Category Archives: Crew Empowerment

A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.

Aer Lingus reveals new service standards strategy

Etihad’s ‘flying butlers’ undertake training at The Savoy

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

Spring Airlines trials Google Glass for onboard customer service

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

Microsoft: “Passenger engagement, staff enablement and operational efficiency central to enhancing in-flight experience”

Delta equips flight attendants with Windows Phone 8 handheld devices