Recognising True Passenger Experience Enhancement
Launched in 2011, the Future Travel Experience Awards celebrate the outstanding efforts of organisations that have gone the extra mile to improve the passenger experience both on the ground and in-flight. Presented to the winners in the presence of their industry peers at the Gala Evening, the Awards will recognise the most innovative, ambitious and effective initiatives and organisations.
The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence. The 6th Future Travel Experience Awards will take place at FTE Global 2016, which will be hosted by McCarran International Airport at the Mandalay Bay Resort, Las Vegas, 7-9 September 2016. Two new Award categories have been introduced for 2016 – Best New Airport Terminal Design and Best New Terminal Refurbishment Project – while an Award will also be presented for the Best Exhibition Stand at the show.
Best Check-In Initiative
Best Baggage Initiative
Best Airport Security Initiative
Best Passenger Assistance Initiative
Best Initiative at the Gate
Best Up in the Air Experience
Best Up in the Air Initiative
Best Immigration and Arrivals Initiative
Best Mobile Technology Initiative
Best New Airport Terminal Design New
Best Airport Terminal Refurbishment Project New
Best Exhibition Stand
Deadline for Awards submissions: Friday 29th July 2016
Indian low-cost carrier IndiGo was presented with the “Best Check-in Initiative” award for its development of the “Integrated Travel Document”, which effectively removes the check-in process for domestic travellers. At the point of booking, customers who book a domestic ticket via the airline’s website can select their seat and meal choice, and provide the necessary passenger information, which then allows them to receive their electronic boarding pass along with their travel itinerary.
Lufthansa and RIMOWA were jointly awarded the “Best Baggage Initiative” for the launch of the RIMOWA Electronic Tag, which is the first digital and fully integrated mobility solution for luggage. Lufthansa is the launch partner for the solution, which enables travellers to update the embedded smart bag tag using their smartphone. The RIMOWA Electronic Tag was launched at FTE Global 2015.
Melbourne Airport and Qantas were jointly awarded the “Best Airport Security Initiative” following the launch of the first Smart Security trial in the Asia Pacific region. Melbourne Airport and Qantas are trialling Centralised Image Processing, automated lane design and integration, a parallel divestment solution, and a linear loading solution and powered infeed conveyor.
easyJet was presented with the award for “Best Passenger Assistance Initiative” for its launch of “Mobile Host”, which helps to simplify the departures experience for passengers by providing automatic reminders and directions via the easyJet iPhone app. Mobile Host combines live data from the airport’s information systems with the passenger’s booking details, location and flight time to deliver bespoke information while the passenger is in the terminal.
Delta Air Lines was named winner of the “Best Initiative at the Gate” award in recognition of its efforts to speed-up and simplify the boarding process by introducing its “Early Valet” service. During the busy summer season, Airport Customer Service agents labelled and pre-loaded passengers’ carry-on luggage into the overhead bins above their assigned seat. Delta reported an 8% increase in customer satisfaction scores on flights that received the Early Valet service.
Qatar Airways was presented with the “Best Up in the Air Experience” award, which recognises the airline that has gone the extra mile to provide an industry-leading in-flight experience. Among the 5-star carrier’s standout achievements over the past 12 months include becoming the first airline to operate the new Airbus A350-XWB, upgrading its “Oryx” IFE system, continuing the rollout of onboard Wi-Fi, hosting weekly workshops for flight attendants, training staff towards becoming certified Emotional Intelligence Practitioners, and providing bespoke Elite Service training tailored to the needs of premium passengers.
JetBlue Airways was presented with the “Best Up in the Air Initiative” award for its pioneering use of mobile technology to empower flight attendants and enhance the passenger experience in-flight. By Q2 2015, all of the carrier’s flight attendants were equipped with iPad Minis and the In-flight Service Assistance application to help them improve and personalise the passenger experience, and drive in-flight ancillary sales. JetBlue was also the first airline to accept onboard payment via Apple Pay.
The revolutionary Aruba Happy Flow project, which went live in May 2015, was awarded the “Best Immigration & Arrivals” initiative. Happy Flow ¬– a collaborative project driven by the governments of Aruba and the Netherlands, Schiphol Group, KLM, Aruba Airport Authority and lead contractor Vision-Box – uses facial recognition technology as the basis for a single passenger token. The long-term goal of Happy Flow is to create a Europe-wide immigration preclearance programme.
Emirates was presented with the award for “Best Mobile Technology Initiative” for its rollout of the “Journey Manager” app at Dubai International Airport. The airline has equipped its managers and supervisors in Dubai with Samsung Note 4 devices with the Journey Manager app installed, which enables them to access real-time flight information, scan passengers’ boarding passes, provide directions and assist transfer passengers during disruption situations.
Deadline for Awards submissions: Friday 29th July 2016
Future Travel Experience Global 2016 is an independent global forum that brings together airlines, airports, government agencies, vendors, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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