Redefining the end-to-end passenger experience | Independent news and events


This event has now taken place. We’d like to thank our sponsors, exhibitors, speakers and delegates for their continued support.

In 2018 the event will return to the Mandalay Bay Hotel and Resort Las Vegas, 10 – 12 September 2018.

Terminal Design & Delivery Summit

No industry event does more to inspire, engage and connect its participants

6-8 September 2017 Mandalay Bay Resort, Las Vegas


Headline Partner:

Headline Partner:

Host:

Host:




SUPPORTING PARTNER:
FTE global Supporting Partner ACC Airports Consultants Council
SUPPORTING PARTNER:
FTE global Supporting Partner AAAE
SUPPORTING PARTNER:
FTE global Supporting Partner Airport Terminal Of The Future
SUPPORTING PARTNER:
FTE global Supporting Partner jetblue technology
PLATINUM SPONSOR:
PLATINUM SPONSOR:
PLATINUM SPONSOR:
FTE global Supporting Partner Rockwell Collins
PLATINUM SPONSOR:
Scarabee
PLATINUM SPONSOR:
sita
PLATINUM SPONSOR:
unisys
GOLD SPONSOR:
FTE global Gold Sponsor Airbus
GOLD SPONSOR:
FTE global Gold Sponsor Airport-Lounge-Development
GOLD SPONSOR:
Airport-Lounge-Development
GOLD SPONSOR:
FTE global Gold Sponsor gogo
GOLD SPONSOR:
FTE global Gold Sponsor ICF
GOLD SPONSOR:
FTE global Gold Sponsor infosys
GOLD SPONSOR:
FTE global Gold Sponsor Sales Force
GOLD SPONSOR:
FTE global Gold Sponsor Vanderlande
BRONZE SPONSOR:
FTE global Bronze Sponsor xovis
BRONZE SPONSOR:
FTE global Bronze Sponsor merchant-aviation
BRONZE SPONSOR:
FTE global Bronze Sponsor Mexia interactive

Terminal Design & Delivery Summit


The FTE Terminal Design & Delivery Summit has been created to help those responsible for designing the terminals of the future get customer experiences right. Introduced in response to overwhelming industry demand, it will place an emphasis on exploring how terminal design must evolve to accommodate the increasing role of new technology throughout the travel process.

This unique Summit will attract a variety of stakeholders, ranging from architects, airport planners, and engineering and design firms, to airport planning managers, airline corporate real estate executives, government agencies and financing companies, all keen to share their expertise and collectively define tomorrow’s airport terminal. This independent conference will place an emphasis on ensuring all voices in this field are heard, offer future-focused and inspirational thinking, and provide a mandate to use design to create better passenger experiences.

All delegates will also have access to the ‘On the Ground’, ‘Labs and Start-up Symposium’ and ‘Up in the Air’ conference streams.

Day 1 is a joint day of sessions for all participants.

Tuesday 5th September 17:30 - 21:00

Technovation Center Tours
WELCOME MIXER AND TOUR

Begin your FTE Global experience with Technovation, NEC, and Microsoft at their “Glimpse of the Future” event to see live demos around industry trends in the travel industry. Enjoy food and drink while you learn more about their “curb to gate” solutions, facial ID and security solutions, passenger experience solutions as well as a range of airline and airport management, operations and transport solutions including AI and VR. It will be an evening of fun, education and networking with leaders in these areas.

Wednesday 6th September - Day 1


09:15 - 10:15

Networking Ice Breaker & Coffee

Room 2

Wednesday 6th September 10:30 - 12:00

Opening Keynote Session

Room 1

Welcome


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Welcome from the host


Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport

Inspirational Keynotes


How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Dirk Ahlborn
CEO
JumpStarter Inc & Hyperloop Transportation Technologies, Inc

ANA’s endeavour to redefine its business to impact all 7 billion people on Earth

Kevin Kajitani
Intrapreneur
Digital Design Lab
ANA Holdings & ANA Avatar XPRIZE Visioneers Team
Akira Fukabori
Intrapreneur
Market Communication
All Nippon Airways & ANA Avatar XPRIZE Visioneers Team

12:00 - 13:30
Official exhibition opening, lunch break and networking on the exhibition floor
Wednesday 6th September 13:30 - 15:00

The future according to the disruptors

Second Working Session (Room 1)

 A holistic vision of the future of travel and the very real impacts that today’s seemingly “futuristic” concepts will have on the air transport industry

This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.

