French, Portuguese and Cambodian airports hold ‘Smiling Day’ to help improve passenger experience
VINCI Airports has made ‘Smiling Day’ an annual event, which this year takes place across a total of 23 airports.
Workers at all 23 airports under VINCI Airports’ ownership are taking part in ‘Smiling Day’ today (11 April), which includes special events to help improve the airport experience for passengers.
The initiative is part of a drive to improve customer service standards across the airport group, and the aim is to bring a smile to passengers’ faces and help create a memorable experience.
Additional staff will be on hand at check-in and immigration counters, and passengers will be offered gifts and free cups of coffee.
At Phnom Penh, Siem Reap and Sihanoukville airports in Cambodia, passengers will also be treated to special Khmer dance performances to celebrate the Cambodian New Year, which takes place on Sunday 13 April.
Here at FTE we think ‘Smiling Day’ is a great initiative, but we can’t help but wonder why it takes a dedicated day for airports to try to make the passenger experience more enjoyable. Airports around the world must realise that travellers are their guests and should therefore should be treated this way 365 days a year, not just on one day.
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
» View the full FTE Europe 2015 'On the Ground' agenda
» Register to attend FTE Europe 2015