Sunday 25th June 19.00 – 22.00
Traditional Irish Pub Icebreaker
Live Traditional Irish Music. Drink & Craic.
Monday 26th June - Day 1
Monday 26th June 08.00 - 09.15
Travel Massive Dublin Breakfast Meeting – RDS Dublin Merrion Room
Focusing on “Travel merchandising and evolving consumer behaviour” with contributions from Datalex, Unravel, Boxever & CJ Ignition.
Open to FTE delegates only. Click here to register for free
Exclusive FTE Think Tank
How can you improve customer experience and ancillary revenues at every stage of the journey? Visions, challenges and recommendations.
After the success of the Airports 2025, Onboard 2025, DXB T1 Redesign and Onboard Connectivity 2025 think tank projects, FTE is now bringing together a think tank of leading industry figures committed to change, tasked with developing and delivering a presentation to set the scene for the rest of the event. This unique Think Tank team will explore and define how customer experience and ancillary revenue opportunities can be enhanced across all phases of travel: Booking, Pre-travel, Airport, In-flight, Arrival, Post-travel.
The disruptor keynote – the future of travel according to Airbnb
from the Baggage Innovation Summit Agenda
Conference chairman’s introduction
Preparing for Resolution 753 and insight into IATA’s End-to-End Baggage Capability, which will “make physically losing a bag all but impossible”
The airport perspective
Heathrow’s future baggage vision
THE AIRLINE PERSPECTIVE
American Airlines’ future baggage vision
Second Working Session
Covering: Artificial intelligence, robotics, machine learning, virtual and augmented reality, big data, digitalisation and more.
A 15 minute presentation from each speaker before moving onto an intensive panel discussion.
How is Etihad looking to deliver new travel experiences through advanced technology, and will this require new technology platforms, and a change in culture?
AirAsia is working to quickly become a “digital airline” and expects these efforts to increase ancillary revenues by over 20%. Is this improvement really possible and how will it be achieved?
How big a role is technology playing in Dublin Airport’s efforts to innovate and drive collaboration with its stakeholders?
How do airlines adapt in the “age of the customer”, and how central should AI be to those efforts?
from the Baggage Innovation Summit Agenda
Second Working Session
After a series of brief case study presentations, the session will move to a panel discussion led by the chairman.
How is Delta using technology, such as RFID and apps, to improve baggage processes, and tracking capabilities?
Lessons learned from e-tags, touchless bag drop, mobile baggage reports and instant compensation efforts
Questions to Consider
Session sponsored by:
The future of travel and ancillary according to Ryanair – from Labs to free flights
Having previously revolutionised the air transport industry with a new era of airline ancillary practices and self-service passenger processing, Ryanair CEO Michael O’Leary will deliver a keynote address to give his candid views on the future of our industry.
What will be the “next-generation travel experiences”?
In late 2016, IAG launched global accelerator programme Hangar 51 with the aim of working with start-ups to create “next-generation travel experiences and find solutions to real business challenges through lasting and collaborative partnerships”. In a wide-reaching keynote presentation, Boyle will offer insight into the workings of Hangar 51, as well as other projects that will improve passenger experience, business performance and revenue generation opportunities.
Location: The Guinness Storehouse
FTE Ancillary and FTE Europe delegates will enjoy an unforgettable evening at the Guinness Storehouse, located onsite at the world famous St. James’s Gate Brewery in Dublin. On arrival, guests will move through the Visitor Experience and learn about the four main ingredients, and how they brew the perfect pint of Guinness. Following this, delegates will gather together in the Arrol Suite for the best hospitality, food and drink that Ireland has to offer, as well as the opportunity to enjoy a tuition on pouring the perfect pint! This memorable evening will also host the first Future Travel Experience Ancillary and Future Travel Experience Europe Innovation Awards ceremony.
Learn more about the FTE Europe awards here.
Tuesday 27th June - Day 2
Fourth Working Session
We want FTE to be an industry change catalyst, and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it. This is why we developed the FTE Co-creation Forum. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
Co-creation group topics:
Check-in – challenges and solutions
Co-creation group topics led by PASSME:
Overcoming the challenges of rolling out door-to-door baggage delivery services
Improving aircraft boarding through fast boarding processes, and new hand luggage approaches.
Led by senior executives from:
DAA International Workshop – Virtual Terminals
Can an airport provide a terminal without actually building one? Can this be achieved within 18-24 months through an offsite virtual facility? Could a virtual terminal handle an additional four to five million departing and arriving passengers?
Part 1: Short presentation setting out:
Part 2: Breakout session
Break the attendees into groups, mixing disciplines for alternative thinking, under the following headings:
Part 3: Round-up
Drawing the operational/financial/commercial/IT and facilities strands together to conclude what a virtual ‘terminal’ would look like – perhaps even a ‘pop up’ terminal – low on infrastructure and quick to create. Also, we’ll look at the actions required to mitigate or overcome any obstacles to delivery – in particular security and regulation.
Part 4: Output (circulated post workshop)
A brief opportunities and constraints document covering:
Alternative session choice
Airlines and airports are now realising that the travel market is too competitive for them to afford the luxury of not paying attention to technology and how this is is driving customer experience. As a consequence, many are now investing in creating Innovation Labs or working with startup incubators and accelerators in order to tap into the startup mentality. But how well has this worked in making their own companies more innovative and what are some of the successes and learnings to take forward?
This roundtable discussion will bring together the drivers behind the innovation initiatives of some of the biggest players in the airline and airport space to share their experiences and views on how to build innovation initiatives for the future
More speakers to be announced soon.
Fifth Working Session
The latest developments from the EU-funded PASSME project – reducing the end-to-end air travel process by 60 minutes and enhancing the passenger experience, predominantly through off-airport innovations
Bringing bag drop to the passenger’s doorstep – lessons learned from the introduction of virtual bag drop in London, and what future opportunities this enables
Door-to-door: the only luggage innovation where you meet outstanding user experience, faster turnaround, airport efficiency and higher margins.
Sixth Working Session
What is the easyJet vision for the airport of the future, and what role will new technology play in enhancing the passenger experience on the ground?
Managing Dublin Airport growth in US Preclearance – a story of partnership, self-service and technology.
SITA Single token and Smart Path – experiences of tomorrow
How is Schiphol leveraging technology and innovation to support efficiency, capacity and customer experience efforts?
(for all participants)
Customer Experience Leaders’ Discussion
Leadership insights on delivering outstanding customer experiences for digitally empowered consumers from all over the world.
Wednesday 28th June - Day 3
Dublin Airport will facilitate guided tours for Future Travel Experience Europe delegates. The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the new 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.
(Please note: These tours will take place in an operational airport environment and as a result tour timings may differ slightly to those listed.)
Future Travel Experience Europe 2017 is a unique, boutique show and Europe’s only end-to-end passenger experience event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.
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