Articles Tagged: “Wayfinding”

Emirates and Samsung empower staff with Journey Manager app

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 // No Comments

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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KLM introduces beacon-based wayfinding at Amsterdam Airport Schiphol

Toronto Pearson partners with Google Maps

Apple Watch and Apple Pay: what they could mean for airports, airlines and the passenger experience

Finavia’s TravelLab reveals findings from passenger-focused prototype trials

American Airlines undertakes industry’s biggest deployment of iBeacons at DFW Airport

Assessing ACI EUROPE’s new passenger guidelines for airports

Oslo Airport installs self-service wayfinding kiosks

Munich Airport remains committed to ‘old fashioned’ service in the new technology age

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