"Enhancing the passenger experience"
Articles Tagged: “Flight Rebooking”
SWISS to expand online booking services
Swiss International Air Lines has given their online booking system three major new features. Read full article »
SAS first to achieve Fast Travel platinum status
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
Fast Travel success driven by Asian support
Having contributed to a successful 2011 for the Fast Travel initiative, airports and airlines across Asia are set to play a major role in the project in 2012. Read full article »
American Airlines introduces Flagship Check-in at LAX
American Airlines has introduced ‘Flagship Check-in’ at Los Angeles International Airport to expedite the check-in process for premium passengers.
Airport customer service agents go mobile
As airlines explore more ways to reduce face-to-face contact with passengers at airports, they are also investing in ‘mobile’ service agents to improve customer service.
SAS achieves Fast Travel gold award
SAS Scandinavian Airlines has become the first airline to offer all five of IATA’s Fast Travel projects at a single airport.
ANA introduces Amadeus’ customer management system
ANA Group has partnered with Amadeus to introduce international flight reservation, inventory and departure control systems to streamline the travel experience.
IATA sets ambitious Fast Travel target following successful 2010
On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.
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