Future Travel Experience 2011 has now taken place
Mark your diaries for next year’s events
Future Travel Experience 2012, Westin Bayshore Vancouver, 5-7 September 2012
Future Travel Experience Asia, Pan Pacific Hotel, Kuala Lumpur, 8-10 February 2012 - find out more here.
Further information on next year’s event will be updated in the coming months, but for those of you unfamiliar with the show please review what happened across the 2011 event through this website so you can get a good feel for the quality and focus of our approach, which we aim to improve upon even further in 2012.
The best way to keep up to date with all the latest conference developments as well as the latest news on enhancing the passenger experience is to subscribe to our newsletter.
Theme announced – “Innovation to enhance the passenger experience on the ground”
“…I am certainly looking forward to the Future Travel Experience event in Vancouver…”
Jared Miller, Managing Director – Self-Service & Emerging Technology
Future Travel Experience 2011 will provide a unique forum for travel industry stakeholders to learn how passenger and baggage processing practices will evolve in the long-term and what impact this will have on systems, facilities and business strategies. In order for the passenger experience to be improved it is clear that as an industry, and individually, we must innovate with new practices and ideas.
Through our theme we will champion the latest thinking and concepts that truly have the passenger experience in mind, and also debate the progressive initiatives that will need buy-in from the industry as a whole if they are to gain the traction they need.
Conference Programme
- Quick links:
- Wed 7 Sep
- Thur 8 Sep
- Fri 9 Sep
Wednesday 7 September
CUPPS & Self-Boarding Workshops – are they right for your business?
Future Travel Experience 2011 will be complemented by two workshops exploring the viability of CUPPS (Common Use Passenger Processing Systems) and self-boarding, where specialists and guest speakers will lead in-depth technical sessions in an interactive environment. The sessions will examine the benefits and any other issues associated with the two initiatives to highlight whether they could be of benefit to your business.
Questions to consider:
- How does self-boarding benefit the airline, the airport and the passenger?
- Who should bear the cost of implementing self-boarding? The airline, the airport, or both?
- What related security issues need to be addressed?
- Can self-boarding be further improved by the integration of new technology (mobile boarding pass, NFC etc)?
- Is this something that is hindering the adoption of self-boarding (for instance, are airports and airlines fearful that self-boarding gates which utilise 2D boarding passes might soon be replaced by next-generation NFC gates, therefore resulting in further costs)?
- Does self-boarding actually add value to the passenger experience or is it simply a way for the airport/airline to move queues elsewhere in order to free up/cut back on resources?
Self-boarding: The future of the boarding process or an unnecessary novelty?
While self-boarding has been successfully introduced in certain locations over the last decade, widespread adoption has yet to materialize. Lufthansa is a pioneer of the self-boarding concept, while Japan Airlines (JAL) initially introduced the 'Touch & Go' boarding system back in 2005. Incheon International Airport Corporation (IIAC) has also recently implemented biometric-based self-boarding gates. So, if the likes of Lufthansa, JAL and IIAC have already proved the viability of self-boarding, why hasn't it been embraced by more airports and airlines?
Speakers
The JAL case study: Exploring the implementation and performance of automated gates at Japan's airports
Hideyuki Isomura
Manager Strategy and Planning, Passenger Systems, Japan Airlines
The supplier perspective – sharing opinion from installations and experiences working with airlines and airports on self-boarding
Bart van der Steen
Business Development Manager, Royal Boon Edam International BV
McCarran International Airport: Exploring the success or otherwise of the recent self-boarding trial
Samuel Ingalls
Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport and Chair of the CUPPS Leadership Team
Questions to consider:
- What is CUPPS?
- What are the tangible benefits of CUPPS to airlines, airports and other industry stakeholders?
- What will be the most direct impacts of CUPPS on the passenger experience?
- What are the latest CUPPS developments?
- Why hasn't the CUPPS initiative moved forward quicker?
- What are the key challenges to its wider implementation?
- To what extent will CUPPS support new technologies and processes, such as NFC?
Will CUPPS become an Integral Part of the Passenger Processing Paradigm?
The CUPPS (Common Use Passenger Processing Systems) standard was launched in 2008, with the unprecedented combined support of IATA, ATA and ACI. A series of successful pilots have taken place and it is now in the implementation phase. The biggest stated benefit of CUPPS is that there will be one standardized common use platform, rather than multiple solutions, enhancing efficiency for all stakeholders. The CUPPS group is in the process of writing the CUPPS Implementation Guide, which will contain general guidance to airports, airlines and vendors. CUPPS is now being introduced into the marketplace, with RFPs being issued around the world and interest from a broad mix of airports and airlines. With the benefits now beginning to be realized, is the CUPPS initiative primed for success?
