Security & Facilitation // //

Hamad International Airport and Qatar Airways to trial IATA/ACI Smart Security


Smart Security was jointly launched by IATA and ACI in December 2013, and it replaces the previous Checkpoint of the Future project.

Doha’s recently opened Hamad International Airport and Qatar Airways will undertake a Smart Security pilot as part of the wider trials of the joint International Air Transport Association (IATA) and Airports Council International (ACI) security concept.

Smart Security aims to strengthen airport security, improve the passenger experience and increase operational efficiency through the use of a risk-based approach, advanced screening technologies and processing innovations.

Hamad International Airport is the third airport to be confirmed as a pilot site, with Amsterdam Airport Schiphol and London Heathrow Airport also confirmed. Speaking to FTE in March, Paul Behan, IATA’s Head – Passenger Experience, said he expects the trials to start later in 2014, and for each to last for a minimum of three to six months.

Meanwhile, Hamad International Airport includes five of the six IATA Fast Travel options for passenger self-service, which has resulted in Qatar Airways receiving the Fast Travel Green Award. The carrier’s passengers flying from the Doha hub can make use of self-service check-in, self-tagging, flight rebooking, self-boarding and self-service baggage recovery, while plans are also in place to implement the sixth and final Fast Travel option, self-service document check.

Akbar Al Baker, CEO of Qatar Airways, said: “Qatar Airways and Hamad International Airport are committed to giving passengers the best experience possible. To do that, we are working in close partnership to give our passengers the self-service options that they increasingly expect. And we are pleased to be among the world’s pioneering airports for Smart Security.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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