Iberia and Samsung partner on NFC project to simplify airport experience
Iberia is partnering with Samsung to establish how NFC technology can be used to improve access control, mobile payment services and baggage processing.
Spanish carrier Iberia and technology giant Samsung have signed a Memorandum of Understanding to jointly develop and promote a variety of Near Field Communication (NFC)-based solutions to help simplify the airport experience for passengers.
As part of the agreement, Iberia passengers who check-in online will have the option of receiving their boarding pass on their NFC-enabled smartphone. The boarding pass would be stored on the SIM card within the smartphone, meaning passengers can use their mobile device to access the security area or board their flight using their mobile, even if it is switched off.
Iberia and Samsung – the latter of which recently delivered the keynote address at FTE Europe 2014 – will also explore how they can use SIM-based NFC to allow passengers to enter airport lounges and receive personalised airport and flight information at the airline’s Quick Service Points.
The partners are pursuing NFC due to the fact that the reading process is faster than the current optical barcode readers, which will help to increase processing times and reduce queues at checkpoints across the airport. Further down the line, they will work together to explore how NFC can be used to improve baggage processing and onboard services.
Dimitris Bountolos Montabes, Director of Customer Experience, Iberia, commented: “With this agreement, which unites the world leader in the field of digital technology, we are once again pioneering a project that will substantially improve the travel experience for our customers through significant time savings.”
FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.
Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam
Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.
Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.
» View the full FTE Europe ‘On the Ground’ conference agenda
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