Chairman


Garen Moreno
Director, Strategic Partnering
BMW Designworks & Host of Departure Unknown

Presenters


Sandi Adam
Chief Marketer
Zunum Aero
Jason Chua
Project Executive
A³ by Airbus Group
Joshua Krall
CTO & Co-founder
Boom Supersonic
Amy Friedlander Hoffman
Head of Business Development & Experiential Marketing
Uber

Additional panelists


Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport
Mohammad Gaber
Senior Director – Digital Strategy & Transformation
Air Canada

15:00 - 15:45
Coffee break
Wednesday 6th September 15:45 - 17:30

FTE Personalisation Symposium

Third Working Session (Room 1)

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.

Format


Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered


Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning

Chairman


Jim-Peters-sita
Jim Peters
Chief Technology Officer (CTO)
SITA

Panellists


Towards a one to one experience

brian-gross
Brian Gross
VP Digital Innovation
Aeroméxico

To what extent will intelligent personal assistants impact the travel experience of the future?

Shane O'Flaherty
National Director of Hospitality and Travel
Microsoft

How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?

David Wilson
Chief Aviation Technologist
Seattle-Tacoma International Airport – Port of Seattle

As a combination of tech-startup, e-commerce-platform and transportation company, FlixBus was able to establish Europe’s largest intercity bus network in 3 years. How central has digitization, and personalisation, been to its success?

Taimur H. Khan
GM Travel & Hospitality
Salesforce
Pierre Gourdain
GM Americas
FlixBus
Wednesday 6th September 17:30 - 19:00

FTE Global 2017 Networking Drinks on the Exhibition Floor

Sponsored by:
Rockwell Collins


Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Drinks, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshments and bar snacks.

The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

View the photos from the Networking Drinks →

 

Thursday 7th September - Day 2


08:00 - 08:45

US CBP Briefing

Room 1

Led by: John Wagner, Deputy Executive Assistant, Commissioner, U.S. Customs and Border Protection


08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor
Thursday 7th September 09:00 - 10:15

Keynote Addresses:

Joint session between “On the Ground” & “Terminal Design & Delivery” conferences (Room 1)

Welcome from our partner


T.J. Schulz
President
Airport Consultants Council

Session Chairman


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Keynotes


What is the United Airlines perspective on the “Airport of the Future”?

Eric-Ensminger
Eric Ensminger
Managing Director – IT Airport Operations and Management Systems
United Airlines

How is HKIA utilising pioneering design and a raft of new technologies, such as robotics and biometrics, to support growth, maximise customer experience and optimise operational efficiency despite its geographically constrained location?

Andy-Bien-150x150
Andy Bien
Chief Information Officer
Airport Authority Hong Kong

10:15 - 11:00
Coffee break on the exhibition floor
Thursday 7th September 11:00 - 12:30

How do you design and develop new and existing facilities that are adaptable, affordable and keep your stakeholders happy?

Fourth working session (Room 3)

Chairman:


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists:


Christina Cassotis
CEO
Pittsburgh International Airport
Mark E. Gale
CEO/Director of Aviation
Fort Lauderdale-Hollywood International Airport
John Wagner
Deputy Executive Assistant Commissioner
U.S. Customs and Border Protection
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Thom Lang
General Manager, Corporate Real Estate
Delta Air Lines
Sammy Patel
Chief Executive Officer Midway Partnership and Commercial Director Vantage Airport Group
Midway Partnership

Questions to consider


  • How can you make the most of the limited amount of space available, and minimise impact on operations and customer experiences during major development projects?
  • What impact will self-service, baggage advancements and single tokens have on the design and delivery airport terminals of the future?
  • Can airports ever be destinations in their own right?
  • How do we design for different passenger demographics – millennials, different nationalities, children, older travelers, etc?
  • How can you create surprise and delight, and avoid irritations for passengers?
  • How can you successfully collaborate so everyone is happy with the final facility, and is an “integrated project delivery” approach the best model?
  • If a hotel in China can be built in 36 hours, why can’t we deliver new airport facilities in 12 months?

12:30 - 13:45
Lunch break on the exhibition floor
Thursday 7th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates

Room 1

21st-century-airlines


Disruption is imminent – how your organisation must adapt to survive and thrive in tomorrow’s new travel eco-system

Nawal K. Taneja
Nawal K. Taneja
Airline Business Strategist
Published Airline Business Author

Nawal Taneja, whose experience in the aviation industry spans almost five decades, has worked for and advised major airlines and related businesses worldwide. His experience also includes the presidency of a small airline and an air transportation consultancy.

