Redefining the end-to-end passenger experience | Independent news and events

Terminal Design & Delivery Summit

No industry event does more to inspire, engage and connect its participants

6-8 September 2017 Mandalay Bay Resort, Las Vegas


Headline Partner:

Headline Partner:

Host:

Host:




SUPPORTING PARTNER:
FTE global Supporting Partner ACC Airports Consultants Council
SUPPORTING PARTNER:
FTE global Supporting Partner AAAE
SUPPORTING PARTNER:
FTE global Supporting Partner Airport Terminal Of The Future

PLATINUM SPONSOR:
PLATINUM SPONSOR:
FTE global Supporting Partner Rockwell Collins
PLATINUM SPONSOR:
Scarabee
PLATINUM SPONSOR:
sita
PLATINUM SPONSOR:
FTE global Silver Sponsor Gemalto

GOLD SPONSOR:
FTE global Gold Sponsor Airbus
GOLD SPONSOR:
Airport-Lounge-Development
GOLD SPONSOR:
ICF
GOLD SPONSOR:
Sales Force
SILVER SPONSOR:
FTE global Silver Sponsor Gemalto

Terminal Design & Delivery Summit


The FTE Terminal Design & Delivery Summit has been created to help those responsible for designing the terminals of the future get customer experiences right. Introduced in response to overwhelming industry demand, it will place an emphasis on exploring how terminal design must evolve to accommodate the increasing role of new technology throughout the travel process.

This unique Summit will attract a variety of stakeholders, ranging from architects, airport planners, and engineering and design firms, to airport planning managers, airline corporate real estate executives, government agencies and financing companies, all keen to share their expertise and collectively define tomorrow’s airport terminal. This independent conference will place an emphasis on ensuring all voices in this field are heard, offer future-focused and inspirational thinking, and provide a mandate to use design to create better passenger experiences.

All delegates will also have access to the ‘On the Ground’, ‘Labs and Start-up Symposium’ and ‘Up in the Air’ conference streams.

Day 1 is a joint day of sessions for all participants.

Wednesday 6th September - Day 1


09:15 - 10:15

Speed Networking Ice Breaker


Speaker Invited

Wednesday 6th September 10:30 - 12:00

Opening Keynote Session

Welcome


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Welcome from the host


Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport

Inspirational Keynotes


ANA’s endeavour to redefine its business to impact all 7 billion people on Earth

Kevin Kajitani
Intrapreneur
Digital Design Lab
ANA Holdings & ANA Avatar XPRIZE Visioneers Team
Akira Fukabori
Intrapreneur
Market Communication
All Nippon Airways & ANA Avatar XPRIZE Visioneers Team

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Dirk Ahlborn
CEO
JumpStarter Inc & Hyperloop Transportation Technologies, Inc

12:00 - 13:30
Official exhibition opening, lunch break and networking on the exhibition floor


Speaker Invited

Wednesday 6th September 13:30 - 15:00

The future according to the disruptors

Second Working Session

 A holistic vision of the future of travel and the very real impacts that today’s seemingly “futuristic” concepts will have on the air transport industry

This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.

Chairman


Garen Moreno
Director, Strategic Partnering
BMW Designworks & Host of Departure Unknown

Presenters


Dirk Ahlborn
CEO
JumpStarter Inc & Hyperloop Transportation Technologies, Inc
Ashish Kumar
Founder
Zunum Aero
David Lackner
VP of Business Development
A³ by Airbus Group
Joshua Krall
CTO & Co-founder
Boom Supersonic

Additional panelists


Stewart Steeves
Chief Executive Officer
LaGuardia Gateway Partners
Mohammad Gaber
Senior Director – Digital Strategy & Transformation
Air Canada

15:00 - 15:45
Coffee break


Speaker Invited

Wednesday 6th September 15:45 - 17:30

FTE Personalisation Symposium

Third Working Session

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.

Format


Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered


Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning

Chairman


Jim-Peters-sita
Jim Peters
Chief Technology Officer (CTO)
SITA

Panellists


To what extent will intelligent personal assistants impact the travel experience of the future?

