Fraport introduces Chinese Personal Shoppers
The Personal Shoppers are on-hand to assist Chinese-speaking passengers with any enquiries they have while they are in the retail area.
Fraport, the owner and operator of Frankfurt Airport, has introduced a new Chinese Personal Shopper service to assist Chinese-speaking passengers in the retail area.
The Personal Shoppers are available to give passengers tips on shopping, provide them with general information about facilities and assist them in obtaining refunds on value added tax (TAX) before returning home.
On request, the Personal Shoppers will even escort passengers through security and onward to their departure gate.
Each member of the team speaks fluent Mandarin Chinese and is familiar with the culture and preferences of Chinese travellers.
The service is provided free of charge and is part of Fraport’s ‘Great to Have You Here!’ service quality programme, which is designed to enhance the passenger experience.
More information can be found here »
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
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