Reflecting our continued dedication to improving the ground-based passenger experience, Future Travel Experience Global 2016 will once again include an ‘On the Ground’ conference stream, focusing on the latest developments and future trends relating to each of the key passenger touch points and technologies. In-depth conference sessions featuring a wide variety of industry experts will focus on a range of topics, including pre-travel, check-in, baggage, security, immigration, arrivals and post-travel.
The ‘On the Ground’ stream will also explore how stakeholders can leverage mobile advancements, wearable technology, robotics, artificial intelligence, big data, advanced analytics, single biometric tokens and personalisation to improve the customer experience and enhance operational efficiency. All delegates will also have access to the ‘Terminal Design & Delivery’ and ‘Up in the Air’ conference streams
* Speaker Invited
Day 1 conference agendas are the same across all streams
In recent years, many of the world’s leading airlines have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This session will bring together a number of the leaders of these divisions and start-up incubators to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years.
Format: Following the Chairman’s slides, the panellists will each deliver 10-minute presentations before a panel discussion begins.
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum two years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire out-of-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report, and will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Discussion topics to be announced soon
Make the most of the vital networking opportunities provided at the FTE Global 2016 Welcome Reception, where delegates can enjoy demonstrations in the exhibition for the first time during the event, as well as drinks and Rio de Janeiro-inspired entertainment. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
* Speaker Invited
Fourth Working Session
Exclusive - As part of its service transformation efforts, Heathrow Airport conducted a CX journey mapping exercise and identified many areas of opportunity. At FTE Global they now reveal the strategies to address these challenge areas through a combination of new initiatives leveraging digital, brand, infrastructure, staff and partner stakeholders on the airport.
The Japanese have a great tradition of leveraging cutting edge technology to enhance customer experiences. As they plan for the Tokyo 2020 Olympics and beyond, how will the country strike a balance between taking advantage of new technology and maintaining a strong service presence, and how should this approach differ for passengers from different continents?
How does Lufthansa plan to leverage next-generation automation and digital self-service to create walkthrough experiences, while retaining a personalised human touch throughout the journey?
Fifth Working Session
This session will explore the unique ways in which technology can be used to enhance the airport experience for different passenger groups, including blind, hard of hearing and elderly travellers, millennials, unaccompanied minors, obese passengers, different nationalities, late arrivals etc.
Format: Scene-setting presentation before each panellist talks about what they’re doing in a certain area. This will then be discussed in a Q&A with the panel before moving on to the next topic.
Sixth Working Session
“Mardi Gras” themed FTE Global 2016 Gala Evening and FTE Awards Ceremony at the House of Blues
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2016 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place at the House of Blues at the Mandalay Bay Resort, and will also play host to the Future Travel Experience Awards 2016 ceremony.
* Speaker Invited
Seventh Working Session
Following a series of scene-setting presentations the panel will then debate what they have heard, contribute their own ideas and discuss ways forward which will help achieve true industry progression.
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
* Speaker Invited
Future Travel Experience Global 2016 is an independent global forum that brings together airlines, airports, government agencies, vendors, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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