He advises senior executives in airlines, airports and related businesses as well as senior government policy makers.

Thursday 7th September 14:10 - 15:30

How far can you go with integrating technology into airport terminal designs, and what are the best approaches to future-proofing airport facilities?

Fifth Working Session (Room 3)

Format:


End-to-end case study presentations followed by panel discussion.

Topics:


Making airports destinations in their own right; sense of place; differentiation; retail; F&B facilities; the self-service check-in hall; digital meets physical; flexibility in security areas; the IoT airport; seamless journeys from curb to aircraft and back again; ground transportation.

Conference Chairman:


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists:


How is Dubai Airports designing and delivering now to be relevant for the future?

Mike Hardaker
Programme Director
Dubai Airports

How has working with a futurist helped to shape Vancouver International Airport’s YVR 2037 Master Plan?

Christoph Rufenacht
Director, Capital Facilities Development
Vancouver Airport Authority

How did Calgary International Airport future proof its new International Terminal though its use of design and technology?  

Gord Falk
Director of Planning
Calgary Airport Authority
Darren Machalek
General Manager of Airport Systems
Calgary Airport Authority

Questions to consider:


  • How do you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem?
  • What opportunities arise from wearable technology and how can the tech interact with terminal facilities?
  • Recent events in Brussels have inspired discussion on making the whole terminal secure, like in some Asian and Middle Eastern countries. How would you design a secure terminal fit for today’s and tomorrow’s threats?
  • Sustainability for the terminal of the future presents a whole new area of opportunities. How can we bring some of the groundbreaking building technology into terminal design?
  • How can you design and build in flexibility so the facility can be adaptable?
  • What are the possible regulatory changes that designers should be aware of?
  • What does airside/landside look like in future?
  • How should you approach airport terminal refurbishments?
  • How can we design and deliver terminals faster, and what can we learn from other sectors on this front?
  • How should you approach projects differently at small, medium and large terminals?
  • How should you approach design at growing airports versus those with steady traffic?
  • How can you design terminals to maximise commercial revenues?
  • How can you bring the destination and a sense of place into terminal design?
  • How can you use design to make the airport a destination in its own right?
  • Back of house (operations spaces, which are usually an afterthought from a terminal designer’s POV) – how can we make improvements here so we can improve the service on offer?

15:30 - 16:15
Coffee break on the exhibition floor
Thursday 7th September 16:15 - 17:30

Radical ideas from both inside and outside of the industry to inspire future airport experiences

Sixth Working Session (Room 1)

Chairman


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists


Recommendations from the Fentress Global Challenge: Airport of the Future

Curtis Fentress
FAIA, RIBA Principal-in-Charge of Design
Fentress Architects

The Fentress Global Challenge is an annual international competition created to engage students worldwide in the exploration of future design possibilities in public architecture.

Connecting the physical and digital for a seamless travel experience

Max Oglesbee
Head of Client Strategy, Design & Technologies
Intersection

With the complexities of traveling through an airport, a small community, or a large city, what are the opportunities to improve a user journey for a frictionless, delightful experience? Intersection, an urban experience company backed by Alphabet, known for deploying the largest and fastest free public Wi-Fi network in the world with LinkNYC, will discuss what it takes to enhance the travel experience across multiple environments through personalized, tailored, and real-time information.

What inspiration can we take from the hotel redevelopment of the iconic TWA Flight Center at JFK?

Kaunteya Chitnis
Director, Acquisitions & Development
MCR Development LLC

Special Closing Presentation


How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at Denver International Airport? 

Kim Day
Chief Executive Officer
Denver International Airport
Thursday 7th September 19:30 - 22:30

Gala Evening and FTE Awards Ceremony

VENUE: OMNIA @ CAESARS PALACE

Hosted by:

Sponsored by:
Rockwell Collins


Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.

The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.

The social and networking events are open to all FTE Global delegates.

View the photos from the Gala Evening and Awards →

 

Friday 8th September - Day 3


08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor
Friday 8th September 08:30 - 09:00

McCarran International Airport Briefing

(Room 1)

Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport
Friday 8th September 09:00 - 10:00

Day 3 Keynote

Room 1

KEYNOTE ADDRESSES:


The Trends Driving the Future of Transportation: The Start-up Perspective

François Chopard
CEO and Founder
Starburst Accelerator

What can air transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between hospitality and air transport stakeholders to create more seamless and innovative end-to-end travel experiences?

