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Delta to invest $770m to enhance passenger experience on narrow-body fleet


Delta to invest $770m to enhance passenger experience on narrow-body fleet

As part of the wide-reaching cabin interior upgrades, Delta Air Lines will install power sockets at each seat.

Delta Air Lines will invest more than $770 million in a wide-reaching upgrade of its narrow-body fleet aimed at providing an enhanced and consistent passenger experience. The money will be spent on improving the cabin interiors and the entertainment offering on its Boeing 757-200s, 737-800s and Airbus A319 and A320s.

A total of 56 757-200s and 43 737-800s will have seatback in-flight entertainment (IFE) screens installed, passengers will have access to satellite television and power sockets, while LED lighting will be used in the cabin. The 757s will also have larger overhead cabin bins installed, which will increase the capacity for cabin bags by 50%.

Meanwhile, 57 A319s and A320s will receive complete cabin interior upgrades, including new seats in both First and Economy classes with in-seat power throughout the aircraft. The larger overhead bins will also be installed, as will in-seat IFE with satellite TV.

All of the Economy seats on the Airbus aircraft will also be wider – increasing to 18 inches from 17.2 inches – as previewed by FTE last year.

Glen Hauenstein, Executive Vice President – Chief Revenue Officer, Delta Air Lines, said: “We’re continuing to make smart long-term investments in our products and services to meet the expectations of our customers. In just six years, we will have made updates to interiors throughout Delta’s fleet giving customers improved comfort and more options to work or relax and be entertained.”

Future Travel Experience Up in the airIf you are committed to enhancing the onboard passenger experience, make sure you attend the FTE Up in the Air conference, which will take place at our flagship event, FTE Global 2014, in Las Vegas from 24-26 September 2014. The theme of the event is 'Redefining the end-to-end passenger experience'.

The Up in the Air conference will focus on all things in-flight – including IFE&C, passenger and crew connectivity, cabin design, passenger comfort, personalisation and ancillary revenue generation – and we look forward to playing an important role in shaking up the passenger experience in the air, which has evolved very little in the last 20 years, unlike on the ground.

» Find out more about the FTE Up in the Air conference

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