Redefining the end-to-end passenger experience | Independent news and events

Terminal Design & Delivery Summit

No industry event does more to inspire, engage and connect its participants

10-12 September 2018 Mandalay Bay Resort, Las Vegas

Supporting Partner:

Supporting Partner:



Strategic Partner

Strategic Partner panasonic

Supporting Partner

FTE global Supporting Partner AAAE

Supporting Partner

FTE global Supporting Partner ACC Airports Consultants Council

Supporting Partner

FTE global Supporting Partner Airport Terminal Of The Future

Supporting Partner

Jet blue partner fte global

Platinum Sponsor

FTE global platinum sponsor hamad international airport

Platinum Sponsor

FTE global Platinum sponsor rockwell-collins

Gold Sponsor

FTE global gold sponsor Airport Lounge Development

Gold Sponsor

FTE global gold sponsor AOE

Gold Sponsor

FTE global gold sponsor inmarsat

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor Volantio

Terminal Design & Delivery Summit

The 3rd FTE Terminal Design & Delivery Summit will help those responsible for designing the terminals of the future get customer experiences right. Introduced in response to overwhelming industry demand, it will place an emphasis on exploring how terminal design must evolve to accommodate the increasing role of new technology throughout the travel process.

This unique Summit will attract a variety of stakeholders, ranging from architects, airport planners, and engineering and design firms, to airport planning managers, airline corporate real estate executives, government agencies and financing companies, all keen to share their expertise and collectively define tomorrow’s airport terminal. This independent conference will place an emphasis on ensuring all voices in this field are heard, offer future-focused and inspirational thinking, and provide a mandate to use design to create better passenger experiences.

Major speakers confirmed include:

Skuli Mogensen

Founder and CEO,
WOW air

Gil West

Senior Executive Vice President and Chief Operating Officer,
Delta Air Lines

Ted Christie

Spirit Airlines

Steven Greenway


Sean Donohue

DFW International Airport

Dr. Jaiwon Shin

Associate Administrator for Aeronautics – Aeronautics Research Mission Directorate

The 2018 conference agendas are currently being developed. Meanwhile, please find below the 2017 conference programme, which provides insight into the quality of the speakers and the key areas of focus.

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2017 Agenda

Tuesday 5th September 17:30 - 21:00

Technovation Center Tours

Begin your FTE Global experience with Technovation, NEC, and Microsoft at their “Glimpse of the Future” event to see live demos around industry trends in the travel industry. Enjoy food and drink while you learn more about their “curb to gate” solutions, facial ID and security solutions, passenger experience solutions as well as a range of airline and airport management, operations and transport solutions including AI and VR. It will be an evening of fun, education and networking with leaders in these areas.

Wednesday 6th September - Day 1

09:15 - 10:15

Networking Ice Breaker & Coffee

Room 2

Wednesday 6th September 10:30 - 12:00

Opening Keynote Session

Room 1


Daniel Coleman
Future Travel Experience

Welcome from the host

Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport

Inspirational Keynotes

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Dirk Ahlborn
JumpStarter Inc & Hyperloop Transportation Technologies, Inc

ANA’s endeavour to redefine its business to impact all 7 billion people on Earth

Kevin Kajitani
Digital Design Lab
ANA Holdings & ANA Avatar XPRIZE Visioneers Team
Akira Fukabori
Market Communication
All Nippon Airways & ANA Avatar XPRIZE Visioneers Team

12:00 - 13:30
Official exhibition opening, lunch break and networking on the exhibition floor
Wednesday 6th September 13:30 - 15:00

The future according to the disruptors

Second Working Session (Room 1)

 A holistic vision of the future of travel and the very real impacts that today’s seemingly “futuristic” concepts will have on the air transport industry

This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.


Garen Moreno
Director, Strategic Partnering
BMW Designworks & Host of Departure Unknown


Sandi Adam
Chief Marketer
Zunum Aero
Jason Chua
Project Executive
A³ by Airbus Group
Joshua Krall
CTO & Co-founder
Boom Supersonic
Amy Friedlander Hoffman
Head of Business Development & Experiential Marketing

Additional panelists

Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport
Mohammad Gaber
Senior Director – Digital Strategy & Transformation
Air Canada

15:00 - 15:45
Coffee break
Wednesday 6th September 15:45 - 17:30

FTE Personalisation Symposium

Third Working Session (Room 1)

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.


Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered

Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning


Jim Peters
Chief Technology Officer (CTO)


Towards a one to one experience

Brian Gross
VP Digital Innovation

To what extent will intelligent personal assistants impact the travel experience of the future?

Shane O'Flaherty
National Director of Hospitality and Travel

How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?

David Wilson
Chief Aviation Technologist
Seattle-Tacoma International Airport – Port of Seattle

As a combination of tech-startup, e-commerce-platform and transportation company, FlixBus was able to establish Europe’s largest intercity bus network in 3 years. How central has digitization, and personalisation, been to its success?

