Dublin, Ireland

Headline Partner:

Platinum Sponsor:
cartrawler
Platinum Sponsor:
datalex
Platinum Sponsor:
inmarsat
Platinum Sponsor:
OpenJaw
Platinum Sponsor:
rimowa-electronic-tag
Platinum Sponsor:
samsonite
Platinum Sponsor:
sita

GOLD Sponsor:
 Boxever‎
GOLD Sponsor:
FTE global Supporting Partner Rockwell Collins
GOLD Sponsor:
Bronze Sponsor:

Supporting Partner:
Supporting Partner:
Supporting Partner:
Supporting Partner:
Media Partner:
Media Partner:

On the Ground Conference

Sunday 25th June 19.00 – 22.00

Traditional Irish Pub Icebreaker
Live Traditional Irish Music. Drink & Craic.

View the photos

Sponsored by

Like Where

Monday 26th June - Day 1

Monday 26th June 08.00 - 09.15

Travel Massive Dublin Breakfast Meeting – RDS Dublin Merrion Room

Focusing on “Travel merchandising and evolving consumer behaviour” with contributions from Datalex, Unravel, Boxever & CJ Ignition.

dublin-travel-massive-logo

09:30 - 10:30
Registration and Exhibition Opening
Monday 26th June 10:30 - 12:00

Opening Keynote Session (for all participants)

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Exclusive FTE Think Tank


How can you improve customer experience and ancillary revenues at every stage of the journey? Visions, challenges and recommendations.

Max Coppin
Partner Development Manager
Google
Chris Annetts
Retail & Service Proposition Director
Heathrow
Eman Barhoumeh
Sr. Director, Product Strategy and Business Development
Expedia
Blair Koch
Chief Technology Officer
Datalex

After the success of the Airports 2025, Onboard 2025, DXB T1 Redesign and Onboard Connectivity 2025 think tank projects, FTE is now bringing together a think tank of leading industry figures committed to change, tasked with developing and delivering a presentation to set the scene for the rest of the event. This unique Think Tank team will explore and define how customer experience and ancillary revenue opportunities can be enhanced across all phases of travel: Booking, Pre-travel, Airport, In-flight, Arrival, Post-travel.

Keynote presentation


The disruptor keynote – the future of travel according to Airbnb

Aisling Hassell
Head of Global Customer Experience
Airbnb

Alternative Session
from the Baggage Innovation Summit Agenda

Monday 26th June 10:30 - 12:00

Opening Keynote Session






Monday 26th June 12:00 - 13:30

Lunch on the exhibition floor

Monday 26th June 12:45 - 13:00

Inspiration from the FTE Seminar Stage on the exhibition floor

"Elevator Pitches"

elevator-pitch-icon


 Exhibitors have three minutes each to pitch their solutions to attendees.

The FTE Seminar Stage will host a 15-minute session each day, providing inspiration from industry providers through fast moving and exciting sessions. Our valued supplier partners, who are creating many of the concepts that will define tomorrow’s travel experience, will have the opportunity to share new concepts and observations.

Agnes Debains
Co-Founder / Marketing Leader
airfree
Jurriaan Van Straaten
Vice President Sales
AirFi
Shawn Richards
Founder and CEO
Ink Aviation
Jeff Livney
CXO
Grab
Monday 26th June 13:30 - 15:00

Inspiration from those going the extra mile to leverage cutting edge technologies to enhance customer experiences and revenue opportunities across the journey

Second Working Session

FTE-Ancillary-2-working-session-extra-mile-1138x300

Covering: Artificial intelligence, robotics, machine learning, virtual and augmented reality, big data, digitalisation and more.

Chairman


Joe Leader
CEO
Airline Passenger Experience Association (APEX)

Format


A 15 minute presentation from each speaker before moving onto an intensive panel discussion.

Presenters


AirAsia is working to quickly become a “digital airline” and expects these efforts to increase ancillary revenues by over 20%. Is this improvement really possible and how will it be achieved?

Nikunj Shanti
Chief Data & Digital Officer
AirAsia

How big a role is technology playing in Dublin Airport’s efforts to innovate and drive collaboration with its stakeholders?

