Hawaiian Airlines first in the US to adopt completely self-tagging system
Hawaiian Airlines say they are the first airline in the US to move its hub to a completely self-tagging system.
Hawaiian Airlines claim that their new entirely passenger-operated check-in system will allow for check-in to be completed in under five minutes.
Beginning at Honolulu Airport, with the aim to expand to Neighbour Island airports, Hawaiian now allows passengers to weigh and check in their luggage themselves, providing they have a self-printed boarding pass.
“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, Hawaiian’s Vice President for Customer Service: “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”
Airline agents will still be available to assist passengers with the check-in process should they require it, but this system will allow them to assist passengers with special needs or oversized baggage quicker and more effectively.
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
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