Hamburg Airport offers real-time queuing data to passengers
The queuing time at the security checkpoint is displayed at the top of the Departures and Arrivals sections of the Hamburg Airport app.
Passengers flying from Hamburg Airport can now view real-time data on waiting times at the security checkpoint via the airport’s official website and app.
On-site airport personnel update the information every 15 minutes to ensure the waiting time displayed is accurate. Passengers will see one of the following statuses: ‘0 to 3 minutes’, ‘4 to 10 minutes’ or ‘more than 10 minutes’.
They can view the waiting times while en-route to the airport or while checking in, so they know what to expect upon arrival at the security search zone.
Hamburg Airport claims to be the first airport in Germany to offer real-time security waiting times in this way.
The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.
FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.
» More information on FTE Global 2014