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Fraport introduces Chinese Personal Shoppers


Fraport introduces Chinese Personal Shopper

The Personal Shoppers are on-hand to assist Chinese-speaking passengers with any enquiries they have while they are in the retail area.

Fraport, the owner and operator of Frankfurt Airport, has introduced a new Chinese Personal Shopper service to assist Chinese-speaking passengers in the retail area.

The Personal Shoppers are available to give passengers tips on shopping, provide them with general information about facilities and assist them in obtaining refunds on value added tax (TAX) before returning home.

On request, the Personal Shoppers will even escort passengers through security and onward to their departure gate.

Each member of the team speaks fluent Mandarin Chinese and is familiar with the culture and preferences of Chinese travellers.

The service is provided free of charge and is part of Fraport’s ‘Great to Have You Here!’ service quality programme, which is designed to enhance the passenger experience.

More information can be found here »

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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