Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
* Speaker Invited
Day 1 conference agendas are the same across all streams
In recent years, many of the world’s leading airlines have launched their own Innovation Labs with the aim of engaging with start-ups and equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air transport business. This session will bring together a number of the leaders of these divisions and start-up incubators to find out what they are working on, and to get their take on how technology and passenger behaviour will change over the next 10 years.
Format: Following the Chairman’s slides, the panellists will each deliver 10-minute presentations before a panel discussion begins.
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum two years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire out-of-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report, and will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Make the most of the vital networking opportunities provided at the FTE Global 2016 Welcome Reception, where delegates can enjoy demonstrations in the exhibition for the first time during the event, as well as drinks and Rio de Janeiro-inspired entertainment. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.
* Speaker Invited
An interactive, in-depth panel discussion driven by the Chairman exploring how a variety of sector leaders plan to enhance inflight experiences going forward. Following a series of presentations to set the scene, this fast-paced session will cover a range of topics, including Cabin Design & Passenger comfort, Inflight Entertainment & Connectivity, Crew & Passenger Empowerment, Cabin Classes & Differentiation Strategies, plus Onboard Commerce and Personalisation.
Every business needs to innovate, but where do you start? In this keynote, Terry Jones will share ways for organisational innovation. Drawing from his experiences as the founder of Travelocity.com, Founding Chairman of Kayak.com and Chairman of WayBlazer, Jones will guide the audience on ways to turn innovation from an academic exercise into an everyday skill. He will cover specific innovation within travel, focusing on artificial intelligence and what it means for airlines, airports, suppliers and travellers alike.
Sixth Working Session
Further to the huge success and popularity of the “FTE Onboard 2025” Think Tank, we have now recruited experts from Google, Aeromexico, Boeing and APEX to co-create the new “Onboard Connectivity 2025" Think Tank vision. This unique Think Tank project will explore how airlines and their partners can harness the full potential of the connectivity pipeline between now and 2025. The final Think Tank vision and industry recommendations will be exclusively launched at FTE Global 2016. Attendees can expect progressive ideas on how airlines and the wider air transport industry can leverage the myriad opportunities presented by connectivity and the e-enabled aircraft.
“Mardi Gras” themed FTE Global 2016 Gala Evening and FTE Awards Ceremony at the House of Blues
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2016 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The evening will take place at the House of Blues at the Mandalay Bay Resort, and will also play host to the Future Travel Experience Awards 2016 ceremony. Live entertainment will be provided by the Lucky Devils Band, a premium 8-piece band specialising in high-energy music with a “cooler-than-average” song list. The social and networking events are open to all FTE Global delegates.
* Speaker Invited
Hilton is focused on reimagining the entire travel experience from booking to reliving the memories, creating a more and more personalized experience in the room and beyond. Partnering with companies like Uber, Tesla and Amazon enabled Hilton to lead a number of industry firsts and provide an exceptional experience that extends outside just the time spent on-property. What are the lessons learned and where will Hilton go next with its innovation efforts?
Zappos.com (part of the Amazon family), a US-based industry leader in e-commerce customer satisfaction, is renowned for its company culture and innovative management practices. What can the travel sector learn from Zappos, and how would Zappos redefine the end-to-end passenger experience given the chance?
Seventh Working Session
A series of presentations setting the scene for a fast-paced panel discussion.
Special presentation – including participation of Qatar Airways cabin crew members
* Speaker Invited
Future Travel Experience Global 2016 is an independent global forum that brings together airlines, airports, government agencies, vendors, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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