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Hawaiian Airlines first in the US to adopt completely self-tagging system

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Hawaiian Airlines first in the US to adopt completely self-tagging system

Hawaiian Airlines say they are the first airline in the US to move its hub to a completely self-tagging system.

Hawaiian Airlines claim that their new entirely passenger-operated check-in system will allow for check-in to be completed in under five minutes.

Beginning at Honolulu Airport, with the aim to expand to Neighbour Island airports, Hawaiian now allows passengers to weigh and check in their luggage themselves, providing they have a self-printed boarding pass.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, Hawaiian’s Vice President for Customer Service: “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

Airline agents will still be available to assist passengers with the check-in process should they require it, but this system will allow them to assist passengers with special needs or oversized baggage quicker and more effectively.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'Low cost airline passenger and baggage processing symposium', in which a number of industry experts will share ideas, opinions and visions for the future of baggage and passenger processing.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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