Managing the rise of passenger throughput is a major challenge across Asia, and through our theme we will champion the latest thinking, concepts and collaborative efforts to enhance the speed at which passengers can move through the airport, enable them to take control of processes and then personalise and enhance their experience both on the ground and up in the air. Speakers and delegates will also debate the progressive initiatives that will need buy-in from the industry as a whole if they are to gain the traction they need. Future Travel Experience Asia 2014 will provide inspiration on the best future ideas and insight into future traveller behaviour and technologies, and the impacts they will have on systems, facilities and business strategies.
New for 2014 – Move between two parallel conference streams covering ‘On the Ground’ and ‘Up in the Air’
This year’s meeting will break new ground by introducing a new ‘Up in the Air’ conference stream, which will run parallel to our traditional ‘On the Ground’ conference stream, and will solely tackle improving the passenger experience onboard.
Outstanding speakers from across Asia-Pacific and beyond addressing our theme of ‘Transforming tomorrow’s customer journey in Asia’ include:
|•||Datuk Badlisham Ghazali, Managing Director, Malaysia Airports||•||Nigel Fanning, Head of Commercial and Operations Improvement, Jetstar Airways|
|•||Rossen Dimitrov, VP Customer Service, Qatar Airways||•||Sourav Sinha, Chief Officer – Information Technology, Oman Air|
|•||Richard Meredith, Chief Development Officer, Istanbul Grand Airport||•||Paul Mewett, Director – Simplified Passenger Travel, Vancouver Airport Authority|
|•||Hazem M. Sonbol, General Manager eCommerce, Saudia||•||Daniel Baron, Founder, LIFT Strategic Design|
|•||Mazhar Butt, Head of Development – Passenger Experience Strategy & Development, Dubai Airports||•||Jose Oller, Vice President, Airports and Operations Control, Peach Aviation|
|•||Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia||•||Renaud Irminger, Director, SITA Lab|
|•||Justin Erbacci, Vice President Customer Experience and Technology, Star Alliance||•||Cees de Vos, Director Innovation Outstations and Partnerships, Air France-KLM|
|•||Raymond Kollau, Founder, airlinetrends.com||•||Daniel Coleman, Founder, Future Travel Experience|
‘On the Ground’ conference sessions will focus on:
- airporttrends.com Workshop: Trends and innovations in the airport passenger experience
- What will be the needs of future travellers, and how should you go about developing new airport facilities and utilising existing ones to satisfy these demands?
- Leveraging mobile, wearable, biometrics and other new technologies before and after the flight itself to personalise and expedite the travel experience
- How do we resolve key passenger pain points in Asia’s airports, where queues are longer than passengers would like?
- The Low Cost Airline Passenger and Baggage Processing Symposium
- The klia2 Symposium
‘Up in the Air’ conference sessions will focus on:
- Exploring the in-flight passenger experience of the future
- Strategies to enhance the onboard experience for different passenger groups
- What are the key technologies that will enable airlines to create a more personalised onboard experience and drive ancillary revenue generation?
- How to differentiate your onboard passenger experience to stand out from the crowd – examples of best practice
- The Passenger Experience Leaders Panel
Innovative joint conference sessions will focus on:
- airlinetrends.com Workshop: Trends and innovations in the airline passenger experience
- The FTE End-To-End Mobile Forum
Conference programmes to be announced shortly
The full conference agendas will be announced in the next couple of weeks, but to give you an idea of what you can expect from the show in terms of quality and focus, please read the reports from the 3rd FTE Asia, which took place from 7-9 May 2013 at AsiaWorld-Expo, Hong Kong and attracted in excess of 300 delegates.