Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
The TravelLab has released its first set of findings based on the ideas that have been conceptualised and piloted at Helsinki Airport to improve the passenger experience.
American Airlines has installed iBeacons across Terminal D at Dallas/Fort Worth International Airport to help improve passenger wayfinding via the carrier’s iOS app.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Oslo Airport has installed six self-service information kiosks, which passengers can use to find directions and estimated walking times to various points in the terminal.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.