The £400 million (€461m/$654m) investment in Heathrow Airport’s IT infrastructure has four key aims:
Philip Langsdale, Chief Information Officer, BAA, said: “We understand that passengers want short queues, quick information and a pleasant experience that gets them on their way without stress and with the confidence their bags will come back quickly. Our airlines need better, more timely information and improved service quality.
“Our priority is improving our passengers’ experiences and getting the best value we can on behalf of our airline customers. We will have spent over £400m on IT in the five year period ending in 2013 as part of a much wider capital spending programme designed to modernise every aspect of Heathrow. I recognise technology on its own cannot deliver these improvements…but it is a crucial enabler.”
In addition to the planned £400 million investment, BAA, the operator of Heathrow Airport, has also announced a £100 million (€115m/$163m) outsourcing contract with Capgemini to run the company’s IT services.
More information is available from the Heathrow Airport media centre.