The ‘Up in the Air’ conference stream at FTE Global, which will be delivered in partnership with the Airline Passenger Experience Association (APEX), is widely regarded as an industry-leading conference for airlines, OEMs, cabin designers and vendors to share their latest in-flight innovations and define which direction the in-flight passenger experience will take in the future. FTE’s independent and passenger-focused mentality is renowned for creating high-quality discussion and progress that cannot be matched by any other event in the marketplace.
Great care is taken to ensure delegates hear from the most forward thinking and pioneering air transport and travel industry leaders. The 2018 ‘Up in the Air’ agenda will focus on future opportunities and challenges in areas including next generation in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment and personalisation.
Tuesday 5th September 17:30 - 21:00
Technovation Center Tours
WELCOME MIXER AND TOUR
Begin your FTE Global experience with Technovation, NEC, and Microsoft at their “Glimpse of the Future” event to see live demos around industry trends in the travel industry. Enjoy food and drink while you learn more about their “curb to gate” solutions, facial ID and security solutions, passenger experience solutions as well as a range of airline and airport management, operations and transport solutions including AI and VR. It will be an evening of fun, education and networking with leaders in these areas.
Wednesday 6th September - Day 1
Welcome from the host
How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?
ANA’s endeavour to redefine its business to impact all 7 billion people on Earth
Second Working Session (Room 1)
This session will bring together a panel of visionaries charged with defining the future of travel and transportation. Each member of the panel will explore how their organisation plans to redefine travel over the course of next decade. Following this, the speakers will participate in an interactive Q&A discussion in which they will explore what this means for the future of the air transport industry.
Third Working Session (Room 1)
“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.
Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.
Topics to be covered
Digital personal assistants, chatbots, apps, big data, privacy, AI, Machine Learning
Towards a one to one experience
To what extent will intelligent personal assistants impact the travel experience of the future?
How is Sea-Tac exploring the use of voice recognition, beacons and game engine technology to drive unique personalised experiences through its terminals in the future?
As a combination of tech-startup, e-commerce-platform and transportation company, FlixBus was able to establish Europe’s largest intercity bus network in 3 years. How central has digitization, and personalisation, been to its success?
Make the most of the vital networking opportunities provided at the FTE Global 2017 Welcome Drinks, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshments and bar snacks.
The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
Thursday 7th September - Day 2
Boom is bringing back supersonic travel, but can passengers expect a game changing experience within the cabin also?
Followed by Fireside chat with Conference Chairman, Joe Leader and Max Coppin, Partner Development Manager, Google
Fourth Working Session (Room 2)
An interactive, quick-fire, Q&A-driven session exploring how a variety of passenger experience leaders plan to enhance the onboard experience. This fast-paced session will cover a range of topics, including: the impacts of new regulations; the business cases for different cabin classes; the impact of new technology on the inflight experience; crew and passenger empowerment opportunities; opportunities to differentiate the passenger experience; inventive approaches to inflight customer service; how cabin design can be used to increase passenger comfort; and how airlines can leverage digital channels to redefine their inflight ancillary revenue generation strategies.
A debate exploring the major opportunities, and challenges, relating to future inflight experiences.
Questions to Consider:
Disruption is imminent – how your organisation must adapt to survive and thrive in tomorrow’s new travel eco-system
Nawal Taneja, whose experience in the aviation industry spans almost five decades, has worked for and advised major airlines and related businesses worldwide. His experience also includes the presidency of a small airline and an air transportation consultancy.
He advises senior executives in airlines, airports and related businesses as well as senior government policy makers.
Fifth Working Session (Room 2)
‘Good to Great’ – how Aer Lingus has raised the standards of product and service delivery, put a big focus on its people, provided award-winning training and embedded new service values and behaviours into the company culture
How is Hawaiian Airlines using its new A321 neo fleet to revitalise and future proof its premium leisure experience?
How did Alaska Airlines and Gogo collaborate to provide passengers new connectivity and entertainment options with the launch of Free Chat, and movies onboard?
Sixth Working Session (Room 2)
VR, AR, wearables, the connected cabin, IoT, digital ancillaries, personalisation, etc.
What have been the lessons learned from Air New Zealand’s trials exploring if technologies like Microsoft’s HoloLens can enhance in-flight service?
Let’s talk about change. How do we innovate for the constant change in consumer technology and how it effects the way we work, live and interact with each other?
How is Delta Air Lines crew using big data in-flight to empower crew to quickly identify the customer, and further personalise their interactions with them?
VENUE: OMNIA @ CAESARS PALACE
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2017 Gala Party.
The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place on the terrace of one of Vegas’ hottest nightspots – Omnia at Ceasars Palace, and will also play host to the Future Travel Experience Awards 2017 ceremony. This incredible outdoor venue, with unrivalled views, is at the center of one of the world’s most famous streets, overlooking the action of the famed Las Vegas Strip.
The social and networking events are open to all FTE Global delegates.
Friday 8th September - Day 3
The Trends Driving the Future of Transportation: The Start-up Perspective
What can air transport stakeholders learn from MGM Resorts International about delivering a guest experience to remember, and what more could be done between hospitality and air transport stakeholders to create more seamless and innovative end-to-end travel experiences?
Seventh Working Session
Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.
“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”
“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”
“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”
“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”
“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”
Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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