Category Archives: Crew Empowerment

A round-up of how airlines are equipping flight attendants with tablets and other personal electronic devices to improve the passenger experience and increase in-flight commercial opportunities.

Spring Airlines trials Google Glass for onboard customer service

Delta to replace Lumia 820s with Nokia ‘phablets’ for in-flight ancillary sales

Microsoft: “Passenger engagement, staff enablement and operational efficiency central to enhancing in-flight experience”

Delta equips flight attendants with Windows Phone 8 handheld devices