Vincent Harrison
Managing Director
Dublin Airport

How do airlines adapt in the “age of the customer”, and how central should AI be to those efforts?

Bart Pannecoeck
Head of Travel Business Development (EMEA)
Salesforce
Martine-Van-der-Lee
Martine Van der Lee
Social Media Development
KLM Royal Dutch Airlines

How is Etihad looking to deliver new travel experiences, and will this require new technology platforms, and a change in culture?

Samantha Dickinson
Head of Technology and Innovation - Commercial
Etihad Airways

Alternative Session
from the Baggage Innovation Summit Agenda

Monday 26th June 13:30 - 15:00

Future approaches to tagging, injecting and tracking baggage through the system

Second Working Session







15:00 - 15:45
Coffee break
Monday 26th June 15:45 - 17:15

End of Day Keynote Session (for all participants)

Session sponsored by:

Chairman


bobby-healy
Bobby Healy
Chief Technology Officer
CarTrawler

Keynote Presentation


The future of travel and ancillary according to Ryanair – from Labs to free flights

Michael O’Leary
CEO
Ryanair

Having previously revolutionised the air transport industry with a new era of airline ancillary practices and self-service passenger processing, Ryanair CEO Michael O’Leary will deliver a keynote address to give his candid views on the future of our industry.

Keynote Presentation


What will be the “next-generation travel experiences”?

Robert Boyle
Director of Strategy
International Airlines Group (IAG)

In late 2016, IAG launched global accelerator programme Hangar 51 with the aim of working with start-ups to create “next-generation travel experiences and find solutions to real business challenges through lasting and collaborative partnerships”. In a wide-reaching keynote presentation, Boyle will offer insight into the workings of Hangar 51, as well as other projects that will improve passenger experience, business performance and revenue generation opportunities.

Monday 26th June 19:30 - 22:30

Networking Party & Awards Ceremony

Location: The Guinness Storehouse

guinness-storehouse

Sponsored by:

cartrawler


FTE Ancillary and FTE Europe delegates will enjoy an unforgettable evening at the Guinness Storehouse, located onsite at the world famous St. James’s Gate Brewery in Dublin. On arrival, guests will move through the Visitor Experience and learn about the four main ingredients, and how they brew the perfect pint of Guinness. Following this, delegates will gather together in the Arrol Suite for the best hospitality, food and drink that Ireland has to offer, as well as the opportunity to enjoy a tuition on pouring the perfect pint! This memorable evening will also host the first Future Travel Experience Ancillary and Future Travel Experience Europe Innovation Awards ceremony.

Learn more about the FTE Europe awards here.

View the photos

Tuesday 27th June - Day 2

Tuesday 27th June 09:00 - 10:30

On the Ground/Baggage Innovation Summit Co-creation Session & DAA International Workshop

Fourth Working Session

Format


We want FTE to be an industry change catalyst, and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it. This is why we developed the FTE Co-creation Forum. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

Groups will be led by:






Alternative session choice

Tuesday 27th June 09:00 - 10:30

Innovation Labs & Digital Transformation Round Table, plus Co-creation session

Airlines and airports are now realising that the travel market is too competitive for them to afford the luxury of not paying attention to technology and how this is is driving customer experience. As a consequence, many are now investing in creating Innovation Labs or working with startup incubators and accelerators in order to tap into the startup mentality. But how well has this worked in making their own companies more innovative and what are some of the successes and learnings to take forward? 

This roundtable discussion will bring together the drivers behind the innovation initiatives of some of the biggest players in the airline and airport space to share  their experiences and views on how to build innovation initiatives for the future

Round Table Facilitator


Kristy-Hart
Kristy Hart
Co-founder
Hack Horizon
Kostadin Kolev
Co-Founder
Hack Horizon

Round Table Panellists


Sveinn Akerlie
CIO, Head of WOW labs
WOW Air
Chris Annetts
Retail & Service Proposition Director
Heathrow
Jack Loop
Director
LocusLabs
Renaud Irminger
Director, SITA Lab
SITA

10:30 - 11:30
Coffee break
Tuesday 27th June 11:30 - 13:00

What if we didn’t have to deal with baggage, and other passenger processes, at the airport at all?

