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Future Travel Experience Global 2016

Up in the Air Conference

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

7-9 September 2016 Mandalay Bay Resort, Las Vegas


FTE Global 2016 took place in Las Vegas, with 613 delegates and 50 exhibitors. Please mark your diaries and subscribe for updates on FTE Global 2017, returning to Las Vegas on 6 - 8 September.

If you can’t wait until then, please join us at Future Travel Experience Asia EXPO 2016, taking place from 25-26 October at the Marina Bay Sands, Singapore.

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Up in the Air Conference


The ‘Up in the Air’ conference stream at FTE Global, which will be delivered in partnership with the Airline Passenger Experience Association (APEX), is widely regarded as an industry-leading conference for airlines, OEMs, cabin designers and vendors to share their latest in-flight innovations and define which direction the in-flight passenger experience will take in the future. FTE’s independent and passenger-focused mentality is renowned for creating high-quality discussion and progress that cannot be matched by any other event in the marketplace.

Great care is taken to ensure delegates hear from the most forward thinking and pioneering air transport and travel industry leaders. The 2016 ‘Up in the Air’ agenda will focus on future opportunities and challenges in areas including next generation in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment and personalisation.

All delegates will also have access to the ‘On the Ground’ and ‘Terminal Design’ conference streams.

Go to agenda


* Speaker Invited

Day 1 conference agendas are the same across all streams

Wednesday 7 September 10:30 - 12:00

Opening Keynote Session


Welcome from the host


Samuel Ingalls
Samuel Ingalls
Assistant Director of Aviation,
Information Systems,
McCarran International Airport

Inspirational Keynotes



Russell Dicker
Russell Dicker
Head of Airport Experiences,
Uber Technologies

What are Uber’s views on how the end-to-end travel experience can be improved, and how will the company further increase its interest and efforts around air transport?

Eash Sundaram
Eash Sundaram
EVP Innovation & CIO,
JetBlue Airways & Chair of JetBlue Technology Ventures,

Innovation has been core to JetBlue since it launched its first flight in 2000. From its immersive orientation to its venture capital subsidiary, JetBlue is shaping the end-to-end travel experience with the next wave of innovation. How will it keep its edge after firmly establishing itself as an international airline with thousands of crewmembers and nearly 100 destinations?

12:00 - 13:30
Official exhibition opening, lunch break and networking on the exhibition floor
Wednesday 7 September 13:30 - 15:00

Airline Lab
& Start-Up Symposium

Second Working Session

In recent years, many of the world’s leading airlines have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This session will bring together a number of the leaders of these divisions and start-up incubators to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years.

Format: Following the Chairman’s slides, the panellists will each deliver 10-minute presentations before a panel discussion begins.


Chairman


Ryan Ghee
Ryan Ghee
Editor,
Future Travel Experience

Panellists


Sebastian Herzog
Sebastian Herzog
Managing Director & Chief Strategist,
Lufthansa Innovation Hub
Massimo Pascotto
Massimo Pascotto
Head of Lab,
SAS Scandinavian Airlines
Sveinn Akerlie
Sveinn Akerlie
CIO/Head of WOW labs,
WOW Air
Dante Dionne
Dante Dionne
PhD (c) – Senior IT Manager,
Innovation Technology Development Center (ITDC),
Korean Air
Renaud Irminger
Renaud Irminger
Director of SITA Lab,
SITA
15:00 - 15:30
Coffee break
Wednesday 7 September 15:30 - 17:30

The FTE Co-creation Forum
– Outside of the Industry Special Edition

Third Working Session

Session Info


We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum two years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire out-of-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report, and will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.


Session Chairman


Max Coppin
Max Coppin
Partner Development Manager,
Google

Working Groups

"Up in the Air"


What inspiration can we take from academia, through design for emotion, on designing future in-flight passenger experiences?

Wan-Jen Jenny Tsay
Wan-Jen Jenny Tsay
Ph.D. Researcher: In-flight Experience-driven Design,
TU Delft

Empowering service interactions: how can we support cabin-crew to deliver tailored inflight services?

