Future Travel Experience Asia – Conference

Managing the rise of passenger throughput is a major challenge across Asia, and through our theme we will champion the latest thinking, concepts and collaborative efforts to enhance the speed at which passengers can move through the airport, enable them to take control of processes and then personalise and enhance their experience both on the ground and up in the air. Speakers and delegates will also debate the progressive initiatives that will need buy-in from the industry as a whole if they are to gain the traction they need. Future Travel Experience Asia 2014 will provide inspiration on the best future ideas and insight into future traveller behaviour and technologies, and the impacts they will have on systems, facilities and business strategies.

New for 2014 – Move between two parallel conference streams covering ‘On the Ground’ and ‘Up in the Air’

This year’s meeting will break new ground by introducing a new ‘Up in the Air’ conference stream, which will run parallel to our traditional ‘On the Ground’ conference stream, and will solely tackle improving the passenger experience onboard.

Conference programmes to be announced in the second half of 2014

It will be some time before we are able to launch the full agenda and speaker line-up for FTE Asia 2014. However, to give you an idea of the quality of our speakers, focus and commitment to progressive discussion, please review the FTE Asia 2013 agenda below, which focused only on ‘On the Ground’ activities.

2013 Conference Programme

* Speaker invited

Tuesday 7 May

Time: 14.00 – 18.00

IATA workshop

FTE Asia 2013 delegates will benefit from a complimentary IATA workshop, where experts from IATA and guest speakers will lead in-depth technical sessions in an interactive environment on the following subject areas:

  • The situation today regarding IATA Fast Travel initiatives
  • Experiences and opportunities in China for implementing IATA Fast Travel projects
  • Leveraging the possibilities of the always connected passenger – how the industry can exploit personal technology (mobile) to serve the customer better
  • Introduction to new areas IATA is targeting from 2013 including:
    • Security Access and Egress project – improving the passenger flow through security
    • Checkpoint of the Future – its relevance for the Asian market
    • Situation report on Near Field Communications (NFC), and its impact on the passenger experience of the future

Guest Workshop Speakers:

Thomas Jeske
Senior Service Manager IT Product Management, Lufthansa


Barry Woolnough
Senior Service Manager - Airport IT Systems, British Airways

British Airways
Time: 19.30 – 21.30

FTE Asia Welcome Reception and Official Exhibition Opening

Welcome Reception – An opportunity to network and connect with your industry colleagues in a relaxed atmosphere whilst enjoying traditional Chinese entertainment.

Wednesday 8 May

Time: 09.00 – 10.30

Keynote Presentations followed by Q&A

How will HKIA evolve its strategies, and utilise its existing and new facilities, to provide a memorable and expedited passenger experience?

Ng Chi-Kee, Executive Director, Airport Operations, Hong Kong International Airport

Ng Chi-Kee
Executive Director, Airport Operations, Airport Authority Hong Kong

Strategies for providing a memorable and expedited passenger experience on the ground for the Chinese traveller

Patrick Yeung, Chief Executive Officer, Dragonair

Patrick Yeung
Chief Executive Officer, Dragonair

Opening Session

Welcome Addresses

Daniel Coleman
Founder & Event Director, Future Travel Experience

Future Travel Experience Asia

Patti Chau
Regional Director, ACI Asia-Pacific

ACI Asia-Pacific

Paul Behan
Head - Passenger Experience, IATA


Keynote Presentations followed by Q&A

How will HKIA evolve its strategies, and utilise its existing and new facilities, to provide a memorable and expedited passenger experience?

Ng Chi-Kee
Executive Director, Airport Operations, Airport Authority Hong Kong

Hong Kong International Airport

Strategies for providing a memorable and expedited passenger experience on the ground for the Chinese traveller

Patrick Yeung
Chief Executive Officer, Dragonair

Time: 10.30 – 11.15  |  Coffee break on exhibition floor
Time: 11.15 – 12.45

Second Working Session

Understanding the business case for advanced self-service strategies, and overcoming potential challenges relating to workforce and educating passengers across Asia

Chairman: Ilya Gutlin
President, Asia-Pacific, SITA


Mobile service management in China Eastern hubs

Kevin Cai
CIO, China Eastern

China Eastern

Creating a seamless passenger experience through self-service – From remote check-in through to disruption and business recovery, and everything in-between

Steve Tarbuck
Business Development Manager, Airlines Processes & Facilities, Copenhagen Airports

Copenhagen Airports

Understanding process challenges and opportunities so as to deliver customer value

Emi Spanakis
Director - Customer Experience, oneworld Alliance

oneworld Alliance
Time: 12.45 – 14.00  |  Lunch on exhibition floor
Time: 14.00 - 14.30

Afternoon Keynote

Social network flight provided by Spring Airline is getting more and more favored by passengers

Mr. Wu An Zhang,
Assistant President, Spring Airlines

Spring Airlines
Time: 14.30 – 15.30

Third Working Session

Dynamic strategies for improving the speed and experience of passenger and baggage processing on domestic and international travel

Mike DiGeorge
Managing Director, ARINC Asia-Pacific Division


Incheon International Airport was named Best Airport Worldwide for the seventh time in a row in the 2011 ACI ASQ Awards. How has it achieved these plaudits and what further innovations does it have in mind to expedite passenger travel?

