Hawaiian Airlines first in the US to adopt completely self-tagging system
Hawaiian Airlines say they are the first airline in the US to move its hub to a completely self-tagging system.
Hawaiian Airlines claim that their new entirely passenger-operated check-in system will allow for check-in to be completed in under five minutes.
Beginning at Honolulu Airport, with the aim to expand to Neighbour Island airports, Hawaiian now allows passengers to weigh and check in their luggage themselves, providing they have a self-printed boarding pass.
“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, Hawaiian’s Vice President for Customer Service: “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”
Airline agents will still be available to assist passengers with the check-in process should they require it, but this system will allow them to assist passengers with special needs or oversized baggage quicker and more effectively.
FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.
Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam
Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.
Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.
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