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American Airlines introduces Flagship Check-in at LAX


Flagship Check-in’

American Airlines’ premium passengers can now enjoy an expedited check-in service at LAX, following the introduction of ‘Flagship Check-in’.

The American Airlines ‘Flagship Check-in’ service has been introduced at Los Angeles International Airport (LAX) to offer an exclusive, discreet and expedited check-in experience for premium passengers.

Eligible passengers are greeted by customer service representatives, who can personally assist with individual travel requirements, including check-in and baggage check, seat or itinerary changes, and connecting flight information. To further expedite the travel process, customers receive immediate access to a designated security line, offering easy access through security checkpoints.

Passengers who are eligible for Flagship Check-in include ConciergeKey(SM) members and customers of American’s Five Star Service – a personal one-on-one airport assistance programme. Also included are First Class customers departing LAX onboard an American Airlines three-class transcontinental or three-class international aircraft.

Virasb Vahidi, American Airlines CCO said: “American continues to deliver the ideal travel experience for our high-value customers. Flagship Check-in provides the exclusivity and seamless service that our high-end customers value, and we believe this unique service best aligns with their travel desires.”

More information can be found here.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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