Premium Conference

Providing inspiration on customer experience, innovation and business performance
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The Premium Conference will bring together C-suite leaders and global innovators to explore how the aviation sector in the APAC region and beyond can accelerate innovation across every touchpoint. Key areas of focus include AI and digital transformation strategies; next-generation airport and inflight experiences; autonomous airport operations and robotics; commercial and ancillary revenue innovation; smart airport infrastructure and expansion planning; end-to-end customer journey transformation, and more.

Organisations already confirmed to speak include Changi Airport Group, Philippine Airlines, ZIPAIR, Western Sydney International Airport, Air India, Riyadh Airports, Alaska Airlines, All Nippon Airways, Southwest Airlines, Meta, and many more. View the full Premium Conference agenda below:

Monday 10th November 2025

Monday 10th November 13:00 - 16:00

FTE Communities meeting, hosted by Meta (members only)

Meta will host the members-only FTE Communities meeting, which will take place as part of APEX FTE Asia Expo 2025 in Singapore this November. The FTE Communities meeting will be open exclusively to members of the FTE Digital, Innovation & Startup Hub, FTE Baggage Innovation Working Group, and FTE World Ancillary & Retailing Working Group. With a big focus on how innovative technology such as extended reality (XR) can support and enhance workforce and customer experiences, the meeting will bring together airlines, airports, vendors, startups and other forward-thinking companies from across the APAC region and beyond. Attendees can expect inspiring presentations, live technology demos, and interactive co-creation roundtables, plus plenty of networking opportunities.

Hosted by:

Register to attend – free for airports and airlines >>
Monday 10th November 17:00 - 18:00

Exclusive Changi Airport tour and briefing (Premium Pass holders only)

Premium Pass holders are invited to join an exclusive Changi Airport Group tour and briefing to learn more about the landside innovations that have been implemented to further enhance the customer experience and operational efficiency. Please note, capacity for this briefing is limited.

Register to attend – free for airports and airlines >>
Monday 10th November 18:00 - 20:00

APEX FTE Asia Expo Networking Ice Breaker at Hub & Spoke, Changi Airport (Premium Pass holders only)

The Social and Networking programme at APEX FTE Asia Expo will be extra special this year as we celebrate the event’s 15th anniversary. Premium Pass holders are invited to join us at the Networking Ice Breaker at Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2.

The venue features a unique glasshouse Café and live music bar, offering indoor and al-fresco settings to relax and mingle. Enjoy your first drink on us, live music, fun outdoor activities, and bicycle rides along the Changi Jurassic Mile.

Register to attend – free for airports and airlines >>

Tuesday 11th November 2025

09:00 - 09:05

Ribbon-cutting ceremony 

Tuesday 11th November 09:15 - 09:30

Welcome Addresses

Jayson Goh

Executive Vice President, Airport Management

Changi Airport Group

Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Ryan Ghee

Chief Operating Officer

Future Travel Experience

Register to attend – free for airports and airlines >>
Tuesday 11th November 09:30 - 10:30

Opening Keynote Panel – Leadership strategies to maximise capacity, operational efficiency, customer experiences, revenues and workforce, and be ready for change in the Asia-Pacific region and beyond

Format:

Led by the moderator, the Opening Keynote Panel will explore industry leaders’ perspectives on the steps that are being taken to optimise capacity, operational efficiency, customer experiences, revenues and workforce, while reacting to and preparing for change across the Asia-Pacific region and beyond.

Moderator:
Suranjani Tewari

Asia Business Correspondent

BBC News

Panellists:
Richard Nuttall
Richard Nuttall

CEO

Philippine Airlines

Jayson Goh

Executive Vice President, Airport Management

Changi Airport Group

Athanasios Titonis

CEO

Mactan-Cebu International Airport

Sumesh Patel

President, Asia Pacific

SITA

More speakers to be announced soon.

Register to attend – free for airports and airlines >>
10:30 - 11:30

Conference break – dedicated time in the exhibition hall

Tuesday 11th November 11:30 - 12:30

The AI & Digital Transformation Summit – how airports, airlines and their partners are tapping into the full potential of AI and digital transformation

Format:

Each speaker will deliver a 10-15 minute presentation before the moderator leads an interactive panel discussion.

