Immigration & Arrivals // // 1 Comment

Hartsfield-Jackson to install 74 APC kiosks to reduce immigration queues


Vancouver Airport Authority-developed BorderXpress kiosks

The Vancouver Airport Authority-developed BorderXpress kiosks are already in place in the likes of Vancouver, Montréal-Trudeau, Chicago O’Hare and Seattle-Tacoma airports.

Hartsfield-Jackson Atlanta International Airport, the world’s busiest airport by passenger traffic, has announced plans to install 74 Automated Passport Control (APC) BordeXpress kiosks to expedite the customs entry process.

The kiosks, developed by Vancouver Airport Authority, reduce the U.S. Customs and Border Protection (CBP) inspection process by as much as 89% and typically cut passenger queuing times in half at the immigration checkpoint.

As opposed to filling out a declaration card and waiting to see a CBP officer, passengers can complete the declaration and scan their e-passport at a self-service kiosk, and simply present their receipt to a CBP officer for validation.

Craig Richmond, President & CEO of Vancouver Airport Authority, commented: “We’re proud to partner with the world’s busiest airport to improve the passenger experience – on a grand scale. With international travel on the rise, ATL will use BorderXpress kiosks to move passengers more quickly to meet their increasing demands.”

BorderXpress kiosks have already been implemented at a number of North American airports, including Vancouver, Montréal-Trudeau, Chicago O’Hare, and Seattle-Tacoma airports.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

One comment from our readers

  1. Erwin says:

    Very nice to read this since the queues at ATL were indeed large. Passengers need to run once and a while to catch their connecting flights. Especially passengers from Europe with connecting flights to South America will appreciate the shorter waiting time at the border control. Well done Atlanta!

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