Julia Debacker
Julia Debacker
Professor Assistant,
TU Delft

Digital Transformation groups


Designing omni-channel customer experiences

Deborah Stone-Wuld
Deborah Stone-Wuld
Vice President, Sales Distribution and Customer Service,
Amtrak

Introducing AI into your business efforts

Patrick Duncan
Patrick Duncan
Vice President Product,
Wayblazer

Achieving digital transformation – what are the enablers and success stories, and what should your own overarching strategy look like?

Dimitris Bountolos
Dimitris Bountolos
COO of Zero2Infinity & Transport,
Travel Senior Advisor for McKinsey

How can technology be used at the right times to deliver a better, more personalised travel experience?

Mohammad Gaber
Mohammad Gaber
Head of Industry Strategy & Marketing (Travel & Hospitality),
Adobe

Key questions
for working groups to consider

  • What are the biggest challenges to improving performance in this area from each stakeholder perspective?
  • Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?

Points
to Consider

when forming collective conclusions and recommendations

  • What collaboration model(s) could help achieve these improvements?
  • What are the realistic timeframes for executing these plans?
  • Who should fund/lead the improvements?
Wednesday 7 September 17:30 - 19:00

Rio 2016 Olympics themed FTE Global 2016
Welcome Reception

on the exhibition floor

Make the most of the vital networking opportunities provided at the FTE Global 2016 Welcome Reception, where delegates can enjoy demonstrations in the exhibition for the first time during the event, as well as drinks and Rio de Janeiro-inspired entertainment. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

* Speaker Invited

08:00 - 09:00
Light Breakfast, Networking and Exhibition Showcase on exhibition floor
Thursday 8 September 09:00 - 10:15

FTE “Up in the Air” Keynote Addresses

Keynote Addresses



Rachelle Ornan
Rachelle Ornan
Regional Director: Cabin Experience & Revenue Analysis and BCA Space Exploration Liaison,
Boeing

How can the space and aviation industries influence each other regarding customer experience?

Sandra Pineau-Boddison
Sandra Pineau-Boddison
Senior Vice President – Customers,
United Airlines

Following the launch of the ‘United Polaris’ business class experience, how does United Airlines plan to leverage innovative technologies, products and service strategies to create an industry leading experience for all customers?

10:15 - 11:00
Coffee break on the exhibition floor
Thursday 8 September 11:00 - 12:30

Inflight Innovation Leaders Symposium

Fourth Working Session

Session Info


Format:
An interactive, in-depth panel discussion driven by the Chairman exploring how a variety of sector leaders plan to enhance inflight experiences going forward. Following a series of presentations to set the scene, this fast-paced session will cover a range of topics, including Cabin Design & Passenger comfort, Inflight Entertainment & Connectivity, Crew & Passenger Empowerment, Cabin Classes & Differentiation Strategies, plus Onboard Commerce and Personalisation.


Chairman's Presentation


The APEX view of inflight in 2025

Joe Leader
Joe Leader
CEO,
APEX

APEX leading policy for the future of passenger experience

Michael Childers
Michael Childers
Chief Consultant,
Content and Media Strategy,
Lufthansa Systems,
APEX Board Member,
APEX Technology Committee Chair

Panellists


12:30-13:45
Lunch break on the exhibition floor
Thursday 8 September 13:45 - 14:10

Post-lunch Keynote for all delegates

Terry Jones
Terry Jones
Founder of Travelocity,
Founding Chairman of Kayak and Chairman of WayBlazer

Taking Flight: how artificial intelligence will transform the travel industry

Every business needs to innovate, but where do you start? In this keynote, Terry Jones will share ways for organisational innovation. Drawing from his experiences as the founder of Travelocity.com, Founding Chairman of Kayak.com and Chairman of WayBlazer, Jones will guide the audience on ways to turn innovation from an academic exercise into an everyday skill. He will cover specific innovation within travel, focusing on artificial intelligence and what it means for airlines, airports, suppliers and travellers alike.

