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Iberia and Samsung partner on NFC project to simplify airport experience


Iberia & Samsung partner on NFC Technology

Iberia is partnering with Samsung to establish how NFC technology can be used to improve access control, mobile payment services and baggage processing.

Spanish carrier Iberia and technology giant Samsung have signed a Memorandum of Understanding to jointly develop and promote a variety of Near Field Communication (NFC)-based solutions to help simplify the airport experience for passengers.

As part of the agreement, Iberia passengers who check-in online will have the option of receiving their boarding pass on their NFC-enabled smartphone. The boarding pass would be stored on the SIM card within the smartphone, meaning passengers can use their mobile device to access the security area or board their flight using their mobile, even if it is switched off.

Iberia and Samsung – the latter of which recently delivered the keynote address at FTE Europe 2014 – will also explore how they can use SIM-based NFC to allow passengers to enter airport lounges and receive personalised airport and flight information at the airline’s Quick Service Points.

The partners are pursuing NFC due to the fact that the reading process is faster than the current optical barcode readers, which will help to increase processing times and reduce queues at checkpoints across the airport. Further down the line, they will work together to explore how NFC can be used to improve baggage processing and onboard services.

Dimitris Bountolos Montabes, Director of Customer Experience, Iberia, commented: “With this agreement, which unites the world leader in the field of digital technology, we are once again pioneering a project that will substantially improve the travel experience for our customers through significant time savings.”

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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