The aviation industry is facing a defining period and whichever way you look change is on the horizon. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take to drive their businesses forward.
We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies for all. This is why we provide a platform across our conferences to champion the most exciting innovations, collaborations, visions and learnings.
Our 2024 theme is “Innovate to Grow”. The Premium Conference will provide unique insights into how the world will evolve over the short, medium and long-term, and how effective utilisation of technology, innovation, hospitality and collaboration can reimagine air travel for the better and support the significant growth that airlines, airports and their partners in the region will experience in the years to come. We have great confidence that this theme and focus will help to inspire dynamic new ideas to help you define a new wave of innovation and success for your organisation.
Stage 1 – Premium Conference Sessions
Tuesday 7th November 2023
FTE Baggage Innovation Working Group and FTE Digital, Innovation & Startup Hub – Joint Meeting (members only)
Topics to be covered include robotics and automation
FTE’s working groups bring together the most innovative and progressive organisations to provide a unique platform for sharing, learning, cooperation and industry advancement. In Singapore, Changi Airport Group will kindly host a meeting to bring together the members of our FTE Baggage Innovation Working Group (BIWG) and FTE Digital, Innovation & Startup Hub to focus on the topics of robotics and automation, where huge advancements are being made right now to solve many real-world challenges in the aviation industry. BIWG members will also have the opportunity to tour the CAG T2 Baggage Hall beforehand.
Changi Airport Terminal 2 Tour, hosted by Changi Airport Group
Now Fully Booked
Headline Partner Changi Airport Group will kindly facilitate guided tours for Premium Pass holders of the all-new Terminal 2 (T2), where nature meets modernity and seamlessly merges the realms of architecture and landscape. Inaugurated in 1991, the terminal underwent a three-and-a-half-year transformation journey in 2020 to increase handling capacity, enhance facilities and bring in more efficient systems. The T2 expansion project has added 15,500 square metres to the terminal building to support additional infrastructure, new systems and more retail offerings.
The FTE APEX Asia Expo Networking Ice Breaker, hosted at Hub & Spoke
Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2 – will host the FTE APEX Asia Expo Networking Ice Breaker. The venue boasts a unique glasshouse Café, live music bar, and is Changi’s gateway for visitors to experience the airport’s outdoor gardens and Singapore’s tropical offerings in a more adventurous way. The first drink is on us and attendees will enjoy live music, and have the opportunity to network with peers in both indoor and al-fresco settings at Hub & Spoke. In addition, bicycle rides and guided buggy tours will be available throughout the evening to take visitors through the Jurassic Arc and Changi Jurassic Mile – to showcase how Changi Airport innovates to delight passengers beyond conventional indoor terminal spaces. Attendees will also be able to purchase additional drinks and food if they wish to do so.
Hosted by:
Wednesday 8th November 2023
Ribbon-cutting ceremony
Welcome Addresses
Daniel Coleman
Founder & CEO
Future Travel Experience
Jayson Goh
Executive Vice President, Airport Management
Changi Airport Group
Opening Keynote Panel – Leadership perspectives on the biggest opportunities and challenges for the aviation industry across Asia and beyond
Monica Miller
Asia Business Reporter
BBC News
Jayson Goh
Executive Vice President, Airport Management
Changi Airport Group
Manish Raniga
CEO of Airline Investments
777 Partners
Sumesh Patel
President, Asia Pacific
SITA
Conference break - dedicated time in the exhibition hall
Airline Innovation Summit: How airlines and their partners are making pioneering use of technology to enhance CX, efficiency and sustainability
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Leveraging AI solutions as part of a major CRM digital transformation effort at Turkish Airlines
Emre Yavuz
Manager, Advanced Analytics and Customer Data Management
Turkish Airlines Technology
ZIPAIR: Charting unconventional skies with JAL’s legacy – an insider’s perspective on strategic IT integration and innovation
Akemi Kimura
Manager, Fast Travel, IT Strategy & Development,
ZIPAIR
How Southwest Airlines is leveraging technologies such as Artificial Intelligence and Machine Learning to boost operational efficiency and the customer experience
Kevin Kleist
Senior Emerging Trends Advisor
Southwest Airlines
Sponsored by:
Conference break – dedicated time in the exhibition hall
Airport Innovation Summit: How airports and their partners are making pioneering use of technology to enhance CX, efficiency and sustainability
Javed Malik
Chair of the Advisory Board
Ink Innovation
Implementing technology to enhance CX and efficiency across different customer landscapes across the globe
Andrew Tan
Director and Head, Airport Operations
Changi Airports International
How Noida International Airport is leveraging the cloud, common-use self-service and biometrics to create a world-class passenger experience
Anurag Shandilya
Head – Airport Operations
Noida International Airport (by Flughafen Zürich AG)
Sunil Ankalgi
Regional Director, Sales & Account Management, Airline and Airport Operations, APAC
Amadeus
Conference break - dedicated time in the exhibition hall
Fireside Chat
Monica Miller
Asia Business Reporter
BBC News
Dabraj Sing
Chief Business Officer
airasia MOVE
In a strategic move, the digital arm of Capital A – airasia Digital – recently announced its transformation into MOVE Digital (MOVE). This heralds an exciting chapter in its next phase of growth and as part of this the airasia Superapp has been rebranded as ‘airasia MOVE’. A key priority will be to further drive airasia MOVE’s vision as a low-cost travel platform with high conversion.
