Immigration & Arrivals // //

SmartGate Plus being trialled at Auckland Airport


SmartGate Plus - a one-step border control system

SmartGate Plus is a one-step border control system that identifies and processes passengers using facial recognition technology.

SmartGate Plus, the next-generation biometric-based customs e-gate, is being trialled by New Zealand Customs Service (NZCS) at Auckland International Airport.

The pilot is the latest stage of the SmartGate project, which was initially launched in Australia in 2007 and has allowed Australian and New Zealand passport holders to enjoy automated border clearance through the use of facial recognition technology.

While SmartGate entailed a two-step process – a self-service kiosk and an e-gate – SmartGate Plus removes the first step, streamlining the process for passengers.

The e-gates have been supplied by Morpho and include the company’s latest workflow and biometric matching software. There is also an option to add other biometric capabilities, such as fingerprint and iris recognition, at a later date.

Geoff Wilson, Customs Manager Passenger Facilitation, NZCS, said: “The success of SmartGate in New Zealand has been phenomenal with 6 million people having successfully used the technology since it was introduced in 2009. The biometric self-processing technology has streamlined passenger processing and provided a secure, efficient way to clear passport control and we are pleased to be involved in testing the next-generation SmartGate Plus.”

FTE Global 2013

FTE Global 2013, which will be held in Las Vegas from 4-6 September, will include a Workshop entitled ‘Assessing the viability of the latest self-service and passenger facing technologies’. Chaired by David Bourgon, Manager, Airport IT Services, Las Vegas McCarran International Airport, the workshop will include speakers from Vienna International Airport, Air France KLM, Qantas and IBM.

» View the full FTE Global 2013 ‘On the Ground’ conference programme

» Register to attend FTE Global 2013

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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