Moderator:
Javed Malik

Founder, Bytes not Bricks (former COO, AirAsia Group and BLR Airport)

Bytes not Bricks

Presenters:

The airline as a tech startup: Lessons from building ZIPAIR’s digital core

Akemi Kimura

IT Strategy & Development

ZIPAIR

AI and digital transformation at Southwest Airlines – experiences, opportunities and challenges

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

More speakers to be announced soon.

Register to attend – free for airports and airlines >>
12:30 - 13:45

Conference break – dedicated time in the exhibition hall

Tuesday 11th November 13:45 - 14:00

Special Presentation

Special Presentation:

Elevating Aviation With Extended Reality: Unlocking the potential of Extended Reality & Immersive Experiences

Bastian Schütz

Head of XR in Travel

Meta

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Tuesday 11th November 14:00 - 14:45

Inflight Innovation – how will the latest IFEC, cabin design and service developments redefine the onboard experience?

Format:

Following a scene-setting introduction, each speaker will talk for five minutes to share their latest efforts in this space before the moderator leads a fast-paced panel discussion.

Moderator:
Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Panellists:
Liyan Huang

Director - Inflight Systems

ZIPAIR

Mir Amer Hussain

Head – Onboard Experience (Inflight Product & IFEC)

Air India

Bastian Schütz

Head of XR in Travel

Meta

David Kondo

Executive Manager, Inflight Customer Experience

Qantas

( speaker Invited)
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14:45 - 15:15

Conference break – dedicated time in the exhibition hall

Tuesday 11th November 15:15 - 16:15

Embracing collaboration and commercial innovation to create new revenue & business opportunities

Format:

Each speaker will talk for five minutes on their latest efforts before the moderator leads a fast-paced panel discussion.

Moderator:
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Panellists:
Jeffrey Loke

Senior Vice President, DIVA (Digital Factory)

Changi Airport Group

Rany Francois-Marie Saad

Designated CEO, AIRIVERIA and Executive Committee Member

Global

Josh Bakhbakhi

Vice President, Growth

CAVU

More speakers to be announced soon.

Register to attend – free for airports and airlines >>
16:15 - 16:30

Conference break – dedicated time in the exhibition hall

Tuesday 11th November 16:30 - 17:30

Innovative airport expansion efforts that will deliver memorable travel experiences and enhanced operations

Format:

Each speaker will deliver a 10 to 15-minute presentation before the moderator leads an interactive panel discussion.

Moderator:
Ross Falconer

Head of Content

Future Travel Experience

Presentation:

Western Sydney International Airport will be a world-class smart airport, built to service 10 million passengers a year from the day it opens in 2026, but how will it deliver for its passengers and campus stakeholders through smart design, technology and 24-hour service?

Alison Webster

Chief Customer and Commercial Officer

Western Sydney International Airport

Additional presenters:
Mohammed Alshammari

Chief Operations Officer

Riyadh Airports

Sunil Ankalgi

Regional Director, Sales & Account Management, AirOps, APAC

Amadeus

Register to attend – free for airports and airlines >>
Tuesday 11th November 17:45 - 18:15

FTE APAC Pioneer Awards 2025 Ceremony

The FTE APAC Pioneer Awards 2025 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.

Sponsored by Amadeus:
Amadeus

Register to attend – free for airports and airlines >>
Tuesday 11th November 18:15 - 20:15

Networking Reception & Awards After-Party (open to Premium Pass holders only) 

Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!

Sponsored by SES:
SES

Register to attend – free for airports and airlines >>

Wednesday 12th November 2025

09:00 - 16:00

Expo Open 

Wednesday 12th November 09:30 - 10:30

The End-to-End Customer Experience Summit – creating truly unique, memorable and differentiated experiences for all types of guests

Format:

Led by APEX Group CEO Dr. Joe Leader and featuring expert speakers from across the industry, this unique session will explore how airlines, airports and their partners are embracing and combining technology and the human touch to create unique experiences and differentiate their offer from the competition.

Moderator:
Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Register to attend – free for airports and airlines >>
11:10 - 11:30

Conference break – dedicated time in the exhibition hall

Wednesday 12th November 11:30 - 12:30

Making autonomous airport operations a reality – inspiration from the first movers

Format:

Following a scene-setting presentation, the session will move into a panel discussion which will enable a range of stakeholders to share their views and expertise.