Greg-Jones
Greg Jones
Managing Director - WW Hospitality & Travel
Microsoft

How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?

David Wilson
Chief Aviation Technologist
Seattle-Tacoma International Airport – Port of Seattle

Brussels Airlines’ mission is “to be the most personal airline”. How is it going about achieving this in the digital age, when always-connected passengers often know more about what is happening with their flight and luggage than an airline does?

Simon Lamkin
Chief Information Officer
Brussels Airlines


More speakers to be announced



Speaker Invited

Wednesday 6th September 17:30 - 19:00

Las Vegas themed FTE Global 2017 Welcome Reception

Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.

The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

Thursday 7th September - Day 2


08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor

08:15 - 09:00

US CBP Briefing


Speaker Invited

Thursday 7th September 09:00 - 10:15

Keynote Addresses:

Joint session between “On the Ground” & “Terminal Design & Delivery” conferences

Welcome from our partner


T.J. Schulz
President
Airport Consultants Council

Session Chairman


Roddy Boggus
Executive Vice President, Aviation
Suffolk Construction & Chairman of the Airport Consultants Council (ACC)

Keynotes


What is the United Airlines perspective on the “Airport of the Future”?

Holly-Hermes
Holly Hermes
Director – Innovation
United Airlines

How is HKIA utilising pioneering design and a raft of new technologies, such as robotics and biometrics, to support growth, maximise customer experience and optimise operational efficiency despite its geographically constrained location?

Andy-Bien-150x150
Andy Bien
Chief Information Officer
Airport Authority Hong Kong

10:15 - 11:00
Coffee break on the exhibition floor


Speaker Invited

Thursday 7th September 11:00 - 12:30

How do you design and develop new and existing facilities that are adaptable, affordable and keep your stakeholders happy?

Fourth working session

Chairman:


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists:


Christina Cassotis
CEO
Allegheny County Airport Authority
Mark E. Gale
Aviation Director
Fort Lauderdale-Hollywood International Airport
John Wagner
Deputy Executive Assistant Commissioner
U.S. Customs and Border Protection
Jose Bonilla
Director
Transportation Security Administration (TSA)
Thom Lang
General Manager, Corporate Real Estate
Delta Air Lines
Toni Felany
Vice President
Hudson Group

Questions to consider


  • How can you make the most of the limited amount of space available, and minimise impact on operations and customer experiences during major development projects?
  • What impact will self-service, baggage advancements and single tokens have on the design and delivery airport terminals of the future?
  • Can airports ever be destinations in their own right?
  • How do we design for different passenger demographics – millennials, different nationalities, children, older travelers, etc?
  • How can you create surprise and delight, and avoid irritations for passengers?
  • How can you successfully collaborate so everyone is happy with the final facility, and is an “integrated project delivery” approach the best model?
  • If a hotel in China can be built in 36 hours, why can’t we deliver new airport facilities in 12 months?

12:30 - 13:45
Lunch break on the exhibition floor


Speaker Invited

Thursday 7th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates


Thoughts on reinventing travel from Google’s creative think tank – The Zoo

Ignacio Zuccarino
Head of Creative @ The Zoo
Google

The ZOO is Google’s creative think tank for brands and agencies. Their mission is to push the limits of creativity through platforms and technologies.


Speaker Invited

Thursday 7th September 14:10 - 15:30

How far can you go with integrating technology into airport terminal designs, and what are the best approaches to future-proofing airport facilities?

Fifth Working Session

Format:


End-to-end case study presentations followed by panel discussion.

Topics:


Making airports destinations in their own right; sense of place; differentiation; retail; F&B facilities; the self-service check-in hall; digital meets physical; flexibility in security areas; the IoT airport; seamless journeys from curb to aircraft and back again; ground transportation.

Conference Chairman:


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists:


Dubai Airports is simultaneously transforming the passenger experience at DXB, whilst expanding the new Dubai World Central Airport (DWC) to a new capacity of 26MPPA, and designing DWC Phase II to meet the future needs of aviation to 2050 and beyond. How is the airport operator designing, and delivering, now to be relevant for the future?