Speakers
The airport perspective and the future approach
Samuel Ingalls
Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport and Chair of the CUPPS Leadership Team
The alternative approach
Shawn Richards
CEO & Founder, Ink Aviation
The airline perspective on the success of CUPPS to date and implementation results
Thomas Jeske
Senior Manager, IT Infrastructure, Lufthansa Airlines
Alternative approach 2 – virtualised common use
Betros Wakim
CEO, AirIT
This workshop will also touch on other Common Use Working Group (CUWG) initiatives, such as PCI.
Vancouver City Tour
Welcome Reception
Thursday 8 September
Keynote Address
Airport 2030 - Reinventing the Passenger Experience
Rohit is a renowned global futurist and award-winning speaker on future insights and strategic innovation. Author of Designing Your Future (published in 2008), he has led futures research, scenario planning and strategic consultancy projects for blue chip clients in aviation, travel and tourism, telecommunications, technology, pharmaceuticals, banking, environment, food and government sectors.
Opening Session
Welcome Addresses
Daniel Coleman
Event Director & Founder, PPS
Kevin Molloy
Vice President Simplified Passenger Travel and CIO, Vancouver Airport Authority
Second Working Session – Innovative new Passenger and Baggage Processing Methods
Chairman: Michael Saunders
Senior Director of Airport Systems Sales and Marketing, Arinc
Speakers
The YVR case study – "Self-service" – What are the obstacles and how can these be addressed?
Paul Mewett
Director Simplified Passenger Travel, Vancouver Airport Authority
Has Qantas' next generation check-in program truly delivered a next generation passenger experience?
Gabriella D'Alessandro
Head of Next Generation Check-In Program, Qantas
Automated self-service projects in a common use environment
Anna Park
Senior Manager, U-Airport Team, IIAC (Incheon International Airport Corporation)
Third Working Session – Future visions to enhance the passenger experience
Chairman: Simon Messner
Vice President Corporate Operations & Quality, Swissport
Speakers
A vision for the Airport of the Future
Samuel Ingalls
Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport
After no more check-in the next step will be no more boarding pass. How can this be achieved?
Manuel van Lijf
Manager R&D and Innovation, Air France KLM
Air New Zealand is one of the world's leading innovators in automating the airport experience, but is now considering what travelers want beyond self-service and through every step of the travel value chain. The airline reveals the findings of a unique piece of research and its impact on future strategy.
Todd Grace
Strategy Manager - Airports, Air New Zealand
Questions to consider:
- Should airports and airlines be developing their own apps, or is the future of travel apps through independent providers?
- What new applications are possible using location, context and personalization?
- Is mobile the key to keeping in touch with passengers and being able to push personalized and relevant information to enhance the travel experience and increase ancillary revenues?
- Are Facebook and other social media channels the platform for driving check-in, flight status updates and other key passenger interactions?
- Everyone accepts technologies such as NFC are the future, but how do we bridge the gap between the requirements of travel industry stakeholders and passengers of today, and the vast future potential?
- Is NFC for hubs, regional airports or both?
- In order for NFC to provide value, passengers must opt in, but will they?
- Will it not be at least 2020 until there is enough mass for it to be used extensively all over the world?
Fourth Working Session – Realizing the possibilities of mobile technology and assessing whether Near Field Communications (NFC) is ready to become mainstream
Chairman: Patrice Ouellette
Director Customer Solutions & Innovations, Air Canada
Panel with presentation to set the scene:
The future impacts and opportunities of mobile technology on the airport experience
Patricia Simillon
Head of Airlines Operations Strategy, Airline IT, Amadeus
Panelist
Mike Haswell
Head of Business Development, Commerce, Google
Panelist
Ian Berman
VP Business Development, WorldMate Inc.
Panelist
Jared Miller
Managing Director, Self-Service and Emerging Technology, United Airlines
Panelist
Steve Tarbuck
Business Development Manager, Airlines Processes & Facilities, Copenhagen Airports
Friday 9 September
Day 2 Keynote – Next generation rail travel
Dee Waddell
Group Information Officer (GIO), Marketing, Sales and Customer Service, Amtrak
High level panel session where each presenter will give their opinion and debate from their seat following key industry questions:
- What is the right process for bag drop and self tagging – one step, two step, other?
