Category Archives: Crew Empowerment

A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.

As the first quarter of 2015 comes to close, FTE takes a looks at some of the trends that have emerged over the last three months and considers how they might impact the passenger experience during the remainder of 2015. Tablet-based crew empowerment gaining widespread momentum (for LCCs and FSCs alike)

GuestLogix adds Bitcoin payment acceptance but virtual currency uptake remains low

The Connected Crew solution

Singapore Airlines Tablets

Aer Lingus reveals new service standards strategy

Etihad’s ‘flying butlers’ undertake training at The Savoy

How wearable technology can revolutionise IFE, empower crew and redefine the onboard passenger experience

JetBlue to use iPad Minis and in-flight service app to personalise onboard experience

Spring Airlines trials Google Glass for onboard customer service

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

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