Fifth Working Session

Chair’s presentation


The latest developments from the EU-funded PASSME project – reducing the end-to-end air travel process by 60 minutes and enhancing the passenger experience, predominantly through off-airport innovations

Katinka Bergema
Postdoc Researcher in PASSME
TU Delft

Bringing bag drop to the passenger’s doorstep – lessons learned from the introduction of virtual bag drop in London, and what future opportunities this enables

Paul Mewett
Executive Vice President - Business Development & Global Strategy
AirPortr

Door-to-door: the only luggage innovation where you meet outstanding user experience, faster turnaround, airport efficiency and higher margins.

Sven De Laaf
Shareholder & General Management – Strategic Innovation
Travel Light
Tuesday 27th June 13:00 - 14:15

Lunch on the exhibition floor

Tuesday 27th June 13:45 - 14:00

Inspiration from the FTE Seminar Stage on the exhibition floor

"Just a thought"


Exhibitors have a five-minute platform to share observations and ideas that can drive industry progression – no product pitches allowed.

The FTE Seminar Stage will host a 15-minute session each day, providing inspiration from industry providers through fast moving and exciting sessions. Our valued supplier partners, who are creating many of the concepts that will define tomorrow’s travel experience, will have the opportunity to share new concepts and observations.

Alex Gervash
Founder & CEO
SkyGuru
Simon Dempsey
CEO
Like Where

3 Principles for a successful Digital Customer Experience

chris-rourke
Chris Rourke
CEO of User Vision
User Vision
Tuesday 27th June 14:15 - 15:45

If you can’t remove processes from the terminal, what are the best ways of driving efficient and innovative passenger experiences at the airport?

Sixth Working Session

Chairman


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

What is the easyJet vision for the airport of the future, and what role will new technology play in enhancing the passenger experience on the ground?

marianne-thomson
Marianne Thomson
Customer Experience Manager
easyJet
tara-rogers-easyjet-150x150
Tara Rogers
Ground Operation System Specialist
easyJet

Managing Dublin Airport growth in US Preclearance  – a story of partnership, self-service and technology.

Gary-McLean
Gary McLean
Head of Operations
Dublin Airport

SITA Single token and Smart Path – experiences of tomorrow

Peter-Ball
Peter Ball
Business Development Manager – Baggage
SITA

How is Schiphol leveraging technology and innovation to support efficiency, capacity and customer experience efforts?

Suzanne Niedenzu
Sr. Manager Commercial & Group IT Services
Schiphol Amsterdam Airport

15:45 - 16:15
Coffee break
Tuesday 27th June 16:15 - 17:15

Closing Keynote Session and Event Wrap-up

(for all participants)

Customer Experience Leaders’ Discussion


Leadership insights on delivering outstanding customer experiences for digitally empowered consumers from all over the world.

Chairman


Joe Leader
CEO
Airline Passenger Experience Association (APEX)

Panellists


Stephen Kavanagh
CEO
Aer Lingus
Niall MacCarthy
Managing Director
Cork Airport
Tuesday 27th June 17:15
Conference close

Wednesday 28th June - Day 3

Wednesday 28th June 12:30 - 14:00

Dublin Airport Tours

dublin-airport-tours

Guided Tours 
dublin-airport


Dublin Airport will facilitate guided tours for Future Travel Experience Europe delegates. The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the new 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

(Please note: These tours will take place in an operational airport environment and as a result tour timings may differ slightly to those listed.)

Why Dublin?


As well as being home to forward thinking air transport industry organisations likes Ryanair, Aer Lingus and daa, Dublin is an incubator for start-ups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Please visit our exclusive mini-site here to be inspired on what you might do outside of show hours.

Vital Event Information

Future Travel Experience Europe 2017 is a unique, boutique show and Europe’s only end-to-end passenger experience event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Event
Future Travel Experience Europe 2017
Date
- June 2017
Location
RDS, Dublin, Ireland

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