Articles Tagged: “Flight Rebooking”

SWISS to expand online booking services

IATA presented Scandinavian Airlines with the platinum Fast Travel Award for its dedication to providing passengers with self-service opportunities.

Initiatives // Feb 2013 //

SAS first to achieve Fast Travel platinum status

To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.

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James Bennett, CEO, Abu Dhabi Airports Company, receives the Fast Travel Gold Award from Tony Tyler, IATA CEO.

Features // Jan 2012 //

Fast Travel success driven by Asian support

Having contributed to a successful 2011 for the Fast Travel initiative, airports and airlines across Asia are set to play a major role in the project in 2012. Read full article »


American Airlines introduces Flagship Check-in at LAX

Airport customer service agents go mobile

Features, Mobile & Wearable Technology // Nov 2011 // 1 Comment

Airport customer service agents go mobile

As airlines explore more ways to reduce face-to-face contact with passengers at airports, they are also investing in ‘mobile’ service agents to improve customer service.

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SAS achieves Fast Travel gold award

ANA introduces Amadeus’ customer management system

Initiatives // Jun 2011 //

ANA introduces Amadeus’ customer management system

ANA Group has partnered with Amadeus to introduce international flight reservation, inventory and departure control systems to streamline the travel experience.

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IATA sets ambitious Fast Travel target following successful 2010

Features // Apr 2011 //

IATA sets ambitious Fast Travel target following successful 2010

On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.

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