Baggage // // No Comments

Hawaiian Airlines first in the US to adopt completely self-tagging system


Hawaiian Airlines first in the US to adopt completely self-tagging system

Hawaiian Airlines say they are the first airline in the US to move its hub to a completely self-tagging system.

Hawaiian Airlines claim that their new entirely passenger-operated check-in system will allow for check-in to be completed in under five minutes.

Beginning at Honolulu Airport, with the aim to expand to Neighbour Island airports, Hawaiian now allows passengers to weigh and check in their luggage themselves, providing they have a self-printed boarding pass.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, Hawaiian’s Vice President for Customer Service: “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

Airline agents will still be available to assist passengers with the check-in process should they require it, but this system will allow them to assist passengers with special needs or oversized baggage quicker and more effectively.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a dedicated Baggage Advancements Workshop. In this session, senior representatives from airlines, airports and suppliers will explore how the industry can provide an all-encompassing and consistent baggage offer for passengers worldwide, and what impact the likes of home-printed and permanent bag tags will have on future baggage processes.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

No comments yet, be the first to leave a reply...

Leave a Reply

Your email address will not be published.Required fields are marked *