Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
* Speaker Invited
Day 1 conference agendas are the same across all streams
In recent years, many of the world’s leading airlines have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This session will bring together a number of the leaders of these divisions and start-up incubators to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years.
Format: Following the Chairman’s slides, the panellists will each deliver 10-minute presentations before a panel discussion begins.
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum two years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire out-of-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report, and will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
FTE is passionate about driving industry change and excited to be supporting the efforts of AAAE’s Airport Innovation Accelerator, which exists to explore, discuss, and launch innovations in airports. We know that the FTE community creates great ideas through our co-creation sessions, and through this new partnership, this output can now be utilised by AAAE as they work to create a set of prioritised and vetted solutions, ready for implementation by their airport members and stakeholder partners on a key range of industry issues, where improvements need to be achieved.
Make the most of the vital networking opportunities provided at the FTE Global 2016 Welcome Reception, where delegates can enjoy demonstrations in the exhibition for the first time during the event, as well as drinks and Rio de Janeiro-inspired entertainment. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
* Speaker Invited
Building off the air industry’s efforts to innovate and transform the end-to-end travel process, CBP is expanding its public / private partnerships to secure and enhance the traveller experience. Delegates of FTE Global are invited to join a special breakfast briefing, where Ms. Manaher will outline CBP’s strategic vision to meet the biometric exit challenge beginning with major airports in 2018, and how CBP is looking to work with stakeholders on achieving that goal.
Fourth Working Session
Exclusive - As part of its service transformation efforts, Heathrow Airport conducted a CX journey mapping exercise and identified many areas of opportunity. At FTE Global they now reveal the strategies to address these challenge areas through a combination of new initiatives leveraging digital, brand, infrastructure, staff and partner stakeholders on the airport.
The Japanese have a great tradition of leveraging cutting edge technology to enhance customer experiences. As they plan for the Tokyo 2020 Olympics and beyond, how will the country strike a balance between taking advantage of new technology and maintaining a strong service presence, and how should this approach differ for passengers from different continents?
How does Lufthansa plan to leverage next-generation automation and digital self-service to create walkthrough experiences, while retaining a personalised human touch throughout the journey?
Every business needs to innovate, but where do you start? In this keynote, Terry Jones will share ways for organisational innovation. Drawing from his experiences as the founder of Travelocity.com, Founding Chairman of Kayak.com and Chairman of WayBlazer, Jones will guide the audience on ways to turn innovation from an academic exercise into an everyday skill. He will cover specific innovation within travel, focusing on artificial intelligence and what it means for airlines, airports, suppliers and travellers alike.
Fifth Working Session
This session will explore the unique ways in which technology can be used to enhance the airport experience for different passenger groups, including blind, hard of hearing and elderly travellers, millennials, unaccompanied minors, obese passengers, different nationalities, late arrivals etc. Following major incidents over the Summer the panel will also debate how technology can be utilised to better support passengers during times of disruption.
Format: Scene-setting presentation before each panellist talks about what they’re doing in a certain area. This will then be discussed in a Q&A with the panel before moving on to the next topic.
Sixth Working Session
“Mardi Gras” themed FTE Global 2016 Gala Evening and FTE Awards Ceremony at the House of Blues
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2016 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place at the House of Blues at the Mandalay Bay Resort, and will also play host to the Future Travel Experience Awards 2016 ceremony. Live entertainment will be provided by the Lucky Devils Band, a premium 8-piece band specialising in high-energy music with a “cooler-than-average” song list. The social and networking events are open to all FTE Global delegates.View the photos
* Speaker Invited
Hilton is focused on reimagining the entire travel experience from booking to reliving the memories, creating a more and more personalized experience in the room and beyond. Partnering with companies like Uber, Tesla and Amazon enabled Hilton to lead a number of industry firsts and provide an exceptional experience that extends outside just the time spent on-property. What are the lessons learned and where will Hilton go next with its innovation efforts?
Zappos.com (part of the Amazon family), a US-based industry leader in e-commerce customer satisfaction, is renowned for its company culture and innovative management practices. What can the travel sector learn from Zappos, and how would Zappos redefine the end-to-end passenger experience given the chance?
Seventh Working Session
Following a series of scene-setting presentations the panel will then debate what they have heard, contribute their own ideas and discuss ways forward which will help achieve true industry progression.
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
Technovation Solutions operates the Technovation Center in Las Vegas, focused on bringing rich, unique customer experience and staff engagement strategies to the Hospitality, Travel, and retail verticals. They showcase the latest customer facing and staff facing technologies allowing creation of “connected” customer experience with all the supporting staff and technology platforms to execute against these experiences. Their ecosystem of partners, including Microsoft, Intel, and NEC, (among others) allow us to showcase market leading technologies in a full range of areas including guest experience, IoT and connected space capabilities, application development, digital menus, table side ordering, POS, location-based and mobile marketing, supply chain management, financial management, energy management, sophisticated data analytics, and technologies that provide increased operational efficiencies.
They have recently launched a collaborative solution called the “Connected Room” that is scalable and fits well into the travel and hospitality verticals providing tablet and BYOD-based space and guest room management services including dining, concierge/valet services, entertainment, and room management services (e.g.—lighting and temperature controls.) Their collaborative approach and focus on solutions sales to the market and our ability to provide live immersive experiences provide a differentiated sales capability for partners in their ecosystem. It provides them with the ability to engage with clients in a unique and highly productive manner, and provide thought leadership throughout the sales process. Technovation Solutions ability to translate products into solutions for clients across verticals has been the cornerstone of their success with clients and partners.
* Speaker Invited
Future Travel Experience Global 2016 is an independent global forum that brings together airlines, airports, government agencies, vendors, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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