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Hamburg Airport offers real-time queuing data to passengers


The Hamburg Airport app

The queuing time at the security checkpoint is displayed at the top of the Departures and Arrivals sections of the Hamburg Airport app.

Passengers flying from Hamburg Airport can now view real-time data on waiting times at the security checkpoint via the airport’s official website and app.

On-site airport personnel update the information every 15 minutes to ensure the waiting time displayed is accurate. Passengers will see one of the following statuses: ‘0 to 3 minutes’, ‘4 to 10 minutes’ or ‘more than 10 minutes’.

They can view the waiting times while en-route to the airport or while checking in, so they know what to expect upon arrival at the security search zone.

Hamburg Airport claims to be the first airport in Germany to offer real-time security waiting times in this way.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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