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Heathrow opens indoor park to promote passenger relaxation


Visitors to the pop-up park can enjoy a specially developed menu and views across the Heathrow Airport airfield.

Visitors to the pop-up park can enjoy a specially developed menu and views across the Heathrow Airport airfield.

Heathrow Airport has opened a new pop-up park in Terminal 5, where passengers can relax and enjoy views of the airfield while they wait for their flight. The park includes grass, hedges and plants, as well as rosemary bushes and jasmine, which can help promote relaxation and enhance wellbeing pre-flight.

A specially developed pre-flight relaxation menu has also been introduced by the various eateries in the terminal. The food includes ingredients that are scientifically proven to help people unwind and includes a dish from world-renowned chef Gordon Ramsay.

The new park follows research which found that 33% of people take up to five days to get into holiday mode, while 42% continue to check emails, texts and voicemails while on holiday. A third of travellers blame work as the main killer of their holiday mood. With this in mind, the park has been introduced to coincide with the half-term school holidays in the UK, which is expected to lead to 1.5 million passengers passing through the airport to enjoy a pre-winter holiday.

Ben Crowley, Head of Food & Beverage at Heathrow Airport, said: “Holidays are precious, providing us vital time to relax and recharge our batteries. We want to help our passengers start their holiday the moment they arrive at the airport, and make sure their time away is as relaxing and enjoyable as possible.

“Our indoor park adds a completely different dimension to Heathrow’s departure lounge and our menu of specially developed relaxation dishes really completes the experience.”

» More information can be found here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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