Fraport introduces Chinese Personal Shoppers
The Personal Shoppers are on-hand to assist Chinese-speaking passengers with any enquiries they have while they are in the retail area.
Fraport, the owner and operator of Frankfurt Airport, has introduced a new Chinese Personal Shopper service to assist Chinese-speaking passengers in the retail area.
The Personal Shoppers are available to give passengers tips on shopping, provide them with general information about facilities and assist them in obtaining refunds on value added tax (TAX) before returning home.
On request, the Personal Shoppers will even escort passengers through security and onward to their departure gate.
Each member of the team speaks fluent Mandarin Chinese and is familiar with the culture and preferences of Chinese travellers.
The service is provided free of charge and is part of Fraport’s ‘Great to Have You Here!’ service quality programme, which is designed to enhance the passenger experience.
More information can be found here »
The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a keynote address from Rohit Talwar, CEO of Fast Future Research, entitled: 'Airport transformation – A roadmap to viability'. Rohit, a renowned global futurist, will step delegates through the 'roadmap to viability', highlighting the critical decisions and actions that need to be taken to establish an airport that's fit for the future.
FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.
» More information on FTE Global 2014