The TravelLab has released its first set of findings based on the ideas that have been conceptualised and piloted at Helsinki Airport to improve the passenger experience.
American Airlines has installed iBeacons across Terminal D at Dallas/Fort Worth International Airport to help improve passenger wayfinding via the carrier’s iOS app.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Oslo Airport has installed six self-service information kiosks, which passengers can use to find directions and estimated walking times to various points in the terminal.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ arrivals service at Munich and Frankfurt airports.
The new Frankfurt Airport App 2.0 has been launched and features pre-travel tips, location-specific offers and automatic flight and gate updates.
Cork Airport has become the first in Ireland to make Google Indoor Street View available to its passengers, allowing them to take a virtual tour of the terminal building.