Aer Lingus’ Guest Engagement Manager, Marc Giles, reveals all about the airline’s new service standards and how they will improve the in-flight experience.
Etihad Airways has put 13 crew members through a specially tailored training course with The Savoy Hotel as part of their preparations to become ‘flying butlers’.
FTE looks at how Spring Airlines and Iberia have already made use of Google Glass in-flight, and speaks to Vuzix and SITA about how airlines can make the most of wearable tech.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
Chinese low-cost carrier Spring Airlines has become the first airline to equip its flight attendants with Google Glass to help improve onboard customer service.
Delta Air Lines cabin crew will be equipped with Nokia Lumia 1520 phablets, which will replace the smaller Lumia 820 devices currently used onboard.
Matt Muta, Global Hospitality and Travel Managing Director at Microsoft, spoke to FTE about how mobile technology will revolutionise the onboard passenger experience. Read full article »
Delta Air Lines flight attendants have been issued with Microsoft Windows Phone 8 devices to streamline onboard purchases and provide improved transaction times. Read full article »