Thursday 8 September14:10 - 15:30

Inflight Innovation Case Studies

Fifth Working Session

Chairman


Joe Leader
Joe Leader
CEO,
APEX

Presenters


Virgin Australia launched its Business Class offer with the promise that it would be the best experience in the region. What makes the proposition truly unique, and what collaborative efforts were required?

Personalising the inflight passenger experience and generating new revenue streams (and the hard lessons learned in the process)

15:30 - 16:15
Coffee break on the exhibition floor
Thursday 8 September16:15 - 17:30

FTE ‘Up in the Air’ Think Tank - Harnessing the full potential of the connectivity pipeline between now and 2025

Sixth Working Session

Further to the huge success and popularity of the “FTE Onboard 2025” Think Tank, we have now recruited experts from Google, Aeromexico, Boeing and APEX to co-create the new “Onboard Connectivity 2025" Think Tank vision. This unique Think Tank project will explore how airlines and their partners can harness the full potential of the connectivity pipeline between now and 2025. The final Think Tank vision and industry recommendations will be exclusively launched at FTE Global 2016. Attendees can expect progressive ideas on how airlines and the wider air transport industry can leverage the myriad opportunities presented by connectivity and the e-enabled aircraft.

Think Tank Members


Thursday 8 September 19:30 - 22:30

Gala Party

“Mardi Gras” themed FTE Global 2016 Gala Evening and FTE Awards Ceremony at the House of Blues

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2016 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place at the House of Blues at the Mandalay Bay Resort, and will also play host to the Future Travel Experience Awards 2016 ceremony. Live entertainment will be provided by the Lucky Devils Band, a premium 8-piece band specialising in high-energy music with a “cooler-than-average” song list. The social and networking events are open to all FTE Global delegates.

View the photos

* Speaker Invited

09:00 - 09:30
Light Breakfast, Networking and Exhibition Showcase on exhibition floor
Friday 9 September09:30 - 10:30

Day 3 Keynote for all Delegates

Keynote Presentation


The Power of Partners for the Guest Experience from Beginning to End

Hilton is focused on reimagining the entire travel experience from booking to reliving the memories, creating a more and more personalized experience in the room and beyond. Partnering with companies like Uber, Tesla and Amazon enabled Hilton to lead a number of industry firsts and provide an exceptional experience that extends outside just the time spent on-property. What are the lessons learned and where will Hilton go next with its innovation efforts?

Jonathan Wilson
Jonathan Wilson
Vice President of Product Innovation and Brand Services,
Hilton Worldwide

Joint Keynote Presentation


Delivering Happiness: From E-Commerce to Travel

Zappos.com (part of the Amazon family), a US-based industry leader in e-commerce customer satisfaction, is renowned for its company culture and innovative management practices. What can the travel sector learn from Zappos, and how would Zappos redefine the end-to-end passenger experience given the chance?

Maggie Hsu
Maggie Hsu
Advisor,
Zappos.com
Tyler Williams
Tyler Williams
Fungineer,
Zappos.com
10:30 - 11:15
Coffee break on the exhibition floor
Friday 9 September 11:15 - 12:45

How can we support and empower crew to deliver the best possible customer experiences?

Seventh Working Session

Session Info


Format:
A series of presentations setting the scene for a fast-paced panel discussion.



Chairman's Presentation


Designing the perfect passenger experience: Empowering crew to deliver excellence in inflight service.

Julia Debacker
Julia Debacker
Professor Assistant,
TU Delft

Presenters


Special presentation – including participation of Qatar Airways cabin crew members

How Qatar Airways champions a “Customers First” training and engagement approach with its cabin crew

12:45
Conference close

* Speaker Invited

Travel & Accommodation

The Mandalay Bay Resort

7th-9th September 2016, Las Vegas

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2016, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accomodation Details

Vital Event Information

Future Travel Experience Global 2016 is an independent global forum that brings together airlines, airports, government agencies, vendors, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2016
Date
- September 2016
Location
Mandalay Bay Resort, Las Vegas, United States

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