Delta app offers real-time baggage tracking
The latest version of the Delta Air Lines app includes a baggage tracking feature, so passengers can track their bag throughout the journey.
Delta Air Lines passengers can now track their checked-in bag through the airline’s mobile app for the iPhone and Android platforms.
Passengers who have downloaded the app simply have to enter the number on their baggage receipt – or scan the barcode if using an iPhone – and they will be provided with an update on the location of their bag. The app also tells users which carousel to collect the bag from upon arrival at the destination airport.
Delta’s inflight Internet service also offers free access to the app, so passengers can check the status of their bags inflight.
The app also allows passengers to pay any baggage fees during the mobile check-in process, as well as providing access to airport maps and aircraft information.
A version is currently being developed for the BlackBerry platform and will be launched in early 2012.
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At FTE Europe 2014, which will take place in London from 3-5 March 2014, industry experts including Ian Baigent-Scales, Global Customer Systems Manager, Airport Strategic Development, Virgin Atlantic; Giorgio Medici, Customer Care Manager at SEA Aeroporti di Milano; and Renaud Irminger, Director of SITA Lab, will deliver presentations in a session entitled: 'Taking advantage of mobile and wearable technologies to personalise and differentiate the passenger experience'.
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