Future Travel Experience Asia 2013 has taken place
We would like to thank everyone who supported the event in Hong Kong. Details of next year’s FTE Asia show will be announced shortly. Keep up to date with all the latest conference developments as well as the latest news on enhancing the passenger experience by subscribing to our newsletter.
Don’t miss our flagship annual event – FTE Global 2013 in September
FTE Global 2013 will be hosted by McCarran International Airport and takes place on 4-6 September 2013, at the Mandalay Bay Hotel, Las Vegas. The event promises to deliver an outstanding learning and networking platform through workshops, conferences, airport tours, social events, Awards ceremony and inspiring exhibition program.
“This is a fantastic forum to have in Asia because we really do have a story to tell and FTE Asia underscores the importance and value that we bring to the table as a region.”
Russ Fortson, Manager, Customer Service and Product Development, Airports Worldwide, Cathay Pacific Airways
Theme: “Advanced processing strategies to facilitate rapid passenger growth”
Managing the rise of passenger throughput is a major challenge across Asia, and through our theme we will champion the latest thinking, concepts and collaborative efforts to enhance the speed at which passengers can move through the airport and enable them to take control of the process. Speakers and delegates will also debate the progressive initiatives that will need buy-in from the industry as a whole if they are to gain the traction they need. Future Travel Experience Asia 2013 will provide inspiration on the best future ideas and insight into future traveller behaviour and technologies, and the impacts they will have on systems, facilities and business strategies.
2013 Conference Programme
* Speaker invited
Tuesday 7 May
IATA workshop
FTE Asia 2013 delegates will benefit from a complimentary IATA workshop, where experts from IATA and guest speakers will lead in-depth technical sessions in an interactive environment on the following subject areas:
- The situation today regarding IATA Fast Travel initiatives
- Experiences and opportunities in China for implementing IATA Fast Travel projects
- Leveraging the possibilities of the always connected passenger – how the industry can exploit personal technology (mobile) to serve the customer better
- Introduction to new areas IATA is targeting from 2013 including:
- Security Access and Egress project – improving the passenger flow through security
- Checkpoint of the Future – its relevance for the Asian market
- Situation report on Near Field Communications (NFC), and its impact on the passenger experience of the future
Guest Workshop Speakers:
Thomas Jeske
Senior Service Manager IT Product Management, Lufthansa
Barry Woolnough
Senior Service Manager - Airport IT Systems, British Airways
FTE Asia Welcome Reception and Official Exhibition Opening
Welcome Reception – An opportunity to network and connect with your industry colleagues in a relaxed atmosphere whilst enjoying traditional Chinese entertainment.
Wednesday 8 May
Keynote Presentations followed by Q&A
How will HKIA evolve its strategies, and utilise its existing and new facilities, to provide a memorable and expedited passenger experience?
Ng Chi-Kee
Executive Director, Airport Operations, Airport Authority Hong Kong
Strategies for providing a memorable and expedited passenger experience on the ground for the Chinese traveller
Patrick Yeung
Chief Executive Officer, Dragonair
Opening Session
Welcome Addresses
Daniel Coleman
Founder & Event Director, Future Travel Experience
Patti Chau
Regional Director, ACI Asia-Pacific
Paul Behan
Head - Passenger Experience, IATA
Keynote Presentations followed by Q&A
How will HKIA evolve its strategies, and utilise its existing and new facilities, to provide a memorable and expedited passenger experience?
Ng Chi-Kee
Executive Director, Airport Operations, Airport Authority Hong Kong
Strategies for providing a memorable and expedited passenger experience on the ground for the Chinese traveller
Patrick Yeung
Chief Executive Officer, Dragonair
Second Working Session
Understanding the business case for advanced self-service strategies, and overcoming potential challenges relating to workforce and educating passengers across Asia
Chairman: Ilya Gutlin
President, Asia-Pacific, SITA
Mobile service management in China Eastern hubs
Kevin Cai
CIO, China Eastern
Creating a seamless passenger experience through self-service – From remote check-in through to disruption and business recovery, and everything in-between
Steve Tarbuck
Business Development Manager, Airlines Processes & Facilities, Copenhagen Airports
Understanding process challenges and opportunities so as to deliver customer value
Emi Spanakis
Director - Customer Experience, oneworld Alliance
Afternoon Keynote
Social network flight provided by Spring Airline is getting more and more favored by passengers
Mr. Wu An Zhang,
Assistant President, Spring Airlines
Third Working Session
Dynamic strategies for improving the speed and experience of passenger and baggage processing on domestic and international travel
Mike DiGeorge
Managing Director, ARINC Asia-Pacific Division
Incheon International Airport was named Best Airport Worldwide for the seventh time in a row in the 2011 ACI ASQ Awards. How has it achieved these plaudits and what further innovations does it have in mind to expedite passenger travel?
