FTE spoke to Singapore Airlines’ Wilson Yong about the new partnership with First Great Western and Heathrow Express that allows passengers to travel with all three companies on a single booking. Read full article »
WestJet this week offered a masterclass in enhancing the passenger experience by surprising travellers with their dream Christmas gifts upon arrival in Calgary. Read full article »
Air Canada has released details of the cabin and seating design for its Boeing 787 Dreamliners, the first of which will be delivered in spring 2014. View the video preview here. Read full article »
Boeing has offered an insight into the in-flight experience of 2020 with the launch of the 777X, which will include a number of passenger-focused features, including repositioned windows and advanced cabin lighting. Read full article »
A new concept for an economy airline seat that can be adjusted to increase or decrease seat width and allow for flexible pricing has been launched by design and innovation consultancy Seymourpowell. Read full article »
FTE spoke to Emirates’ Patrick Brannelly about the airline’s plans to offer free in-flight Wi-Fi within five years and live television onboard all flights.
Southwest Airlines is teaming up with DISH to allow its passengers to borrow an iPad at their departure airport, watch content in-flight, and then return it once they land. Read full article »
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.