Initiatives // //

French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience


French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience

VINCI Airports has made ‘Smiling Day’ an annual event, which this year takes place across a total of 23 airports.

Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’ today (11 April), which includes special events to help improve the airport experience for passengers.

The initiative is part of a drive to improve customer service standards across the airport group, and the aim is to bring a smile to passengers’ faces and help create a memorable experience.

Additional staff will be on hand at check-in and immigration counters, and passengers will be offered gifts and free cups of coffee.

At Phnom Penh, Siem Reap and Sihanoukville airports in Cambodia, passengers will also be treated to special Khmer dance performances to celebrate the Cambodian New Year, which takes place on Sunday 13 April.

Here at FTE we think ‘Smiling Day’ is a great initiative, but we can’t help but wonder why it takes a dedicated day for airports to try to make the passenger experience more enjoyable. Airports around the world must realise that travellers are their guests and should therefore should be treated this way 365 days a year, not just on one day.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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