Special Presentation: How the pioneering ‘Digital, Innovation, Ventures & Analytics’ (DIVA) programme is helping Changi Airport Group to successfully tap into new and emerging technologies and trends, ranging from artificial intelligence to the metaverse
Jeffrey Loke
Senior Vice President, DIVA and Pricing & Commercial Strategy
Changi Airport Group
Conference break – dedicated time in the exhibition hall
Revolutionising passenger and baggage processing to better serve evolving customer needs – from automation to biometrics and more
Following a scene-setting presentation by the moderator, each speaker will deliver a presentation, before the session moves into an interactive panel discussion.
Scene-setting presentation: Moving data from different sources and applying analytics & AI to deliver a consistent and reliable experience to the customer and asset owner
Kit Su Lee
Regional Head of Operations, Asia-Pacific
Collins Aerospace
Using AI-driven solutions to deliver better flow management and locate and recognise baggage
Jordie Knoppers
Future Customer Journey Manager
KLM Royal Dutch Airlines
Goodbye old, hello new! How Alaska Airlines is redeveloping the ticket lobby and empowering guests
April Murphy
Hub Developments Portfolio Manager
Alaska Airlines
An exclusive update on the latest POCs being undertaken by the FTE Baggage Innovation Working Group, which is helping to redefine baggage handling
Darin Juby
Head of Baggage Transformation
Future Travel Experience
FTE APEX Asia Expo Awards Ceremony
The FTE APAC Pioneer Awards will shine a light on the 20 airlines and airports across Asia-Pacific who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the twenty nominees will be presented with an “Outstanding Achievement” trophy, and six others will be highly commended during an official awards ceremony which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
Sponsored by:
FTE APEX Asia Expo Reception & Awards After Party
Relax and network with music and refreshments while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
Sponsored by:
Thursday 9th November 2023
Day 2 Opening Virtual Keynote
Exclusive insights into the findings of the groundbreaking FTE/Fast Future Study on ‘Tomorrow’s Customer 2030’
Rohit Talwar
CEO
Fast Future
Inflight innovation powered by technology and creativity
After a scene-setting presentation, each panellist will speak from their seat for five minutes to share how they are embracing innovation and technology to enhance the inflight experience, before the session moves into an interactive panel discussion.
The future of IFEC, new business models, digitalising the aircraft cabin, new use cases, F&B ordering, advertising opportunities, inflight payment and more.
Lauren Costello
Executive Director
Airline Passenger Experience Association (APEX)
David Coiley
Regional Vice President Asia Pacific Aviation Sales
Viasat
Mir Amer Hussain
Head - Product (Onboard) & IFE&C
Air India
Ingo Wuggetzer
Vice President Cabin Marketing
Airbus
Verena Bintaro
Director of Marketing, Communications and Partnerships
AERQ
CEO Fireside Chat
Monica Miller
Asia Business Reporter
BBC News
Theo Panagiotoulias
CEO
Star Alliance
The Customer Experience & Service Summit – creating unique and memorable customer journeys
Each speaker will deliver a presentation to share how they are embracing innovation to enhance the customer journey, before the session moves into an interactive discussion led by the moderator. Topics to be covered include customer experience, customer service, personalisation, comfort and F&B.
Stuart Forster
Editor
Onboard Hospitality
Utilising data dynamically to enrich the customer experience on the day of travel and beyond
Keiichi Ueda
VP of Digital Transformation & Innovation
All Nippon Airways
The evolving role of Airport Lounges to elevate the passenger experience on the ground
Syaifullah Sarip
Head of Business Development, APAC
Airport Dimensions
Steven Dickson
Operations Advisor
Cebu Pacific
Conference break - dedicated time in the exhibition hall
How to become a top-rated airline or airport in passenger experience rating programmes like APEX and Skytrax – lessons from those who have climbed the ladder
After scene-setting by the moderator, we will hear learnings from air transport stakeholders who have successfully climbed CX rankings in recent years in a panel session format.
Prae Prasitwisat
Chief Experience Officer
YATES+partners
Christian Draeger
VP Customer Experience
Star Alliance
Rowan Chalmers
Chief Transformation Officer
Fiji Airways
Nicholas Donovan
Head of Aviation Services
Melbourne Airport
Lim Kim Hai
Executive Chairman
Rex Airlines
Craig Devoy
Managing Partner
Yates+Partners
Conference break – dedicated time in the exhibition hall
The APEX Regional Passenger Choice Awards Ceremony
APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2024 APEX Passenger Choice Awards.
The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for FTE APEX Asia Expo 2024
Why be part of FTE APEX Asia Expo?
Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More informationAwards
FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
More information
Networking
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
More information
FTE APEX Asia Expo registration
Learn about the FTE APEX Asia Expo 2024 registration options
Book your booth
Exhibit your product or service. Contact our team to discuss the opportunities available:
Vital Event Information
FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
- Event
- FTE APEX Asia Expo 2024
- Date
- - November 2024
- Location
- Marina Bay Sands Expo & Convention Centre, Singapore
Get Future Travel Experience news & updates sent to your inbox