Ms. Sun Mi-Kyoung,
Manager, Incheon International Airport Corporation

Incheon International Airport Corporation

Air New Zealand has been one of the true pioneers in recent years for facilitating a pure self-service experience for its passengers. What are the learnings from its domestic and international roll out, and its planned next steps?

Todd Grace
Strategy Manager, Air New Zealand

Air New Zealand

Passenger experience on new terminal building in Shen Zhen Bao An International Airport

Jian Shen
General Manager of Terminal Management Department, Shen Zhen Bao An International Airport

Shenzhen Bao'an International Airport
Time: 15.30 – 16.00 Coffee break on the exhibition floor
Time: 16.00 – 17.30

Fourth Working Session

Strategies for building new facilities to meet the future needs of passengers

Chairman's presentation: Giving Back Time to the Passenger

Greg Fordham
Managing Director, Airbiz


What are Jetstar's suggested plans for super-efficient airport facilities?

Tarik Kiki
Ground Product Manager, Jetstar


Airport IT infrastructure and facility implementation strategies to meet the current and future needs of passengers

Yuh Khee Leong
Vice President, Technology, Changi Airport Group (Singapore)

Changi Airport Group (Singapore)
Time: 17.30 – 18.30

Networking Drinks

Networking drinks on Exhibition Floor followed by a free evening for delegates to explore the top sights of one of the world's most exciting cities - Hong Kong.

Thursday 9 May

Time: 09.00 – 09.30

Day 2 Keynote

How far will Cathay Pacific go in the coming years to enhance all aspects of its service offer on the ground?

Adrian Harley
General Manager Airports, Cathay Pacific Airways

Cathay Pacific
Time: 09.30 – 10.30

Fifth Working Session

Taking advantage of mobile technologies to improve the passenger experience

Chairman's presentation: Best examples of leveraging mobile for the benefit of the passenger, and understanding future opportunities such as NFC

Stefan Rust
CEO, Exicon


JAL Mobile Strategy and NFC

Andrew Kenji Wang Fujiyama
Manager Planning Group Web Sales, Japan Airlines Co. Ltd

Japan Airlines Co. Ltd
Time: 10.45 – 11.30  |  Coffee break on exhibition floor
Time: 11.30 – 13.00

Sixth Working Session

Strategies to drastically improve the way we process baggage

Chairman: Daniel Coleman
Founder, Future Travel Experience

Future Travel Experience

Providing Passengers with more convenient self-service function throughout the entire process

Ms. Meng Yang
Manager of Simplifying the Business in Ground Handling Department, Air China

Air China

Applying self-service bag drop with RFID and passenger wifi tracking to increase the passenger experience and punctuality at Nagoya Airport in Japan

Joint Presentation by:

Ian Rasmussen
Executive Vice-President, BagDrop systems BV


Nobutaka Koyanagi
Assistant Manager, Airport Services and Operations, ANA All Nippons Airways

ANA All Nippon Airways

Lessons learned in establishing a self-service drop-off process and more

Victor Vaessen
Director Product Development, KLM

Time: 13.00 – 14.00  |  Lunch break on exhibition floor
Time: 15.00 - 16.30


We are delighted to announce that Hong Kong International Airport (HKIA) has confirmed details of the Airport Tour that will take place on the final day of Future Travel Experience Asia. Led by experts from the airport, the tour will take in the check-in areas, the Integrated Airport Centre, and the baggage hall, where the application of RFID and capacity enhancement will be showcased and explained. There are 40 available places on the tour, which will be allocated on a first-come-first-served basis, so confirm your delegate place today and secure your participation on the tour!

Ngong Ping Cable Car

Ngong Ping 360 experience

Thanks to our friends at the Hong Kong Tourism Board many FTE Asia delegates will be given free passes to use the Ngong Ping 360, which is destined to be one of Hong Kong's 'must see' tourist attractions on Lantau Island. The Ngong Ping Cable Car is a visually spectacular 5.7km cable car journey, travelling between Tung Chung Town Centre and Ngong Ping on Lantau Island.