The Premium Conference will bring together C-suite leaders and global innovators to explore how the aviation sector in the APAC region and beyond can accelerate innovation across every touchpoint. Key areas of focus include AI and digital transformation strategies; next-generation airport and inflight experiences; autonomous airport operations and robotics; commercial and ancillary revenue innovation; smart airport infrastructure and expansion planning; end-to-end customer journey transformation, and more.
Organisations already confirmed to speak include Changi Airport Group, Philippine Airlines, ZIPAIR, Western Sydney International Airport, Air India, Riyadh Airports, Alaska Airlines, All Nippon Airways, Southwest Airlines, Meta, and many more. View the full Premium Conference agenda below:
Monday 10th November 2025
Meta will host the members-only FTE Communities meeting, which will take place as part of APEX FTE Asia Expo 2025 in Singapore this November. The FTE Communities meeting will be open exclusively to members of the FTE Digital, Innovation & Startup Hub, FTE Baggage Innovation Working Group, and FTE World Ancillary & Retailing Working Group. With a big focus on how innovative technology such as extended reality (XR) can support and enhance workforce and customer experiences, the meeting will bring together airlines, airports, vendors, startups and other forward-thinking companies from across the APAC region and beyond. Attendees can expect inspiring presentations, live technology demos, and interactive co-creation roundtables, plus plenty of networking opportunities.
Hosted by:
Premium Pass holders are invited to join an exclusive Changi Airport Group tour and briefing to learn more about the landside innovations that have been implemented to further enhance the customer experience and operational efficiency. Please note, capacity for this briefing is limited.
The Social and Networking programme at APEX FTE Asia Expo will be extra special this year as we celebrate the event’s 15th anniversary. Premium Pass holders are invited to join us at the Networking Ice Breaker at Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2.
The venue features a unique glasshouse Café and live music bar, offering indoor and al-fresco settings to relax and mingle. Enjoy your first drink on us, live music, fun outdoor activities, and bicycle rides along the Changi Jurassic Mile.
Tuesday 11th November 2025
Executive Vice President, Airport Management
Changi Airport Group
Group CEO
APEX/IFSA/FTE
Chief Operating Officer
Future Travel Experience
Led by the moderator, the Opening Keynote Panel will explore industry leaders’ perspectives on the steps that are being taken to optimise capacity, operational efficiency, customer experiences, revenues and workforce, while reacting to and preparing for change across the Asia-Pacific region and beyond.
Asia Business Correspondent
BBC News
CEO
Philippine Airlines
Executive Vice President, Airport Management
Changi Airport Group
CEO
Mactan-Cebu International Airport
President, Asia Pacific
SITA
More speakers to be announced soon.
Each speaker will deliver a 10-15 minute presentation before the moderator leads an interactive panel discussion.
Founder, Bytes not Bricks (former COO, AirAsia Group and BLR Airport)
Bytes not Bricks
IT Strategy & Development
ZIPAIR
Head of Emerging Trends
Southwest Airlines
More speakers to be announced soon.
Head of XR in Travel
Meta
Following a scene-setting introduction, each speaker will talk for five minutes to share their latest efforts in this space before the moderator leads a fast-paced panel discussion.
Group CEO
APEX/IFSA/FTE
Director - Inflight Systems
ZIPAIR
Head – Onboard Experience (Inflight Product & IFEC)
Air India
Head of XR in Travel
Meta
Executive Manager, Inflight Customer Experience
Qantas
( speaker Invited)Each speaker will talk for five minutes on their latest efforts before the moderator leads a fast-paced panel discussion.
Chief Operating Officer
Future Travel Experience
Senior Vice President, DIVA (Digital Factory)
Changi Airport Group
Designated CEO, AIRIVERIA and Executive Committee Member
Global
Vice President, Growth
CAVU
More speakers to be announced soon.
Each speaker will deliver a 10 to 15-minute presentation before the moderator leads an interactive panel discussion.
Head of Content
Future Travel Experience
Chief Customer and Commercial Officer
Western Sydney International Airport
Chief Operations Officer
Riyadh Airports
Regional Director, Sales & Account Management, AirOps, APAC
Amadeus
The FTE APAC Pioneer Awards 2025 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
Sponsored by Amadeus:
Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!
Sponsored by SES:
Wednesday 12th November 2025
Led by APEX Group CEO Dr. Joe Leader and featuring expert speakers from across the industry, this unique session will explore how airlines, airports and their partners are embracing and combining technology and the human touch to create unique experiences and differentiate their offer from the competition.
Group CEO
APEX/IFSA/FTE
Following a scene-setting presentation, the session will move into a panel discussion which will enable a range of stakeholders to share their views and expertise.
Founder, Bytes not Bricks (former COO, AirAsia Group and BLR Airport)
Bytes not Bricks
Director of Innovation
Alaska Airlines
Head of Innovation
All Nippon Airways
SVP, SG Hub Transformation & Development
SATS
More speakers to be announced soon.
Each speaker will talk from their seat for five minutes to introduce their innovation strategy, before the moderator leads an interactive panel discussion.
Chief Operating Officer
Future Travel Experience
Head of Emerging Trends
Southwest Airlines
Director of Innovation
FlyArystan (Air Astana Group)
Head of Transformation
Future Travel Experience
More speakers to be announced soon.
APEX FTE Asia Expo 2025 event culminates with the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for APEX FTE Asia Expo
Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”
“APEX FTE Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”
“It is always a pleasure to exhibit at FTE APEX Asia Expo. We always find a good mix of customers, partners and companies from the entire travel ecosystem here, so all in all we are very satisfied. The quality of attendees is super top-notch – all of the decision-makers from airports, airlines and government agencies are here. It has been an amazing event and we will definitely come back again next year.”
“It has been a great audience at FTE APEX Asia Expo, with a lot of visitors from different dimensions in the aviation business, especially airports and airlines from many countries. The conferences have made the event even more fruitful. We will definitely be back again next year.”
“We have had a really good experience at FTE APEX Asia Expo this year. It is great to connect with airlines in the region and have conversations with our customers and prospective customers. It has also been really nice to share ideas on the conference stages and listen to ideas that the airlines have about how we can work together to make the industry better. The networking, as always, has been fantastic – it is great to have the opportunity to connect with people in a more social setting.”
“FTE APEX Asia Expo is a very high-quality event. Many of the airports we wanted to approach came to our booth and we had very productive discussions. We were also pleased to have some unexpected prospects come to our booth and show interest in our product. The networking opportunities are very valuable experiences to mingle with colleagues in the industry, both existing clients and future prospects. We look forward to attending FTE APEX Asia Expo again in the future.”
Travel & Accommodation
Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More informationAwards
Recognising the most customer-centric airports and airlines across Asia and Oceania
APEX FTE Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
Learn about the APEX FTE Asia Expo 2024 registration options
Exhibit your product or service. Contact our team to discuss the opportunities available:
APEX FTE Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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