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American Airlines introduces Flagship Check-in at LAX


Flagship Check-in’

American Airlines’ premium passengers can now enjoy an expedited check-in service at LAX, following the introduction of ‘Flagship Check-in’.

The American Airlines ‘Flagship Check-in’ service has been introduced at Los Angeles International Airport (LAX) to offer an exclusive, discreet and expedited check-in experience for premium passengers.

Eligible passengers are greeted by customer service representatives, who can personally assist with individual travel requirements, including check-in and baggage check, seat or itinerary changes, and connecting flight information. To further expedite the travel process, customers receive immediate access to a designated security line, offering easy access through security checkpoints.

Passengers who are eligible for Flagship Check-in include ConciergeKey(SM) members and customers of American’s Five Star Service – a personal one-on-one airport assistance programme. Also included are First Class customers departing LAX onboard an American Airlines three-class transcontinental or three-class international aircraft.

Virasb Vahidi, American Airlines CCO said: “American continues to deliver the ideal travel experience for our high-value customers. Flagship Check-in provides the exclusivity and seamless service that our high-end customers value, and we believe this unique service best aligns with their travel desires.”

More information can be found here.

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FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'IATA Passenger Experience Workshop'. Led by Vinoop Goel, Regional Head – Airport, Passenger, Cargo & Security – Asia Pacific, IATA, the workshop will cover the latest developments relating to the Fast Travel programme and the joint ACI/IATA Smart Security project.

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