Redefining the end-to-end passenger experience | Independent news and events

Future Travel Experience Awards

No industry event does more to inspire, engage and connect its participants

6-8 September 2017 Mandalay Bay Resort, Las Vegas


Headline Partner:

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Supporting Partner:

FTE global Supporting Partner ACC Airports Consultants Council
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FTE global Supporting Partner AAAE
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FTE global Supporting Partner Airport Terminal Of The Future
Platinum Sponsors:

FTE global Supporting Partner Rimowa- Electronic Tag
Platinum Sponsors:

FTE global Supporting Partner Rockwell Collins
Platinum Sponsors:

Scarabee
Platinum Sponsors:

sita
Platinum Sponsors:

FTE global Silver Sponsor Gemalto
Silver Sponsors:

FTE global Silver Sponsor Gemalto

Future Travel Experience Awards

Recognising True Passenger Experience Enhancement


Launched in 2011, the Future Travel Experience Awards celebrate the outstanding efforts of organisations that have gone the extra mile to improve the passenger experience both on the ground and in-flight. Presented to the winners in the presence of their industry peers at the Gala Evening, the Awards will recognise the most innovative, ambitious and effective initiatives and organisations.

The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence. The 7th Future Travel Experience Awards will take place at FTE Global 2017, which will be hosted by McCarran International Airport at the Mandalay Bay Resort, Las Vegas, 6-8 September 2017. Two new Award categories have been introduced for 2017: Best New Start-up Initiative and Best New Industry Concept.


The FTE Awards 2017 categories

  • Best Check-In Initiative

  • Best Baggage Initiative

  • Best Airport Security Initiative

  • Best Passenger Assistance Initiative

  • Best Initiative at the Gate

  • Best Up in the Air Experience

  • Best Up in the Air Initiative

  • Best Immigration Initiative

  • Best Mobile Technology Initiative

  • Best Airport Terminal Design Project

  • Best New Start-up Initiative New

  • Best New Industry Concept New

Future Travel Experience 2016 Award Winners



Best Check-in Initiative: SpiceJet

Glory Nelson, Senior Vice President – IT, SpiceJet, was presented with the ‘Best Check-in Initiative’ award by Ryan Ghee, Editor & Event Strategy Manager, Future Travel Experience.
Indian low-cost carrier SpiceJet was awarded ‘Best Check-in Initiative’ for its introduction of Bluetooth low-energy beacons and Near Field Communication (NFC) technology to simplify the check-in process. At Hyderabad International Airport, passengers with the carrier’s app installed on their smartphone can download their boarding pass simply by tapping their device against an NFC-enabled poster in the check-in hall. Alternatively, when they are within close proximity of one of the beacons in the terminal, they can receive a notification asking them to confirm their flight number before being automatically issued with an electronic boarding pass. SpiceJet is now hoping to introduce the service at other airports.

Best Baggage Initiative: Lufthansa

Sebastian Herzog, Chief Strategist, Lufthansa Innovation Hub, was presented with the ‘Best Baggage Initiative’ award by Samuel Ingalls, Assistant Director of Aviation, Information Systems, McCarran International Airport.
Lufthansa won the ‘Best Baggage Initiative’ award for its outstanding dedication to simplifying baggage-related processes for passengers. After the launch last year of the RIMOWA Electronic Tag, Lufthansa has since introduced ‘touchless bag drop’ to simplify the check-in and bag drop process. In addition, app-based baggage tracking and mobile delayed baggage reports have been developed, highlighting further Lufthansa’s desire to create a simplified and seamless baggage experience.

Best Airport Security Initiative: Gatwick Airport

Gavin Jackson, Change Manager, Gatwick Airport, was presented with the ‘Best Airport Security Initiative’ award by Antoine Rostworowski, Director, Airport Passenger Experience and Technology, ACI World.
Gatwick Airport was presented with the ‘Best Airport Security Initiative’ award for its North Terminal security renovation project. The new-look security area was completed in July 2016 and allows the airport to screen up to 5,000 passengers per hour. Each lane has seven ‘loading points’, which has vastly increased the number of passengers able to prepare for the screening process at any given time. Dedicated lanes for premium travellers, families and passengers with reduced mobility have also been introduced, while 17 new e-gates have been installed at the entrance to the security checkpoint to help reduce queues. The North Terminal security revamp follows a similar project in the airport’s South Terminal.

