"Enhancing the passenger experience"
Articles Tagged: “Video”
‘Non-stop’ biometric gates trial at Japan’s Narita Airport
Automated facial recognition technology will eliminate the need for passengers to stop and provide ID, allowing them to smoothly proceed through the airport. Read full article »
Teague’s cabin vision: The future of the passenger experience
To celebrate the launch of our new series ‘Up in the Air’, FTE finds out what Boeing’s designers predict for the cabin of the future. Read full article »
Passenger processing at Mumbai Airport gets upgrade from SITA
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
Could infrared video imaging be the solution to concerns over backscatter technology?
An innovative thermo-conductive infrared scanner that emits no radiation and protects the privacy of passengers recently completed a successful live test at Bristol Airport. The technology also integrates with identification and biometric devices – are we a step closer to the ‘checkpoint of the future?’
Is one airport app for all a realistic possibility?
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
Billund’s home-printed bag tags to ‘revolutionise the industry’
Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience. Read full article »
Amtrak’s new eTickets to simplify rail travel
Amtrak has launched a new eTicket programme that allows passengers to print their tickets at home or use smartphone tickets to skip queues at the station. Read full article »
Iberia’s Project Ágora creating a world-class passenger experience in Madrid
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
‘Active collaboration’ key to improving door-to-door experience
Mikael Lind, Project Manager Future Airports, Viktoria Institute, outlines the importance of collaboration to create a seamless door-to-door travel experience.
Offsite agents to improve passenger service levels
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
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