Lounges, Gates & Boarding // // No Comments

Dubai opts for new wayfinding solution

By

More than 1,500 airport signs had to be changed as part of the wayfinding overhaul at Dubai Airport.

More than 1,500 airport signs had to be changed as part of the wayfinding overhaul at Dubai Airport.

Dubai International Airport has installed a new alpha-numeric system for gate numbering to improve passenger wayfinding across the airport. While Terminals 1, 2 and 3 retain their current numbering, all concourses and departure gates have been renamed.

Concourse 1 becomes Concourse C with gates numbered C1 to C50, Concourse 2 becomes Concourse B with gates B1 to B32, and Concourse 3, the world’s first purpose-built A380 facility set to open next year, becomes Concourse A featuring gates A1 to A24. On the other side of the airfield, gates in Terminal 2 have been numbered F1 to F6.

“Essentially we have looked at this through the eyes of our customers to help them find their flights with ease and convenience,” said Paul Griffiths, CEO, Dubai Airports. “Research shows us that passengers find an alpha-numeric system a far easier way to navigate their way through the airport and locate their boarding gate.”

The change impacted everything from flight information display screens to boarding cards and airport reservation systems and required that more than 1,500 signs be changed.

Hundreds of airport staff, including Dubai Airports’ ‘May I Help You’ personnel, were deployed across the airport to support customers during the changeover.

» More information can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


No comments yet, be the first to leave a reply...

Leave a Reply

Your email address will not be published.Required fields are marked *

*