Best Passenger Assistance Initiative: San Jose International Airport

Jonathan Vaden, Marketing Representative, San Jose International Airport, was presented with the ‘Best Passenger Assistance Initiative’ award by Max Coppin, Partner Development Manager, Google.
San Jose International Airport was awarded ‘Best Passenger Assistance Initiative’ for its pioneering trial of augmented reality technology in the passenger terminal. The airport teamed up with Google’s Project Tango team for the trial, which allowed app users to view digital billboards and destination information, access directions, and view retail and F&B information, all powered by augmented reality. The airport is now working with its concession partners to explore additional use cases as it continues to take a leadership role with new technology.

Best Initiative at the Gate: KLM

Cees de Vos, Foxies Consult (who worked for Air France-KLM for 30+ years), was presented with the ‘Best Initiative at the Gate’ award by Christine de Lille, Assistant Professor, TU Delft.
KLM Royal Dutch Airlines won the ‘Best Initiative at the Gate’ award for its development and trial of the ‘Spencer’ robot. Earlier this year, Amsterdam Airport Schiphol hosted the first trials of the socially aware robot, which KLM hopes will be able to guide transfer passengers between gates, while proactively responding to their movements and reactions in a busy airport environment. The Spencer project provides the most compelling example to date of how robotics can positively impact the passenger experience.

Best Immigration & Arrivals Initiative: U.S. CBP

Colleen Manaher, Executive Director, Planning, Program Analysis and Evaluation, OFO, U.S. Customs and Border Protection, was presented with the ‘Best Immigration & Arrivals Initiative’ award by Chris Runde, Director, Airport Innovation Accelerator, AAAE.
U.S. Customs & Border Protection (CBP) was presented with the ‘Best Immigration Initiative’ award for its deployment and ongoing trials of biometric technology to further enhance and secure the border control process at US airports. The latest projects include the trial of the Departure Information Systems Test at Hartsfield-Jackson Atlanta International Airport, to evaluate the ability of CBP’s information systems to compare images of travellers departing the United States against images previously provided. Another trial involved using a handheld mobile device to collect biometric exit data from foreign nationals departing the US, while the new 1-to-1 Facial Comparison technology was implemented at John F. Kennedy International Airport and Washington Dulles International Airport earlier this year. Biometric exit testing is also ongoing.

Best Up in the Air Experience: Qatar Airways

Rossen Dimitrov, Senior Vice President Customer Experience, Qatar Airways (centre right), was presented with the ‘Best Up in the Air Experience’ award by Joe Leader, CEO, Airline Passenger Experience Association (APEX).
Qatar Airways was presented with the ‘Best Up in the Air Experience’ award for the second straight year in recognition of its industry-leading onboard experience. As well as investing in technology – including its IFE and connectivity products – Qatar Airways also recognises the importance of enhancing customer service in the digital age. Importantly, the airline’s premium experience is not only reserved for first and business class customers – those in economy are also treated to a comfortable experience across the carrier’s young fleet. Qatar Airways continues to set the benchmark when it comes to the in-flight experience.

Best Up in the Air Initiative: United Airlines

Sandra Pineau-Boddison, Senior Vice President – Customers, United Airlines, was presented with the ‘Best Up in the Air Initiative’ award by Patty Edwards, Managing Director – Passenger Services, Airlines for America.
United Airlines won the ‘Best Up in the Air Initiative’ award for its launch of the all-new ‘United Polaris’ business class product. The carrier described it as its most significant product transformation in more than a decade, and customers will soon find out why. Each United Polaris seat will offer direct aisle access, a 180-degree flat-bed recline, and up to 78 inches of bed space. The individual, forward-facing, suite-like pods also feature a “do not disturb” sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, and a 16-inch high-definition in-flight entertainment screen, while seats in the centre of the cabin have electronic privacy dividers. The first flight with the new United Polaris cabin is scheduled for December 2016.

