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Fraport introduces Chinese Personal Shoppers


Fraport introduces Chinese Personal Shopper

The Personal Shoppers are on-hand to assist Chinese-speaking passengers with any enquiries they have while they are in the retail area.

Fraport, the owner and operator of Frankfurt Airport, has introduced a new Chinese Personal Shopper service to assist Chinese-speaking passengers in the retail area.

The Personal Shoppers are available to give passengers tips on shopping, provide them with general information about facilities and assist them in obtaining refunds on value added tax (TAX) before returning home.

On request, the Personal Shoppers will even escort passengers through security and onward to their departure gate.

Each member of the team speaks fluent Mandarin Chinese and is familiar with the culture and preferences of Chinese travellers.

The service is provided free of charge and is part of Fraport’s ‘Great to Have You Here!’ service quality programme, which is designed to enhance the passenger experience.

More information can be found here »

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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