Taimur H. Khan
GM Travel & Hospitality
Pierre Gourdain
GM Americas
Wednesday 6th September 17:30 - 19:00

FTE Global 2017 Networking Drinks on the Exhibition Floor

Sponsored by:
Rockwell Collins

Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Drinks, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshments and bar snacks.

The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

View the photos from the Networking Drinks →


Thursday 7th September - Day 2

08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor

08:00 - 08:45

US CBP Briefing

Room 1

Led by: John Wagner, Deputy Executive Assistant, Commissioner, U.S. Customs and Border Protection

Thursday 7th September 09:00 - 10:15

Keynote Addresses:

Joint session between “On the Ground” & “Terminal Design & Delivery” conferences (Room 1)

Welcome from our partner

T.J. Schulz
Airport Consultants Council

Session Chairman

Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation


What is the United Airlines perspective on the “Airport of the Future”?

Eric Ensminger
Managing Director – IT Airport Operations and Management Systems
United Airlines

How is HKIA utilising pioneering design and a raft of new technologies, such as robotics and biometrics, to support growth, maximise customer experience and optimise operational efficiency despite its geographically constrained location?

Andy Bien
Chief Information Officer
Airport Authority Hong Kong

10:15 - 11:00
Coffee break on the exhibition floor
Thursday 7th September 11:00 - 12:30

How do you design and develop new and existing facilities that are adaptable, affordable and keep your stakeholders happy?

Fourth working session (Room 3)


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation


Christina Cassotis
Pittsburgh International Airport
Mark E. Gale
CEO/Director of Aviation
Fort Lauderdale-Hollywood International Airport
John Wagner
Deputy Executive Assistant Commissioner
U.S. Customs and Border Protection
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Thom Lang
General Manager, Corporate Real Estate
Delta Air Lines
Sammy Patel
Chief Executive Officer Midway Partnership and Commercial Director Vantage Airport Group
Midway Partnership

Questions to consider

  • How can you make the most of the limited amount of space available, and minimise impact on operations and customer experiences during major development projects?
  • What impact will self-service, baggage advancements and single tokens have on the design and delivery airport terminals of the future?
  • Can airports ever be destinations in their own right?
  • How do we design for different passenger demographics – millennials, different nationalities, children, older travelers, etc?
  • How can you create surprise and delight, and avoid irritations for passengers?
  • How can you successfully collaborate so everyone is happy with the final facility, and is an “integrated project delivery” approach the best model?
  • If a hotel in China can be built in 36 hours, why can’t we deliver new airport facilities in 12 months?

12:30 - 13:45
Lunch break on the exhibition floor
Thursday 7th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates

Room 1


Disruption is imminent – how your organisation must adapt to survive and thrive in tomorrow’s new travel eco-system

Nawal K. Taneja
Nawal K. Taneja
Airline Business Strategist
Published Airline Business Author

Nawal Taneja, whose experience in the aviation industry spans almost five decades, has worked for and advised major airlines and related businesses worldwide. His experience also includes the presidency of a small airline and an air transportation consultancy.

He advises senior executives in airlines, airports and related businesses as well as senior government policy makers.

Thursday 7th September 14:10 - 15:30

How far can you go with integrating technology into airport terminal designs, and what are the best approaches to future-proofing airport facilities?

Fifth Working Session (Room 3)


End-to-end case study presentations followed by panel discussion.


Making airports destinations in their own right; sense of place; differentiation; retail; F&B facilities; the self-service check-in hall; digital meets physical; flexibility in security areas; the IoT airport; seamless journeys from curb to aircraft and back again; ground transportation.

Conference Chairman:

Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation


How is Dubai Airports designing and delivering now to be relevant for the future?

Mike Hardaker
Programme Director
Dubai Airports

How has working with a futurist helped to shape Vancouver International Airport’s YVR 2037 Master Plan?

Christoph Rufenacht
Director, Capital Facilities Development
Vancouver Airport Authority

How did Calgary International Airport future proof its new International Terminal though its use of design and technology?  

Gord Falk
Director of Planning
Calgary Airport Authority
Darren Machalek
General Manager of Airport Systems

Questions to consider:

  • How do you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem?
  • What opportunities arise from wearable technology and how can the tech interact with terminal facilities?
  • Recent events in Brussels have inspired discussion on making the whole terminal secure, like in some Asian and Middle Eastern countries. How would you design a secure terminal fit for today’s and tomorrow’s threats?
  • Sustainability for the terminal of the future presents a whole new area of opportunities. How can we bring some of the groundbreaking building technology into terminal design?
  • How can you design and build in flexibility so the facility can be adaptable?
  • What are the possible regulatory changes that designers should be aware of?
  • What does airside/landside look like in future?
  • How should you approach airport terminal refurbishments?
  • How can we design and deliver terminals faster, and what can we learn from other sectors on this front?
  • How should you approach projects differently at small, medium and large terminals?
  • How should you approach design at growing airports versus those with steady traffic?
  • How can you design terminals to maximise commercial revenues?
  • How can you bring the destination and a sense of place into terminal design?
  • How can you use design to make the airport a destination in its own right?
  • Back of house (operations spaces, which are usually an afterthought from a terminal designer’s POV) – how can we make improvements here so we can improve the service on offer?

