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SmartGate Plus being trialled at Auckland Airport

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SmartGate Plus - a one-step border control system

SmartGate Plus is a one-step border control system that identifies and processes passengers using facial recognition technology.

SmartGate Plus, the next-generation biometric-based customs e-gate, is being trialled by New Zealand Customs Service (NZCS) at Auckland International Airport.

The pilot is the latest stage of the SmartGate project, which was initially launched in Australia in 2007 and has allowed Australian and New Zealand passport holders to enjoy automated border clearance through the use of facial recognition technology.

While SmartGate entailed a two-step process – a self-service kiosk and an e-gate – SmartGate Plus removes the first step, streamlining the process for passengers.

The e-gates have been supplied by Morpho and include the company’s latest workflow and biometric matching software. There is also an option to add other biometric capabilities, such as fingerprint and iris recognition, at a later date.

Geoff Wilson, Customs Manager Passenger Facilitation, NZCS, said: “The success of SmartGate in New Zealand has been phenomenal with 6 million people having successfully used the technology since it was introduced in 2009. The biometric self-processing technology has streamlined passenger processing and provided a secure, efficient way to clear passport control and we are pleased to be involved in testing the next-generation SmartGate Plus.”

FTE Global 2013

FTE Global 2013, which will be held in Las Vegas from 4-6 September, will include a Workshop entitled ‘Assessing the viability of the latest self-service and passenger facing technologies’. Chaired by David Bourgon, Manager, Airport IT Services, Las Vegas McCarran International Airport, the workshop will include speakers from Vienna International Airport, Air France KLM, Qantas and IBM.

» View the full FTE Global 2013 ‘On the Ground’ conference programme

» Register to attend FTE Global 2013

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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