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Hamburg Airport offers real-time queuing data to passengers


The Hamburg Airport app

The queuing time at the security checkpoint is displayed at the top of the Departures and Arrivals sections of the Hamburg Airport app.

Passengers flying from Hamburg Airport can now view real-time data on waiting times at the security checkpoint via the airport’s official website and app.

On-site airport personnel update the information every 15 minutes to ensure the waiting time displayed is accurate. Passengers will see one of the following statuses: ‘0 to 3 minutes’, ‘4 to 10 minutes’ or ‘more than 10 minutes’.

They can view the waiting times while en-route to the airport or while checking in, so they know what to expect upon arrival at the security search zone.

Hamburg Airport claims to be the first airport in Germany to offer real-time security waiting times in this way.

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Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

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