Fraport introduces Chinese Personal Shoppers
The Personal Shoppers are on-hand to assist Chinese-speaking passengers with any enquiries they have while they are in the retail area.
Fraport, the owner and operator of Frankfurt Airport, has introduced a new Chinese Personal Shopper service to assist Chinese-speaking passengers in the retail area.
The Personal Shoppers are available to give passengers tips on shopping, provide them with general information about facilities and assist them in obtaining refunds on value added tax (TAX) before returning home.
On request, the Personal Shoppers will even escort passengers through security and onward to their departure gate.
Each member of the team speaks fluent Mandarin Chinese and is familiar with the culture and preferences of Chinese travellers.
The service is provided free of charge and is part of Fraport’s ‘Great to Have You Here!’ service quality programme, which is designed to enhance the passenger experience.
More information can be found here »
At FTE Europe 2014, which will take place in London from 3-5 March 2014, delegates will be able to take part in an IATA Workshop, which will be led by Paul Behan, IATA's Head of Passenger Experience. This interactive workshop will cover the current situation regarding IATA's Fast Travel initiatives, experiences and opportunities to implement Fast Travel projects in Europe, and assess the viability of these projects at regional and hub airports. Delegates will also be introduced to the new areas IATA is targeting in 2014 and beyond.
» More information on FTE Europe 2014
» Register to attend FTE Europe 2014