- What is the role of kiosks in the future? Do we need them anymore with the rise in mobile devices?
- What is the ideal model for the next generation bag tag – permanent, home printed, other?
- Does self boarding provide a better passenger experience, and reduce costs for airports/airlines?
- How quickly will traditional check-in methods be obsolete? Is traditional check-in dead and automatic check-in now the future?
- Legacy systems or wireless interfaces?
- Can offsite check-in with bag drop work in any location?
Fifth Working Session – Addressing the major industry questions on self-service, baggage, systems, technology and more
Chairman: Kevin Molloy
Vice President Simplified Passenger Travel and CIO, Vancouver Airport Authority
Panelists:
Panelist
Dale Tinevez
Vice President – Guest Services, WestJet
Panelist
Justin Taubman
Project Manager of Passenger Innovation, Transportation Security Administration (TSA)
Panelist
Russ Fortson
Manager Customer Services & Product Development – Airports, Cathay Pacific Airways Ltd.
Panelist
Herve Muller
General Manager, IER
Panelist
Aaron Peterson
Senior Manager - Airport Performance Improvement, Southwest Airlines Co.
Questions to consider:
- How do we establish the working practices which will enable governments, airlines and airports to share data which would enable passengers to use a common credential throughout the journey?
- Is there scope for a widespread global trusted traveler program?
- How do we take successful domestic self-service initiatives like self-tagging and mobile boarding passes global?
- How do we harmonise security standards globally so the passenger gets a consistent experience?
- How integral will biometrics be to future processes?
- Is the e-passport the logical choice for a universal passenger token?
- How do we avoid developing "island technology" and create common, interoperable and seamless systems?
- How can we improve facilitation through airports?
- Automated Border Clearance is popular with passengers with benefits for all stakeholders, so how should such initiatives be implemented and funded?
Sixth Working Session – Addressing Government issues - Security, Immigration and Border Control
This panel discussion, with an opening presentation from the Chairman to set the scene, will explore key issues, such as taking successful domestic self-service initiatives global, data sharing, biometrics, facilitation, universal passenger tokens, trusted traveler programs and automated border clearance
Chairman: Dan Ebbinghaus
Vice President, Government and Security Solutions, SITA
Panelists:
Panelist
Kevin McGarr
President and Chief Executive Officer, CATSA
Panelist
David Sanchez
Program Manager, Office of Field Operations, U.S. Customs and Border Protection
Panelist
Antoine Rostworowski
Director, Business Development, Aéroports de Montréal
Panelist
David Vance
Managing Director, Airport Services, American Airlines
Vancouver Airport Tour
2010 Testimonials
“It is a very well-organised conference and the presentations have been very informative. I agree with the name change to Future Travel Experience, which is very timely and more relevant to the industry and the way it’s moving.”
Mike Chew, Director Airport Services & Reservations Products & Services, Star Alliance
“As in all previous years, the event has provided a tremendous dialogue between industry stakeholders. It has been exciting to watch the show grow with new airports, airlines and vendors bringing new ideas to improve the travel experience. I am certainly looking forward to the Future Travel Experience event in Vancouver next year. The conference presentations have been thought-provoking and the dialogue with the audience after each session is testament to that. It’s nice to see presentations that are very much forward-thinking.”
Jared Miller, Managing Director – Self-Service & Emerging Technology, United Airlines
“This event is an opportunity to get a sense of what the new technologies are and how we can implement them into our airport. We are currently looking at new technologies that can help us make efficient use of space in the airport. The Air New Zealand presentation on the role of self-service in the airport was one of the most interesting I’ve seen and I’m excited to go back and download many of the presentations. New technologies will affect how we plan airports in the future. I really like the fact that the event is expanding next year to reflect the total passenger travel experience of the future.”
Ronald Kennedy, Project Planner, Aviation Planning, Seattle-Tacoma International Airport
“The conference sessions have been incredibly stimulating. I particularly enjoyed the focus on IATA’s Fast Travel initiative. The networking aspect of the event has brought everyone closer together. During the Happy Hour and coffee breaks everyone has been talking about the subjects raised in the conference sessions. The event is undoubtedly a great networking opportunity for people in the industry. It is one of the few opportunities where vendors, airlines, airports and government are in the same room together, talking about the future of the industry.”
Justin Taubman, Project Manager of Passenger Innovation, TSA
