The 3rd FTE Terminal Design & Delivery Summit will help those responsible for designing the terminals of the future get customer experiences right. Introduced in response to overwhelming industry demand, it will place an emphasis on exploring how terminal design must evolve to accommodate the increasing role of new technology throughout the travel process.
This unique Summit will attract a variety of stakeholders, ranging from architects, airport planners, and engineering and design firms, to airport planning managers, airline corporate real estate executives, government agencies and financing companies, all keen to share their expertise and collectively define tomorrow’s airport terminal. This independent conference will place an emphasis on ensuring all voices in this field are heard, offer future-focused and inspirational thinking, and provide a mandate to use design to create better passenger experiences.
Tuesday 5th September 17:30 - 21:00
Technovation Center Tours
WELCOME MIXER AND TOUR
Begin your FTE Global experience with Technovation, NEC, and Microsoft at their “Glimpse of the Future” event to see live demos around industry trends in the travel industry. Enjoy food and drink while you learn more about their “curb to gate” solutions, facial ID and security solutions, passenger experience solutions as well as a range of airline and airport management, operations and transport solutions including AI and VR. It will be an evening of fun, education and networking with leaders in these areas.
Wednesday 6th September - Day 1
Welcome from the host
How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?
ANA’s endeavour to redefine its business to impact all 7 billion people on Earth
Second Working Session (Room 1)
This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.
Third Working Session (Room 1)
“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.
Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.
Topics to be covered
Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning
Towards a one to one experience
To what extent will intelligent personal assistants impact the travel experience of the future?
How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?
As a combination of tech-startup, e-commerce-platform and transportation company, FlixBus was able to establish Europe’s largest intercity bus network in 3 years. How central has digitization, and personalisation, been to its success?
Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Drinks, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshments and bar snacks.
The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
Thursday 7th September - Day 2
Led by: John Wagner, Deputy Executive Assistant, Commissioner, U.S. Customs and Border Protection
Joint session between “On the Ground” & “Terminal Design & Delivery” conferences (Room 1)
Welcome from our partner
What is the United Airlines perspective on the “Airport of the Future”?
How is HKIA utilising pioneering design and a raft of new technologies, such as robotics and biometrics, to support growth, maximise customer experience and optimise operational efficiency despite its geographically constrained location?
Fourth working session (Room 3)
Questions to consider
Disruption is imminent – how your organisation must adapt to survive and thrive in tomorrow’s new travel eco-system
Nawal Taneja, whose experience in the aviation industry spans almost five decades, has worked for and advised major airlines and related businesses worldwide. His experience also includes the presidency of a small airline and an air transportation consultancy.
He advises senior executives in airlines, airports and related businesses as well as senior government policy makers.
Fifth Working Session (Room 3)
End-to-end case study presentations followed by panel discussion.
Making airports destinations in their own right; sense of place; differentiation; retail; F&B facilities; the self-service check-in hall; digital meets physical; flexibility in security areas; the IoT airport; seamless journeys from curb to aircraft and back again; ground transportation.
How is Dubai Airports designing and delivering now to be relevant for the future?
How has working with a futurist helped to shape Vancouver International Airport’s YVR 2037 Master Plan?
How did Calgary International Airport future proof its new International Terminal though its use of design and technology?
Questions to consider:
Sixth Working Session (Room 1)
Recommendations from the Fentress Global Challenge: Airport of the Future
The Fentress Global Challenge is an annual international competition created to engage students worldwide in the exploration of future design possibilities in public architecture.
Connecting the physical and digital for a seamless travel experience
With the complexities of traveling through an airport, a small community, or a large city, what are the opportunities to improve a user journey for a frictionless, delightful experience? Intersection, an urban experience company backed by Alphabet, known for deploying the largest and fastest free public Wi-Fi network in the world with LinkNYC, will discuss what it takes to enhance the travel experience across multiple environments through personalized, tailored, and real-time information.
What inspiration can we take from the hotel redevelopment of the iconic TWA Flight Center at JFK?
Special Closing Presentation
How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at Denver International Airport?
VENUE: OMNIA @ CAESARS PALACE
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.
The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.
The social and networking events are open to all FTE Global delegates.
Friday 8th September - Day 3
The Trends Driving the Future of Transportation: The Start-up Perspective
What can air transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between hospitality and air transport stakeholders to create more seamless and innovative end-to-end travel experiences?
Seventh Working Session
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Subject Matter Experts:
This will be a facilitated, interactive session where participants will be asked to engage and provide suggestions on strategies to improve passenger facilitation and security at airports. The session will start with a 5-minute overview provided by the four government and international experts that will cover various programs and initiatives underway to improve security. After the briefings, the bulk of the session will consist of attendees breaking out into four stations in the room. Each station will cover various points in the passenger’s journey through the airport:
Each station will have a facilitator to ask leading questions and capture notes regarding suggestions. The aim is to have 10 minutes of discussion at each station, then 2 minutes to rotate over to the next station. Each participant will provide input on the four topics. At the end of the hour, each station will report out on common themes/recommendations.
Key questions for working groups to consider:
Key points to consider when forming collective conclusions and recommendations:
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.
“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”
“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”
“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”
“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”
“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”
Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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