Ms. Sun Mi-Kyoung,
Manager, Incheon International Airport Corporation
Air New Zealand has been one of the true pioneers in recent years for facilitating a pure self-service experience for its passengers. What are the learnings from its domestic and international roll out, and its planned next steps?
Todd Grace
Strategy Manager, Air New Zealand
Passenger experience on new terminal building in Shen Zhen Bao An International Airport
Jian Shen
General Manager of Terminal Management Department, Shen Zhen Bao An International Airport
Fourth Working Session
Strategies for building new facilities to meet the future needs of passengers
Chairman's presentation: Giving Back Time to the Passenger
Greg Fordham
Managing Director, Airbiz
What are Jetstar's suggested plans for super-efficient airport facilities?
Tarik Kiki
Ground Product Manager, Jetstar
Airport IT infrastructure and facility implementation strategies to meet the current and future needs of passengers
Yuh Khee Leong
Vice President, Technology, Changi Airport Group (Singapore)
Networking Drinks
Networking drinks on Exhibition Floor followed by a free evening for delegates to explore the top sights of one of the world's most exciting cities - Hong Kong.
Thursday 9 May
Day 2 Keynote
How far will Cathay Pacific go in the coming years to enhance all aspects of its service offer on the ground?
Adrian Harley
General Manager Airports, Cathay Pacific Airways
Fifth Working Session
Taking advantage of mobile technologies to improve the passenger experience
Chairman's presentation: Best examples of leveraging mobile for the benefit of the passenger, and understanding future opportunities such as NFC
Stefan Rust
CEO, Exicon
JAL Mobile Strategy and NFC
Andrew Kenji Wang Fujiyama
Manager Planning Group Web Sales, Japan Airlines Co. Ltd
Sixth Working Session
Strategies to drastically improve the way we process baggage
Chairman: Daniel Coleman
Founder, Future Travel Experience
Providing Passengers with more convenient self-service function throughout the entire process
Ms. Meng Yang
Manager of Simplifying the Business in Ground Handling Department, Air China
Applying self-service bag drop with RFID and passenger wifi tracking to increase the passenger experience and punctuality at Nagoya Airport in Japan
Joint Presentation by:
Ian Rasmussen
Executive Vice-President, BagDrop systems BV
Nobutaka Koyanagi
Assistant Manager, Airport Services and Operations, ANA All Nippons Airways
Lessons learned in establishing a self-service drop-off process and more
Victor Vaessen
Director Product Development, KLM
HKIA Tour
We are delighted to announce that Hong Kong International Airport (HKIA) has confirmed details of the Airport Tour that will take place on the final day of Future Travel Experience Asia. Led by experts from the airport, the tour will take in the check-in areas, the Integrated Airport Centre, and the baggage hall, where the application of RFID and capacity enhancement will be showcased and explained. There are 40 available places on the tour, which will be allocated on a first-come-first-served basis, so confirm your delegate place today and secure your participation on the tour!
Ngong Ping 360 experience
Thanks to our friends at the Hong Kong Tourism Board many FTE Asia delegates will be given free passes to use the Ngong Ping 360, which is destined to be one of Hong Kong's 'must see' tourist attractions on Lantau Island. The Ngong Ping Cable Car is a visually spectacular 5.7km cable car journey, travelling between Tung Chung Town Centre and Ngong Ping on Lantau Island.
“I would say FTE 2012 was great as there were so many initiatives and innovations. It was very, very useful for airport operators and airlines also. I would recommend this event to airport operators and airlines in order to update and accommodate future travel behaviour.”
Pontas Parlindungan, Ground Service Analyst, PT. Garuda Indonesia
“In terms of self-service, people in this part of the world traditionally want to see real people behind the counter but this week we’ve been able to hear airlines, airport authorities and other authorities on the benefits of self-service and how they plan to move forward and this has given me a better insight.”
V. Loganathan, Regional Head, Customer Experience, AirAsia
“Informative and interesting with very relevant attendees and topics.”
Anna Woodward, Airport Customer Strategy Manager, British Airways