Best Airport Terminal Design Project: JetBlue Airways

Liliana Petrova, Director Customer Experience Programs, JetBlue Airways, was presented with the ‘Best Airport Terminal Design Project’ award by Kiran Merchant, CEO, Merchant Aviation & Chairman, Airport Terminal of the Future.
JetBlue Airways was presented with the inaugural ‘Best Airport Terminal Design Project’ award for its transformation of Terminal 5 at John F. Kennedy International Airport. The low-cost carrier, which has a well-deserved reputation for being at the forefront of innovation, unveiled its upgraded JFK T5 check-in hall in July 2016. Among the standout features are 70 self-service check-in kiosks with self-tagging capabilities, 12 bag drop locations, and redesigned Mint and Mosaic check-in areas. One of the key drivers behind the investment was to improve efficiency and reduce queues, as part of the carrier’s efforts to create a more seamless air travel experience.

Best Exhibition Stand 2016: Vision-Box

Jean-François Lennon, Vice President – Global Business Development & Sales, Vision-Box, was presented with the ‘Best Exhibition Stand’ award by Daniel Coleman, Founder, Future Travel Experience.
Vision-Box was presented with the ‘Best Exhibition Stand’ award thanks to its live demos of the self-service, biometric-enabled Happy Flow solution and the new Orchestra platform. The Vision-Box team was on hand throughout the three-day event to showcase the company’s wide array of products in the biggest FTE Global exhibition to date.

Best Mobile Technology Initiative: Icelandair

Icelandair won the award for ‘Best Mobile Technology Initiative’ for its development and launch of the Facebook Messenger Stopover Bot, which leverages artificial intelligence and Facebook Messenger to provide a new flight search platform for travellers. Customers can simply open the Facebook Messenger app, start a conversation with Icelandair, type in the relevant information such as destination and travel dates, and search for flights. All of the information is provided in an automated yet conversational manner. Once the user has selected their flights, they are seamlessly redirected to the Icelandair website to make the payment.
Travel & Accommodation

The Mandalay Bay Resort

6 - 8 September 2017, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2017, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Why attend FTE Global?

Read what others are saying about FTE Global...

“FTE Global gives us a lot of opportunities to explore products and services that we otherwise don’t have time to do. The exhibition has been very good, and the panellists in the conference sessions have been perfect. FTE Global is the reference event for the industry.”

Pedro Casimiro, Ground Product and Ground Processes Manager, Brussels Airlines

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the FTE Collaboration Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“In my position I’m looking at trends and early stage concept development, so for me this event is perfect.”

Jens Andreas Huseby, Senior IT Advisor IT Strategy, Architecture & Innovation, Avinor

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr Joachim Schneider, Vice President Product Management, Lufthansa

“I was very impressed with the quality of the keynote speakers. The conference sessions have been very relevant, with technology and connectivity being pertinent themes.”

Noel Schroder, Strategic Vendor Manager, Business Performance Group, Air New Zealand

“There have been some very interesting insights in the conference sessions about where technology in the industry is heading. The networking opportunities have been excellent, and the social events were very enjoyable.”

Naohiko Yuzawa, Manager Security Products Marketing Electronics Department, All Nippon Airways

“This event makes us think about the future. The speakers have all been excellent and have made us think about things from a different perspective.”

Doug Caines, Vice President Business Development, Customer Service & Operations, North America & Asia Pacific, British Airways

“FTE has had all of the major players here this year – the key industry leaders are here. The topics addressed in the conference sessions have been timely and interesting and I have certainly learned a lot.”

John Craig, Chief Engineer, Cabin & Network Systems, Commercial Airplanes, Boeing

“There are very few events where airlines can get together and talk about what they’re doing. Here at Future Travel Experience, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2017 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2017
Date
- September 2017
Location
Mandalay Bay Resort, Las Vegas, United States

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