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United launches self-tagging and self-boarding at Boston Logan Airport


United launches self-tagging and self-boarding at Boston Logan Airport

Passengers flying with United from Boston Logan International Airport Terminal B can now make use of self-tagging and self-boarding facilities.

United Airlines has opened its new concourse in Boston Logan International Airport’s Terminal B, which includes a variety of self-service facilities. The 10-gate concourse includes self-tagging kiosks which can be used by passengers to print their own bag tags, and self-boarding gates that facilitate an automated boarding process.

The new Terminal B concourse also includes a customer service centre where passengers can ask any questions and resolve any issues they have relating to their journey, as well as a new ticketing lobby, new security screening checkpoints and a United Club lounge for the airline’s premium passengers. United’s customers can also make use of in-seat power supplies, so they can charge up their personal electronic devices while they are waiting for their flight.

United launches self-tagging and self-boarding at Boston Logan Airport

Massport and United Airlines held a joint ceremony to mark the opening of the new concourse on 30 April. Massport CEO Thomas P. Glynn labelled it an “investment in customer service and convenience”.

United and Massport, the latter of which owns and operates the airport, have invested $170 million to build the 97,000-square-foot Terminal B concourse.

Jeff Foland, Executive Vice President of Marketing, Technology and Strategy at United, said: “From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value. We’re grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers.”

Thomas P. Glynn, CEO, Massport, commented: “This magnificent building is an investment in customer service and convenience. It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions.”

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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