15:30 - 16:15
Coffee break on the exhibition floor
Thursday 7th September 16:15 - 17:30

Radical ideas from both inside and outside of the industry to inspire future airport experiences

Sixth Working Session (Room 1)


Kiran Merchant
Chairman of Airport Fast Forward & CEO
Merchant Aviation


Recommendations from the Fentress Global Challenge: Airport of the Future

Curtis Fentress
FAIA, RIBA Principal-in-Charge of Design
Fentress Architects

The Fentress Global Challenge is an annual international competition created to engage students worldwide in the exploration of future design possibilities in public architecture.

Connecting the physical and digital for a seamless travel experience

Max Oglesbee
Head of Client Strategy, Design & Technologies

With the complexities of traveling through an airport, a small community, or a large city, what are the opportunities to improve a user journey for a frictionless, delightful experience? Intersection, an urban experience company backed by Alphabet, known for deploying the largest and fastest free public Wi-Fi network in the world with LinkNYC, will discuss what it takes to enhance the travel experience across multiple environments through personalized, tailored, and real-time information.

What inspiration can we take from the hotel redevelopment of the iconic TWA Flight Center at JFK?

Kaunteya Chitnis
Director, Acquisitions & Development

Special Closing Presentation

How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at Denver International Airport? 

Kim Day
Chief Executive Officer
Denver International Airport
Thursday 7th September 19:30 - 22:30

Gala Evening and FTE Awards Ceremony


Hosted by:

Sponsored by:
Rockwell Collins

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.

The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.

The social and networking events are open to all FTE Global delegates.

View the photos from the Gala Evening and Awards →


Friday 8th September - Day 3

08:00 - 09:00
Breakfast, networking and exhibition showcase on exhibition floor
Friday 8th September 08:30 - 09:00

McCarran International Airport Briefing

(Room 1)

Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport
Friday 8th September 09:00 - 10:00

Day 3 Keynote

Room 1


The Trends Driving the Future of Transportation: The Start-up Perspective

François Chopard
CEO and Founder
Starburst Accelerator

What can air transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between hospitality and air transport stakeholders to create more seamless and innovative end-to-end travel experiences?

Joyen Vakil
SVP of Design & Development
MGM Resorts International

10:00 - 10:30
Coffee break on the exhibition floor
Friday 8th September 10:30 - 12:00

The FTE Co-creation Forum

Seventh Working Session


We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.

Working Groups

Enabling Seamless Airport Security and Facilitation

Interactive session with DHS leadership and industry experts on key elements of the seamless passenger security experience including the checkpoint of the future, international processing, and the data sharing between airlines, airports, and government that makes it possible.


Chris Runde
Director, Airport Innovation Accelerator
T.J. Schulz
Airport Consultants Council

Subject Matter Experts:

John Wagner
Deputy Executive Assistant Commissioner
U.S. Customs and Border Protection
Jose Bonilla
Director, Innovation Task Force
Transportation Security Administration (TSA)
Arun Vemury
Director, Apex Air Entry Exit Re-engineering
Pierre Charbonneau
Director, Passenger
International Air Transport Association (IATA)

Session Overview:

This will be a facilitated, interactive session where participants will be asked to engage and provide suggestions on strategies to improve passenger facilitation and security at airports. The session will start with a 5-minute overview provided by the four government and international experts that will cover various programs and initiatives underway to improve security. After the briefings, the bulk of the session will consist of attendees breaking out into four stations in the room. Each station will cover various points in the passenger’s journey through the airport:

  • Curbside: (effects of TNCs; public area security vulnerabilities and considerations)
  • Check In: (how to improve security and push the checkpoint further out into the terminal)
  • Checkpoint: (technologies/capabilities/data needed to improve checkpoint performance)
  • Post-Security/Gate: (securing the secure side; communication and emergency plans; automatic gates)

Each station will have a facilitator to ask leading questions and capture notes regarding suggestions. The aim is to have 10 minutes of discussion at each station, then 2 minutes to rotate over to the next station. Each participant will provide input on the four topics. At the end of the hour, each station will report out on common themes/recommendations.

Understanding Blockchain – what exactly can it do, and not do, for travel?

Maksim Izmaylov
Travel Tech Con & Winding Tree

Key questions for working groups to consider:

  • What are the biggest challenges to improving performance in this area from each stakeholder perspective?
  • Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?

Key points to consider when forming collective conclusions and recommendations:

  • What collaboration model(s) could help achieve these improvements?
  • What are the realistic timeframes for executing these plans?
  • Who should fund/lead the improvements?
Friday 8th September 12:00
Conference close
Friday 8th September 12:45 - 14:00

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

View the photos from the tour →


Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Future Travel Experience Global 2018
- September 2018
Mandalay Bay Resort, Las Vegas, United States

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