Mike Hardaker
Programme Director
Dubai Airports

How has working with a futurist helped to shape Vancouver International Airport’s YVR 2037 Master Plan?

Christoph Rufenacht
Director, Capital Facilities Development
Vancouver Airport Authority

The FR-EE & Foster + Partners team are responsible for designing the new international airport in Mexico City. How will the design reflect the destination and make it the most sustainable airport in the world?

Fernando Romero
Founder & CEO
FR-EE

How did Calgary International Airport future proof its new International Terminal though its use of design and technology?  

Marco Mejia
Vice President Planning and Engineering
Calgary Airport Authority
Mike Maxwell
VP and Chief Information Officer
Calgary Airport Authority

Questions to consider:


  • How do you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem?
  • What opportunities arise from wearable technology and how can the tech interact with terminal facilities?
  • Recent events in Brussels have inspired discussion on making the whole terminal secure, like in some Asian and Middle Eastern countries. How would you design a secure terminal fit for today’s and tomorrow’s threats?
  • Sustainability for the terminal of the future presents a whole new area of opportunities. How can we bring some of the groundbreaking building technology into terminal design?
  • How can you design and build in flexibility so the facility can be adaptable?
  • What are the possible regulatory changes that designers should be aware of?
  • What does airside/landside look like in future?
  • How should you approach airport terminal refurbishments?
  • How can we design and deliver terminals faster, and what can we learn from other sectors on this front?
  • How should you approach projects differently at small, medium and large terminals?
  • How should you approach design at growing airports versus those with steady traffic?
  • How can you design terminals to maximise commercial revenues?
  • How can you bring the destination and a sense of place into terminal design?
  • How can you use design to make the airport a destination in its own right?
  • Back of house (operations spaces, which are usually an afterthought from a terminal designer’s POV) – how can we make improvements here so we can improve the service on offer?

15:30 - 16:15
Coffee break on the exhibition floor


Speaker Invited

Thursday 7th September 16:15 - 17:30

Radical ideas from both inside and outside of the industry to inspire future airport experiences

Sixth Working Session

Chairman


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation

Panellists


Recommendations from the Fentress Global Challenge: Airport of the Future

Curtis Fentress
FAIA, RIBA Principal-in-Charge of Design
Fentress Architects

The Fentress Global Challenge is an annual international competition created to engage students worldwide in the exploration of future design possibilities in public architecture.

Connecting the physical and digital for a seamless travel experience

Max Oglesbee
Head of Client Strategy, Design & Technologies
Intersection

With the complexities of traveling through an airport, a small community, or a large city, what are the opportunities to improve a user journey for a frictionless, delightful experience? Intersection, an urban experience company backed by Alphabet, known for deploying the largest and fastest free public Wi-Fi network in the world with LinkNYC, will discuss what it takes to enhance the travel experience across multiple environments through personalized, tailored, and real-time information.

Special Closing Presentation


How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at Denver International Airport? 

Kim Day
Chief Executive Officer
Denver International Airport


Speaker Invited

Thursday 7th September 19:30 - 22:30

Gala Evening and FTE Awards Ceremony

VENUE: OMNIA @ CAESARS PALACE

Hosted by:

Sponsored by:

Rockwell Collins


Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.

The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.

The social and networking events are open to all FTE Global delegates.

Friday 8th September - Day 3


08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor

08:15 - 09:00

McCarran International Airport Briefing


Speaker Invited

Friday 8th September 09:00 - 10:00

Day 3 Keynote

What can air-transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between the hospitality, and air-transport stakeholders to create more seamless and innovative end-to-end travel experiences?

Joyen Vakil
SVP of Design & Development
MGM Resorts International

10:00 - 10:30
Coffee break on the exhibition floor


Speaker Invited

Friday 8th September 10:30 - 12:00

The FTE Co-creation Forum

Seventh Working Session

the-fte-co-creation-forum-seventh-working-session

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.

Working Groups



Enabling Seamless Airport Security and Facilitation

Interactive session with DHS leadership and industry experts on key elements of the seamless passenger security experience including the checkpoint of the future, international processing, and the data sharing between airlines, airports, and government that makes it possible.