Moderator:
Javed Malik

Founder, Bytes not Bricks (former COO, AirAsia Group and BLR Airport)

Bytes not Bricks

Scene-setting presentation:

How Alaska Airlines is leveraging AI and automation to revolutionise ramp operations

Bernadette Berger

Director of Innovation

Alaska Airlines

Additional panellists:
Tomoyuki Kikuchi

Head of Innovation

All Nippon Airways

Ranjiv Ramanathan

SVP, SG Hub Transformation & Development

SATS

More speakers to be announced soon.

Register to attend – free for airports and airlines >>
12:30 - 13:30

Conference break – dedicated time in the exhibition hall

Wednesday 12th November 13:30 - 14:30

Successfully creating and implementing innovation strategies that add real value across the entire organisation

Format:

Each speaker will talk from their seat for five minutes to introduce their innovation strategy, before the moderator leads an interactive panel discussion. 

Moderator:
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Panellists:
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Yerzhan Akhmetzhanov

Director of Innovation

FlyArystan (Air Astana Group)

Darin Juby

Head of Transformation

Future Travel Experience

More speakers to be announced soon.

Register to attend – free for airports and airlines >>
14:30 - 15:00

Conference break – dedicated time in the exhibition hall

Wednesday 12th November 15:00 - 16:00

The APEX Best Awards Ceremony

APEX FTE Asia Expo 2025 event culminates with the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.

Register to attend – free for airports and airlines >>

Register for APEX FTE Asia Expo

Registration Options Register For Free

Here’s why the industry chooses APEX FTE Asia Expo – Asia’s most trusted aviation innovation event

Delegate and exhibitor testimonials

“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”

Andrew Tan, Director and Head Airport Operations, Changi Airports International

“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”

Ronny Lau Nga Lok, Assistant to Vice President, Customer Services cum General Manager – Service Development, Air Macau

“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”

Andre Viljoen, Managing Director & CEO, Fiji Airways

“APEX FTE Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”

Jonathan Good, Chief Technology & Marketing Officer, Auckland Airport

“It is always a pleasure to exhibit at FTE APEX Asia Expo. We always find a good mix of customers, partners and companies from the entire travel ecosystem here, so all in all we are very satisfied. The quality of attendees is super top-notch – all of the decision-makers from airports, airlines and government agencies are here. It has been an amazing event and we will definitely come back again next year.”

Gaurav Gupta, Global Head of Sales, Travel and Transport, IDEMIA Public Security:

“It has been a great audience at FTE APEX Asia Expo, with a lot of visitors from different dimensions in the aviation business, especially airports and airlines from many countries. The conferences have made the event even more fruitful. We will definitely be back again next year.”

Aziz Can Aksoyek, Business Development Director, TAV Technologies:

“We have had a really good experience at FTE APEX Asia Expo this year. It is great to connect with airlines in the region and have conversations with our customers and prospective customers. It has also been really nice to share ideas on the conference stages and listen to ideas that the airlines have about how we can work together to make the industry better. The networking, as always, has been fantastic – it is great to have the opportunity to connect with people in a more social setting.”

Ben Asmar, Vice President, Products & Strategy, Safran Passenger Innovations:

“FTE APEX Asia Expo is a very high-quality event. Many of the airports we wanted to approach came to our booth and we had very productive discussions. We were also pleased to have some unexpected prospects come to our booth and show interest in our product. The networking opportunities are very valuable experiences to mingle with colleagues in the industry, both existing clients and future prospects. We look forward to attending FTE APEX Asia Expo again in the future.”

Kim Xie, APAC Sales Director, Outsight:

Travel & Accommodation

Perfect Location

Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

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Awards

FTE & APEX Asia Awards

Recognising the most customer-centric airports and airlines across Asia and Oceania

APEX FTE Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).



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Networking

APEX FTE Asia Expo Networking

Event app and attendee engagement platform

Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.


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APEX FTE Asia Expo registration

Learn about the APEX FTE Asia Expo 2024 registration options

Click here to register

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Vital Event Information

APEX FTE Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.

fte-asia-logo-dark
Event
APEX FTE Asia Expo 2025
Date
- November 2025
Location
Marina Bay Sands Expo & Convention Centre, Singapore

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