Articles Tagged: “Wayfinding”

‘European-style self-service’ and beacons at the heart of Orlando International Airport’s passenger experience plans

Gatwick Airport investing in bag drop

Initiatives // Dec 2014 // Comments Off

Gatwick Airport investing in self-service bag drop, next-generation security, and new e-gates

As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.

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Emirates and Samsung empower staff with Journey Manager app

Indianapolis Airport adds new customer service ‘robot’

Passenger Services & Wayfinding // Oct 2014 // Comments Off

Customer service ‘robot’ now roaming the terminal at Indianapolis Airport

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

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KLM introduces beacon-based wayfinding at Amsterdam Airport Schiphol

Toronto Pearson partners with Google Maps

Apple Watch and Apple Pay: what they could mean for airports, airlines and the passenger experience

Finavia’s TravelLab reveals findings from passenger-focused prototype trials

Passenger Services & Wayfinding // Jul 2014 // Comments Off

Finavia’s TravelLab reveals findings from passenger-focused prototype trials

The TravelLab has released its first set of findings based on the ideas that have been conceptualised and piloted at Helsinki Airport to improve the passenger experience.

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American Airlines undertakes industry’s biggest deployment of iBeacons at DFW Airport

Assessing ACI EUROPE’s new passenger guidelines for airports

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