Led by:

AAAEACC Airports Consultants Council


Understanding Blockchain – what exactly can it do, and not do, for travel?

Maksim Izmaylov
Founder
Travel Tech Con & Winding Tree


More working groups to be announced soon.


Key questions for working groups to consider:

  • What are the biggest challenges to improving performance in this area from each stakeholder perspective?
  • Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?

Key points to consider when forming collective conclusions and recommendations:

  • What collaboration model(s) could help achieve these improvements?
  • What are the realistic timeframes for executing these plans?
  • Who should fund/lead the improvements?
Friday 8th September 12:00
Conference close


Speaker Invited

Friday 8th September 12:45 - 14:00

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Alternative Tour Option


Speaker Invited

Friday 8th September 12:45 - 14:00

Technovation Center Tours

 


Technovation Solutions operates the Technovation Center in Las Vegas, focused on bringing rich, unique customer experience and staff engagement strategies to the Hospitality, Travel, and retail verticals. They showcase the latest customer facing and staff facing technologies allowing creation of “connected” customer experience with all the supporting staff and technology platforms to execute against these experiences. Their ecosystem of partners, including Microsoft, Intel, and NEC, (among others) allow us to showcase market leading technologies in a full range of areas including guest experience, IoT and connected space capabilities, application development, digital menus, table side ordering, POS, location-based and mobile marketing, supply chain management, financial management, energy management, sophisticated data analytics, and technologies that provide increased operational efficiencies.

They have recently launched a collaborative solution called the “Connected Room” that is scalable and fits well into the travel and hospitality verticals providing tablet and BYOD-based space and guest room management services including dining, concierge/valet services, entertainment, and room management services (e.g.—lighting and temperature controls.) Their collaborative approach and focus on solutions sales to the market and our ability to provide live immersive experiences provide a differentiated sales capability for partners in their ecosystem. It provides them with the ability to engage with clients in a unique and highly productive manner, and provide thought leadership throughout the sales process. Technovation Solutions ability to translate products into solutions for clients across verticals has been the cornerstone of their success with clients and partners.


Other Conference Streams Include:


On The Ground

Up in the Air

Labs & Start-Up

Travel & Accommodation

The Mandalay Bay Resort

6 - 8 September 2017, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2017, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Why attend FTE Global?

Read what others are saying about FTE Global...

“FTE Global gives us a lot of opportunities to explore products and services that we otherwise don’t have time to do. The exhibition has been very good, and the panellists in the conference sessions have been perfect. FTE Global is the reference event for the industry.”

Pedro Casimiro, Ground Product and Ground Processes Manager, Brussels Airlines

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the FTE Collaboration Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“In my position I’m looking at trends and early stage concept development, so for me this event is perfect.”

Jens Andreas Huseby, Senior IT Advisor IT Strategy, Architecture & Innovation, Avinor

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr Joachim Schneider, Vice President Product Management, Lufthansa

“I was very impressed with the quality of the keynote speakers. The conference sessions have been very relevant, with technology and connectivity being pertinent themes.”

Noel Schroder, Strategic Vendor Manager, Business Performance Group, Air New Zealand

“There have been some very interesting insights in the conference sessions about where technology in the industry is heading. The networking opportunities have been excellent, and the social events were very enjoyable.”

Naohiko Yuzawa, Manager Security Products Marketing Electronics Department, All Nippon Airways

“This event makes us think about the future. The speakers have all been excellent and have made us think about things from a different perspective.”

Doug Caines, Vice President Business Development, Customer Service & Operations, North America & Asia Pacific, British Airways

“FTE has had all of the major players here this year – the key industry leaders are here. The topics addressed in the conference sessions have been timely and interesting and I have certainly learned a lot.”

John Craig, Chief Engineer, Cabin & Network Systems, Commercial Airplanes, Boeing

“There are very few events where airlines can get together and talk about what they’re doing. Here at Future Travel Experience, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2017 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2017
Date
- September 2017
Location
Mandalay Bay Resort, Las Vegas, United States

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