Joyen Vakil
SVP of Design & Development
MGM Resorts International

10:00 - 10:30
Coffee break on the exhibition floor
Friday 8th September 10:30 - 12:00

The FTE Co-creation Forum

Seventh Working Session

the-fte-co-creation-forum-seventh-working-session

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.

Working Groups



Enabling Seamless Airport Security and Facilitation

Interactive session with DHS leadership and industry experts on key elements of the seamless passenger security experience including the checkpoint of the future, international processing, and the data sharing between airlines, airports, and government that makes it possible.

Facilitators:

Chris-Runde
Chris Runde
Director, Airport Innovation Accelerator
AAAE
T.J. Schulz
President
Airport Consultants Council

Subject Matter Experts:

John Wagner
Deputy Executive Assistant Commissioner
U.S. Customs and Border Protection
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Arun Vemury
Director, Apex Air Entry Exit Re-engineering
US Department of Homeland Security
Pierre Charbonneau
Director, Passenger
International Air Transport Association (IATA)

Session Overview:

This will be a facilitated, interactive session where participants will be asked to engage and provide suggestions on strategies to improve passenger facilitation and security at airports. The session will start with a 5-minute overview provided by the four government and international experts that will cover various programs and initiatives underway to improve security. After the briefings, the bulk of the session will consist of attendees breaking out into four stations in the room. Each station will cover various points in the passenger’s journey through the airport:

  • Curbside: (effects of TNCs; public area security vulnerabilities and considerations)
  • Check In: (how to improve security and push the checkpoint further out into the terminal)
  • Checkpoint: (technologies/capabilities/data needed to improve checkpoint performance)
  • Post-Security/Gate: (securing the secure side; communication and emergency plans; automatic gates)

Each station will have a facilitator to ask leading questions and capture notes regarding suggestions. The aim is to have 10 minutes of discussion at each station, then 2 minutes to rotate over to the next station. Each participant will provide input on the four topics. At the end of the hour, each station will report out on common themes/recommendations.


Understanding Blockchain – what exactly can it do, and not do, for travel?

Maksim Izmaylov
Founder
Travel Tech Con & Winding Tree

Key questions for working groups to consider:

  • What are the biggest challenges to improving performance in this area from each stakeholder perspective?
  • Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?

Key points to consider when forming collective conclusions and recommendations:

  • What collaboration model(s) could help achieve these improvements?
  • What are the realistic timeframes for executing these plans?
  • Who should fund/lead the improvements?
Friday 8th September 12:00
Conference close
Friday 8th September 12:45 - 14:00

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

View the photos from the tour →

 


Other Conference Streams Include:


On The Ground

Up in the Air

Labs & Start-Up

Travel & Accommodation

The Mandalay Bay Resort

6 - 8 September 2017, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2017, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Why attend FTE Global?

Read what others are saying about FTE Global...

“FTE Global gives us a lot of opportunities to explore products and services that we otherwise don’t have time to do. The exhibition has been very good, and the panellists in the conference sessions have been perfect. FTE Global is the reference event for the industry.”

Pedro Casimiro, Ground Product and Ground Processes Manager, Brussels Airlines

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the FTE Collaboration Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“In my position I’m looking at trends and early stage concept development, so for me this event is perfect.”

Jens Andreas Huseby, Senior IT Advisor IT Strategy, Architecture & Innovation, Avinor

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr Joachim Schneider, Vice President Product Management, Lufthansa

“I was very impressed with the quality of the keynote speakers. The conference sessions have been very relevant, with technology and connectivity being pertinent themes.”

Noel Schroder, Strategic Vendor Manager, Business Performance Group, Air New Zealand

“There have been some very interesting insights in the conference sessions about where technology in the industry is heading. The networking opportunities have been excellent, and the social events were very enjoyable.”

Naohiko Yuzawa, Manager Security Products Marketing Electronics Department, All Nippon Airways

“This event makes us think about the future. The speakers have all been excellent and have made us think about things from a different perspective.”

Doug Caines, Vice President Business Development, Customer Service & Operations, North America & Asia Pacific, British Airways

“FTE has had all of the major players here this year – the key industry leaders are here. The topics addressed in the conference sessions have been timely and interesting and I have certainly learned a lot.”

John Craig, Chief Engineer, Cabin & Network Systems, Commercial Airplanes, Boeing

“There are very few events where airlines can get together and talk about what they’re doing. Here at Future Travel Experience, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2017 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2017
Date
- September 2017
Location
Mandalay Bay Resort, Las Vegas, United States

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