Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
FTE spoke to Paul Kehoe, Chief Executive of Birmingham Airport, and Philip Cox-Hynd, Co-Founder of Harley Young, about how to effectively manage change during a major transition.
FTE spoke to Aéroports de Lyon’s Olivier Althuser about how a focus on improving customer service and facilities has contributed to increased satisfaction among passengers. Read full article »
We explore some of the less expensive, but equally effective, solutions to improve the airport experience from the likes of London Heathrow, Lufthansa, Air France-KLM and Helsinki Airport. Read full article »
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
As LAX’s Bradley West Terminal opens, FTE speaks to LAWA’s Dominic Nessi about the inspiration behind the design and what passengers can expect to experience. Read full article »
Southwest Airlines has unveiled plans for a new $156 million terminal at Houston Hobby International Airport.